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Holiday Inn Express - New York City Chelsea, an IHG Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express - New York City Chelsea, an IHG Hotel

Exterior
Reception
Exterior
Pillowtop beds, in-room safe, laptop workspace, blackout drapes
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Pet friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
232 W 29th St, New York, NY, 10001
  • Madison Square Garden
    ‪4 min walk‬
  • Macy's
    ‪7 min walk‬
  • Chelsea Hotel
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Jetted Tub (High Floor)

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Jetted Tub (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Express - New York City Chelsea, an IHG Hotel

3-star hotel in Manhattan
This smoke-free hotel features a fitness center, a snack bar/deli, and self parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite.
Holiday Inn Express - New York City Chelsea, an IHG Hotel offers 228 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Holiday Inn Express - New York City Chelsea, an IHG Hotel features a fitness center and complimentary bicycles. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 3-star property. This New York hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Parking is available onsite for a surcharge. A total renovation of this property was completed in March 2024.

Holiday Inn Express - New York City Chelsea, an IHG Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 55 per night)

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 15 floors
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 70 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Destination fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 55.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Madison Garden
Holiday Inn Express Madison Square
Holiday Inn Express Madison Square Garden
Holiday Inn Express Madison Square Garden Hotel
Holiday Inn Express Madison Square Garden Hotel New York
Holiday Inn Express Madison Square Garden New York
Madison Square Garden Holiday Inn Express
Madison Square Holiday Inn Express
Holiday Inn Express New York City Chelsea Hotel
Holiday Inn Express New York City Chelsea
Holiday Inn Express

Holiday Inn Express - New York City Chelsea, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 603 out of 1296 reviews" "
Rating 8 - Good. 397 out of 1296 reviews" "
Rating 6 - Okay. 158 out of 1296 reviews" "
Rating 4 - Poor. 62 out of 1296 reviews" "
Rating 2 - Terrible. 76 out of 1296 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David, Woodstock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Amtrak…we would stay again when passing through on Amtrak or wanting to stay in this area of NYC.
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine, Isleworth

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Really central and comfortable rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New York City Girls Trip
Your staff was fabulous from check in to check out. Property was convenient to go anywhere. Breakfast was plentiful and fresh. Very clean. I will stay here again.
Stayed 4 nights in Oct 2024

8/10 Good

Wendy Itzel Alcantara, Alvaro Obregon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, clean, the front of house staff was excellent and helpful, the location was ideal and good restaurants near by.
Stayed 3 nights in Oct 2024

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a no-frills hotel in a great, walkable location. The hotel interior gets to be a bit loud with doors slamming and people talking. The bed and pillows were amazing! One of the two elevators were broken so the wait for the remaining elevator would get a bit tiresome. All in all, would recommend.
Stayed 4 nights in Oct 2024

6/10 Okay

Alberto

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean and everything was great with the room, but honestly the night shift staff was not hospitable at all, the elevator didn’t work the 3 days I stayed, so it was really annoying to wait for more than 15 minutes to get to my room, most of the times I used the stairs and I don’t care, but my parents doesn’t have the youth I have.

8/10 Good

Laurie J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very accommodating and wonderful. I cannot say enough about how wonderful the staff was!! Our first night my daughter got very sick and the front desk staff and engineer were so accommodating to help her feel better. The room was very clean and comfortable. The hotel was so very busy at times there were no place to sit at breakfast. Breakfast foods were fresh and delicious and they kept the food full. We absolutely love the pancake machine! There were so many people in this hotel. With this said there was ONLY ONE functioning elevator in this 15 floor hotel for the 3 days we stayed. We were on the 8th floor, it was not feasible to take suitcases up and down so many stairs. The wait for the elevators was ridiculously long! Many times the elevator stopped at our floor and the occupants would just wave at us because it was so full. This is not acceptable. My daughter was late for an interview because of the elevator We would love to say that we would stay here again but extremely hesitant if there is only one elevator
Stayed 2 nights in Oct 2024

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated but small.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with clean, large rooms. Good location.
Stayed 1 night in Oct 2024

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good. Staff helpful as they can be for such a busy hotel in a busy area.
Stayed 4 nights in Oct 2024

6/10 Okay

David

Traveled with partner
Disliked: Amenities
This is a basic hotel in a convenient location. Nothing smart though and breakfast is awful
Stayed 3 nights in Oct 2024

8/10 Good

dariyoush

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and stuff new. Breakfast was okay. Location was good and close to subway. Walkable to times square, shopping stores, restaurants and grocery stores. Lobby, dining hall and gym very small.
Stayed 3 nights in Oct 2024

6/10 Okay

Ariana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk lady was rude and unwelcoming upon check in.
Stayed 3 nights in Oct 2024

8/10 Good

Penelope

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Nirveen

Disliked: Cleanliness, staff & service, property conditions & facilities
no fridge or microwave in room. Room service nonexistent - they were always short staffed. Had to call front desk 3-5 times before someone answered. Dirty telephone whose speaker didn't work. Dirty ironing board - had to iron clothes on bed. Bath towels were old, small and thin - could've been dirty too but hard to tell. Staff at front desk were friendly. Unlimited water bottles which was nice.
Stayed 4 nights in Oct 2024

10/10 Excellent

Alma

Liked: Staff & service
Stayed 7 nights in Sep 2024

10/10 Excellent

Ariana Arceo, Delano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in walking distance to subways and attractions. Not too much food options, but there are some food places and bars at a close walking distance. Rooms are clean and comfy, a little tight if you get the corner ones but overall good size.
Stayed 5 nights in Oct 2024

10/10 Excellent

Cevdet, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel at this price. The only issue is with lifts. In the morning it takes a while to take one
Stayed 5 nights in Oct 2024

8/10 Good

Danny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable for a short stay. Location excellent and safe
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Will Stay Again & Again
Had an amazing girl weekend with my teen daughter & friend. The convenience to sights, Madison Gardens & Penn Station was great! Staff, cleanliness & atmosphere was welcomed & appreciated! My family & I will most definitely visit & stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Edgar

Stayed 2 nights in Sep 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location! Super comfy beds!! Pictures are deceiving…rooms are TINY! Barely enough room to walk around the beds! One of the elevators was broken for our stay which made things a bit inconvenient. Overall, good location and fair price.
Stayed 2 nights in Oct 2024

4/10 Poor

Bobbie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator wasn't working, one employee was sitting there staring at the wall letting the hotel phone ring, another one was on his phone, a different hotel patron that had been waiting for the elevator with us when we finally decided it wasn't coming down to us let one of the employees know the elevator seemed to be stuck and he said "oh s**t" and left the building?" And we asked where the stairs were and the other employee rolled his eyes and pointed and directed us down the wrong hallway like was literally sending us down into the basement these people had no clue where they were at. The place was hard to find, and not that updated or clean or renovated like the website brags about and there wasn't nearly enough seats at breakfast. Wouldn't recommend
Stayed 2 nights in Sep 2024