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Holiday Inn Express New York City Times Square by IHG

3.0 star property

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Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theater show
Reception
Lobby sitting area
Free daily on-the-go breakfast
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
  • Laundry
$174
includes taxes & fees
Jan 19 - Jan 20

Explore the area

View in a map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(32 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(12 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed (High Floor)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(10 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(7 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(170 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds

7.4 out of 10
Good
(93 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout drapes, soundproofing

Standard Room

8.0 out of 10
Very good
(40 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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Exterior
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  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 1,891 reviews
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About this property

Holiday Inn Express New York City Times Square by IHG

3-star hotel in Manhattan
A 24-hour business center, valet parking, and a business center are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site at this 3-star property. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Holiday Inn Express New York City Times Square by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)
  • Limited onsite valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 891 out of 2363 reviews
Rating 8 - Good. 599 out of 2363 reviews
Rating 6 - Okay. 428 out of 2363 reviews
Rating 4 - Poor. 238 out of 2363 reviews
Rating 2 - Terrible. 207 out of 2363 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was a nice way to start the day, one less thing to worry about. Walkability and Subway access (literally 1.5 blocks, less than 2 minutes away) were great. Would defiantly stay here again if the opportunity arose.
Stayed 4 nights in Sep 2025

10/10 Excellent

Wendy

Liked: Staff & service
Improved rooms
Stayed 5 nights in Oct 2025

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Marlen Ramos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel has a great location and the cleanliness is good, but it doesn’t look like the photos on the app. The pictures show modern, renovated rooms, but in reality, the place looks quite old, with a musty smell and worn furniture. It’s not dirty, but it feels like it needs better maintenance. They should update the photos to reflect the real condition of the rooms, as it can be misleading.
Stayed 3 nights in Oct 2025

4/10 Poor

Maria

Liked: Cleanliness
The hotel was a major disappointment. During my stay, only one elevator was operational, which caused significant delays. At times, it took up to 20 minutes just to get from my apartment to the lobby. I even had to call the front desk twice to redirect the elevator to my floor to ensure I could make it to Broadway shows on time. This level of inconvenience is unacceptable.
Stayed 2 nights in Sep 2025

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Sherry

Disliked: Property conditions & facilities, room comfort
Breakfast facility is very poor. It is basically an add on or lean too off the lobby. Unable to accommodate all guests. Elevator service is terrible. 38 stories and 2 slow elevators. Took us 24 minutes to get to the lobby from the 8th floor
Stayed 3 nights in Oct 2025

8/10 Good

Patricia Rose

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Room was clean but the best thing about the hotel was its location. Lots of good restaurants nearby and it’s within walking distance from a lot of key spots you need to visit like Broadway and the Empire State Building.
Stayed 3 nights in Sep 2025

2/10 Terrible

Melkamsira

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty with bad smell in the lobby and room, only one lift for 36 floor (long waiting), narrow circulation space at corridor, no payment return once payed. So don't even think about to stay at this place
Stayed 2 nights in Sep 2025

10/10 Excellent

Venus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean property and friendly staff. I also felt like the price was reasonable. I would stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Melissa

Business traveler
Disliked: Staff & service, property conditions & facilities

Do not stay here.

The room was small and drab. The elevator was broken. People were waiting and waiting. Staff was completely unhelpful. I immediately canceled my stay and they refused to give me a complete refund. Terrible. Avoid.
Stayed 4 nights in Sep 2025

4/10 Poor

Andrea Agosto

Stayed 3 nights in Sep 2025

8/10 Good

Büsra

Liked: Cleanliness, staff & service, property conditions & facilities
Den Punkt Abzug gab es wegen den unkomfortablen Betten. Die sind vermutlich sehr veraltet, weshalb sie hart und durchgelegen waren. Ansonsten war alles top. Personal war freundlich. Ausstattung etwas in die Jahre gekommen, aber alles in allem war es gut. Lage war auch super. Nähe Times Square.
Stayed 7 nights in Sep 2025

2/10 Terrible

Lee

Traveled with family
Disliked: Amenities, property conditions & facilities
We had only one elevator operating and a staff member taking floor orders by telephone. This was for the whole weekend. The bathroom room wedged shut so firmly that my wife was unable to open it from either inside or outside the bathroom. The room entry door also wouldn’t close properly. The risk to our lives in case of a fire would have been catastrophic. Only 1 person on the desk at check in and out. I’ve never been in a more poorly managed hotel.
Stayed 2 nights in Sep 2025

6/10 Okay

Ravindra

Traveled with family and small children, Traveled with family
Location is the best part, walkable to Times square and subways. Rooms are very small though.
Stayed 2 nights in Sep 2025

4/10 Poor

Robert

Business traveler
Liked: Cleanliness, staff & service
The elevators were not working, which was very inconvenient.
Stayed 3 nights in Sep 2025

6/10 Okay

Omar

Stayed 2 nights in Sep 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
yes . Breakfast a little boring . Too few elevators for such a large facility . Reception personnel very nice .
Stayed 4 nights in Sep 2025

10/10 Excellent

Mohd, Brandon

Liked: Cleanliness
Stayed 3 nights in Sep 2025

2/10 Terrible

Ashley

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE STAY. Firstly we were able to check in early which was nice. Our outlets did not work, we made a complaint and they said they fixed it which they did not and never followed up after I made a second complaint. Secondly, elevators were broken 3 days. They only have two elevators one was down the entire stay. The second one was down the second day and they had their staff manually doing the elevator which was not efficient at all and being on the 34rd floor with a busted knee was not ideal to have to walk down those stairs THREE TIMES due to the wait. We called for the elevator a few times but even still the wait to get on and off was about 15-20 minutes each time. We MISSED an attraction appointment and not able to be refunded due to the elevator issues. Our cards stop working EVERYDAY and we had to ask several times to get a new key. And we were not keeping it by our phones they were seperate. our carpet REEKED. MOST IMPORTANTLY, we came back after being gone for SIX hours. When we left house keeping was knocking at our door to clean. When we came back after being gone for six hours our door was OPEN. WIDE OPEN I made complaints to manager who was concerned about all my complaints but did not offer any solution what so ever. We paid $2100 for three nights. HORRIBLE STAY.
Stayed 3 nights in Sep 2025

2/10 Terrible

randy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator service was terrible long waits sometimes overcrowded because the elevators are very small room had a bad smell to it and the price was ridiculous
Stayed 3 nights in Sep 2025

8/10 Good

Ravikumar

Liked: Cleanliness, staff & service, property conditions & facilities
It was overall a good experience.
Stayed 8 nights in Sep 2025

6/10 Okay

Annabel

Stayed 2 nights in Sep 2025

6/10 Okay

Dan

Stayed 3 nights in Sep 2025