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Holiday Inn Express New York City Times Square, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express New York City Times Square, an IHG Hotel

View from property
Point of interest
View from property
Exterior
Reception

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
343 W 39th Street, New York, NY, 10018
  • Times Square
    7 min walk
  • Jacob K. Javits Convention Center
    8 min walk
  • Broadway
    8 min walk
  • New York, NY (LGA-LaGuardia)
    29 min drive

Room options

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, City View (High floor)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout drapes, soundproofing

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

Similar properties

Exterior

Pod Times Square

Pet friendly
Restaurant
Air conditioning
Bar
4.4 out of 5, Excellent, (4179)
The price is $749
per night
$886 total
includes taxes & fees
Dec 7 - Dec 8
Pod Times Square

About this property

Holiday Inn Express New York City Times Square, an IHG Hotel

3-star hotel in Manhattan
A 24-hour business center, valet parking, and a business center are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Holiday Inn Express New York City Times Square, an IHG Hotel offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site at this 3-star property. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Holiday Inn Express New York City Times Square, an IHG Hotel is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square an IHG Hotel
"Holiday Inn Express New York City Times Square an IHG Hotel"

Holiday Inn Express New York City Times Square, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 367 out of 1217 reviews" "
Rating 8 - Good. 305 out of 1217 reviews" "
Rating 6 - Okay. 246 out of 1217 reviews" "
Rating 4 - Poor. 154 out of 1217 reviews" "
Rating 2 - Terrible. 145 out of 1217 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Phillip

Liked: Staff & service
Was shocked that I was put in a room that honestly looked like a dump. Carpet on the floor, a bed that I can find at your local motel, a mirror that fell off the wall, and the ada room was not spacious at all. Disappointed overall for the price I paid and the room
Stayed 1 night in Aug 2024

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place looks like they haven’t done maintenance in a while. We stayed there for a week and 1 out of the 2 elevators was broken. We stayed on the 35 floor so stairs wasn’t really an option. We had to text them so the elevator guy would come pick us up at our floor. The staff was nice. The room was tiny but I guess that’s normal in NY.
Stayed 6 nights in Jul 2024

2/10 Terrible

Mandeep

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Holiday Innhotel ever
It was terrible stay at this Holiday Inn as half of the breakfast items were missing during our stay and only one lift was working and it took 30 minutes anytime if it worked. Also, they had person standing inside to have them take to the floor of their choice for workers and if anybody complained. The beds were broken and for the price you get nothing.
Stayed 3 nights in Aug 2024

4/10 Poor

Sergei, Lauderhill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Corey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stain on the curtain couldn’t tell if it was blood or something else. Elevator went out and only had one working to begin with. The staff was great just the hotel itself wasn’t up to normal standards.
Stayed 4 nights in Aug 2024

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Not stay here!
The elevator was not working and had to use the stairs many times. They overbook our room and a couple was trying to get into our room at midnight. The hotel manager was very professional and nice but one of the receptionists was very rude and mean after the confusion from his side about overbooking our room.
Stayed 4 nights in Jul 2024

6/10 Okay

vito

Traveled with family
Stayed 3 nights in Aug 2024

8/10 Good

Florentino

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and friendly staff, one big advantage is that elevators don’t need a key to go up :). …... of course when they are working :/
Stayed 4 nights in Aug 2024

4/10 Poor

quoc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Erwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

Karlene

Traveled with group
Liked: Cleanliness, staff & service, amenities
The only problem I had was the elevator. One elevator was working. Long wait. The staff did a good job accommodating the guest with the one elevator working.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
We stayed five nights. Service was great! We arrived prior to check-in time but didn’t mi d the wait because there were warm cookies, carrot cake and hot chocolate in the lobby. Shower was good with really hot water. Location was ideal. I would stay again for sure!
Stayed 5 nights in Aug 2024

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was truly terrible. Only 1 elevator for 33 floors. We had to wait 42 minutes at one point. Breakfast area totally inadequate, there were people eating their breakfast standing up in the corridor. Only 2 toasters at breakfast, but one didn’t work. And the 2nd one only had 2/4 slots working, There were two pancake machines, one of them worked briefly on day two, but they were resolutely broken the other days. There was no lid on the overflowing bin, the customer facing computers in reception were broken. My wife was bitten by bugs in the room. The staff have more or less given up, but you can’t blame them. This place is a disgrace. If it was independent, you might say the owners were incompetent, but the fact it’s part of IHG makes it absolutely inexcusable. Stay ANYWHERE but here.
Stayed 3 nights in Jul 2024

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was good. We stayed on the 28th floor. One of the elevators were broken. We were not told that in order for the elevator to come up to your floor to go down, that you had to call the front desk. It wasn’t very clear on the sign. We weren’t informed of the breakfast offered in the morning either. Other than that, it was a decent stay. Will we be back? Who knows.
Stayed 1 night in Aug 2024

2/10 Terrible

Sankaran

Stayed 5 nights in Aug 2024

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a hotel with 36 floors there was only one elevator. The other has been broken for weeks and we weren't told that when they took our money. We wasted hours of our lives waiting for their elevator up or down. It was a disaster and we were paying top dollars for all this bad service, I demanded a refund but they said because I booked through Expedia they couldn't give me a refund. So Experdia should refund the money we waisted on that crappy hotel>
Stayed 5 nights in Aug 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Ryan

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel experience, only 1 elevator is working and you need to call front desk to be picked up and wait for about 30mins. Due to this my grandmother use the stairs going down from the 20th floor. It was not a good experience. Hair dryer is not working and replacement was provided on the last day. Phone was not working on my grandma’s room and our room on the 2nd day.
Stayed 3 nights in Aug 2024

6/10 Okay

Hector, East Boston

Liked: Cleanliness, amenities, property conditions & facilities
Please check your account. When u stay at this hotel. They charge you every night if you dont look at your account.
Stayed 4 nights in Aug 2024

2/10 Terrible

Eduard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth it
Stayed 4 nights in Aug 2024

10/10 Excellent

Anthony

Stayed 2 nights in Jul 2024

4/10 Poor

jeetendra

Traveled with family
Disliked: Property conditions & facilities
Only one elevator works so you need to wait 30 min atleast and call front desk to pick you up as elevator need to be operated it is not automatic. Phone don’t work in room and have to tell 2 days that’s body wash is not in the room. Breakfast area very small so expect 30 min to get the seat else just carry the breakfast to room but anyhow elevator you cannot carry food as people push and elevator wait time is 20-30 min so people get inpatient too. Not recommending this hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Yorleny

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Jun 2024

2/10 Terrible

Juan Pablo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel me and my family have stayed in our entire life, there was only 1 elevator working on a 36 floor building so if you wanted to go down, either you take the stairs or you wait for more than 40 minutes for the elevator for picking you up. Everything was super dirty. The breakfast area was too small for all the guests and even the toasters weren’t working. Staff crew were rude to you if you wanted a table to get cleaned or asked for more food or drinks and in our room the air conditioning was not working, either ir threw air at 60°F or it threw at 120°F there was no middle point between that, the toilet in the inside was dirty because no one washed it before and they gave us just 3 towels for 4 people. The WORST HOTEL I’VE VISITED IN MY ENTIRE LIFE.
Stayed 5 nights in Jul 2024