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Holiday Inn Express - New York City Chelsea by IHG

3.0 star property

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Photo gallery for Holiday Inn Express - New York City Chelsea by IHG

Exterior
Exterior
Property amenity
Standard Room, 2 Double Beds (High Floor) | Pillowtop beds, in-room safe, laptop workspace, blackout drapes
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
232 W 29th St, New York, NY, 10001
  • Madison Square Garden
    ‪4 min walk‬
  • Empire State Building
    ‪13 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Jetted Tub (High Floor)

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Jetted Tub (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Room amenity

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Room amenity

Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Room amenity

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Room amenity

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillowtop beds, in-room safe, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Express - New York City Chelsea by IHG

3-star hotel in Manhattan
This smoke-free hotel features a fitness center, a snack bar/deli, and self parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite.
Holiday Inn Express - New York City Chelsea by IHG offers 228 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Holiday Inn Express - New York City Chelsea by IHG features a fitness center and complimentary bicycles. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 3-star property. This New York hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Parking is available onsite for a surcharge. A total renovation of this property was completed in March 2024.

Holiday Inn Express - New York City Chelsea by IHG is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 55 per night)

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 15 floors
  • Built in 2005
  • Renovated entire property - March 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 70 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Destination fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 55.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Madison Garden
Holiday Inn Express Madison Square
Holiday Inn Express Madison Square Garden
Holiday Inn Express Madison Square Garden Hotel
Holiday Inn Express Madison Square Garden Hotel New York
Holiday Inn Express Madison Square Garden New York
Madison Square Garden Holiday Inn Express
Madison Square Holiday Inn Express
Holiday Inn Express New York City Chelsea Hotel
Holiday Inn Express New York City Chelsea
Holiday Inn Express

Holiday Inn Express - New York City Chelsea by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 656 out of 1395 reviews
Rating 8 - Good. 425 out of 1395 reviews
Rating 6 - Okay. 171 out of 1395 reviews
Rating 4 - Poor. 64 out of 1395 reviews
Rating 2 - Terrible. 79 out of 1395 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Stayed 4 nights in Aug 2024

10/10 Excellent

Troy, Arab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Nicolas, Somerville

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Rooms are good. But breakfast lobby is way too small for the croud, and this becomes hell. Only one of the elevators was working, so it took up to 10 min to get to our room due to the jam. Bathroom was not vacuumed properly with many women hair on the tiles. Front desk not friendly.
Stayed 4 nights in Dec 2024

6/10 Okay

Marisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
You get what you pay for
The room was NY-small, which was fine for the price, but having only one working elevator for a 15-floor building was difficult. Also, a lot of the housekeeping stuff happens on the first floor, right next to the elevator. The pancake machine was working, but the dining are was a zoo since it was very small relative to the number of guests.
Stayed 1 night in Dec 2024

10/10 Excellent

Debra

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, room service was excellent! Our room did not have a refrigerator, a staff member assisted with having one brought to our room in a timely manner. The location was great for walking distance to the subway. The area was clean, and felt safe.
Stayed 4 nights in Dec 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
Overall, our stay was decent, but we did encounter a few issues. One night, we struggled to sleep due to other guests partying in the hallways. They were smoking marijuana in a neighboring room, which caused our room to smell of smoke. These disturbances occurred between 3-5 AM, which we found completely unacceptable. We eventually reported the issue to the front desk, and security intervened, bringing the situation under control. Thankfully, we didn’t experience any further disruptions for the rest of our stay. Additionally, one of the two elevators broke down, leading to long wait times to travel between floors. Despite these inconveniences, our stay was overall satisfactory.
Stayed 4 nights in Dec 2024

8/10 Good

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to msg good front desk people …nice and basic I would stay again
Stayed 2 nights in Dec 2024

8/10 Good

Moira

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one elevator functional at busiest time of year. Would have been nice if it was at least being worked on.
Stayed 3 nights in Dec 2024

8/10 Good

christina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent choice
Great location; hotel was safe, staff efficient; except when we asked for extra pillows and towels. The front desk said they would order them. No one ever showed up.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yarelis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente la estadía, buen precio, rico desayuno, accesible a metro, lugares de comer, Times Square. Muy recomendado.
Stayed 3 nights in Dec 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location to explore the city. We had one room for a family of two adults and two children which worked well, as we only used it as a base to sleep. Bathroom was a good size. The room was well cleaned.
Stayed 3 nights in Dec 2024

4/10 Poor

Michael, Toms River

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My initial impression was of the friendly, competent service of the staff at check-in. This was immediately forgotten by discovering that only one of the two, small elevators, was working! We were on the 7th floor. We had to wait for several cars to come and go before we were able to get to the lobby, the next morning, barely in time for the free breakfast, which was being cleaned up by the time we got there. The room was clean annd attractive, but there wa.s no comfortably seating
Stayed 1 night in Dec 2024

2/10 Terrible

David, Charlottesville

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: it is at an excellent location in NYC only blocks from train station. Price was good given that location. Cons: (these are actual events). The heat in the room was not working properly. No matter what setting, it was blowing out cool air and temp in room never exceeded 70F. Complained to staff multiple times; best response was maybe someone will look at it but don't know when. No one ever came in our one night stay. This is mid Dec in NYC. Additionally, there is only one operational elevator for this 15 stories hotel. That elevator is limited to 8 people. I was in the 7 th floor which means that I was never able to the elevator down.
Stayed 1 night in Dec 2024

2/10 Terrible

malloree

Stayed 2 nights in Dec 2024

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of everything
Stayed 1 night in Dec 2024

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to MSG which was where the venue for the event we attended.
Stayed 1 night in Dec 2024

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2024

10/10 Excellent

KELLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
Wonderful stay!!! Check-in very easy and all workers there were wonderful and so friendly! Complimentary water upon check-in and during the stay. Hotel lobby very nice and clean and welcoming. Our room was very nice, clean and quiet. Bed was extra comfy! Bathroom was roomy and clean. Complimentary breakfast was amazing and such a nice perk being in the city. You don't find that at too many hotels around there. Coffee, juices, fruits, yogurts, cereals, eggs, potatoes, meat (sausage patties and links), and pancakes (best little make your own pancake gadget I've ever seen!). Breakfast area was always extremely busy, but all guests were pleasant and patient. Area is fantastic and within walking distance of everything.....stores, restaurants, Penn Station, MGS, other subway entrances, etc. We would definitely stay here again!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great central location with easy access to transportation. The rooms are smaller but clean. The only downfalls are that it was very noisy when the people next door would go in and out and the breakfast area was too small. Otherwise, a great place to stay in New York.
Stayed 3 nights in Dec 2024

6/10 Okay

Diya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room size was great but the thermometer was broken in my room and it was FREEZING. I did ask for an extra blanket about 4 times until I said something to the front desk, advising that we’ve asked 4 times for a blanket already in which they admitted they probably don’t have any extra … the walls were also super thin and we could hear every single person talking or slamming their room door. The elevator was broken 2 times during my stay and the 2nd time was when I was leaving the hotel to go the airport and I had a check in and a carry on which I had to carry down 6 flights of stairs … the employees at the front desk are honestly not very pleasant but other than that the room size, comfortability and location of the hotel was pretty good!
Stayed 6 nights in Nov 2024

10/10 Excellent

Mike

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaisa was the best hotel rep ever!
Stayed 3 nights in Dec 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Will stay again! Very clean ! Staff was very helpful
Stayed 4 nights in Dec 2024