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Holiday Inn Express New York City Times Square by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theater show
Reception
In-room safe, desk, blackout drapes, soundproofing
Free daily on-the-go breakfast
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
343 W 39th Street, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪36 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, City View (High floor)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout drapes, soundproofing

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

Similar properties

Lobby

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, (2529)
The price is $581
per night
$670 total
includes taxes & fees
Apr 25 - Apr 26
Hyatt Place New York City/Times Square

About this property

Holiday Inn Express New York City Times Square by IHG

3-star hotel in Manhattan
A 24-hour business center, valet parking, and a business center are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site at this 3-star property. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Holiday Inn Express New York City Times Square by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 589 out of 1623 reviews
Rating 8 - Good. 383 out of 1623 reviews
Rating 6 - Okay. 318 out of 1623 reviews
Rating 4 - Poor. 170 out of 1623 reviews
Rating 2 - Terrible. 163 out of 1623 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Deborah

Stayed 5 nights in Dec 2024

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel.
Stayed 4 nights in Nov 2024

6/10 Okay

Chiapone, Davie

Total 150 rooms in 26 floors with only TWO elevators, and each elevator can only take 6 people, not good.
Stayed 3 nights in Jan 2025

4/10 Poor

Kristen

Stayed 23 nights in Dec 2024

8/10 Good

Yira, Margate

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good even though was a busy time, staff friendly and service was good.
Stayed 3 nights in Jan 2025

6/10 Okay

Edwin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good
Stayed 4 nights in Jan 2025

6/10 Okay

Vruyr

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only highlight of my stay at this hotel was the friendly staff, who promptly addressed all the issues that arose. Additionally, the location is excellent—everything is within walking distance, which is fantastic for tourists. However, the hotel itself appears to be in disrepair. The bathtub was broken, scratched, and old, and the restrooms were cramped and worn out. In fact, you wouldn't even find such dilapidated facilities in a horror movie, especially at the reception area. The rooms are overpriced for their size, and the dining area is so small that guests are practically seated on top of one another. While breakfast was included, the food and coffee were disappointing; the coffee resembled transparent black tea, prompting me to seek out a nearby café each morning. With rates nearing $1600 per person, I expected more. I also paid extra for a higher room with a city view, but it was not worth it—just a glimpse of the surrounding rooftops. Overall, while I appreciated the hard work and dedication of the staff and the convenient location, the conditions left much to be desired. Unfortunately, I won't be returning.
Stayed 4 nights in Dec 2024

8/10 Good

Jayesh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Need to work on updating the elevators. Took way too much time waiting for the elevators.
Stayed 4 nights in Dec 2024

10/10 Excellent

Shariely

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Armando

No e
Stayed 3 nights in Dec 2024

2/10 Terrible

Muhammad Anwar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic Hotel
I recently stayed at the Holiday Inn Express Manhattan, New York, and my experience was nothing short of disappointing. The staff, particularly Touvia and Shiante, displayed extremely unprofessional behavior. They were rude, lacked basic customer service skills, and left us feeling unwelcome. On a positive note, Mr. William stood out as professional and helpful, which was a small consolation amidst the otherwise poor service. The condition of the room was appalling. It was dirty and poorly maintained, with no trash bag provided in the waste bin. Additionally, the sink in the bathroom was leaking and clogged, making it difficult to use. These issues made our stay uncomfortable and raised concerns about the overall hygiene of the property. The lack of basic amenities was another major disappointment. There was no microwave oven in the room, and the refrigerator they eventually provided after multiple requests was out of order. For a hotel in this price range, such shortcomings are unacceptable. The breakfast area was equally disappointing, as it was poorly maintained and unhygienic. This added to the frustration of an already unpleasant stay. Considering we paid $1,169.00 for just two nights, the experience was far below expectations and not worth the cost. Overall, this was one of the worst hotel experiences I’ve ever had. The lack of professionalism, cleanliness, and basic amenities makes it hard to recommend this hotel to anyone. I strongly suggest looking for other opti
Stayed 2 nights in Dec 2024

6/10 Okay

Helen, Glastonbury

Traveled with family
Disliked: Cleanliness
Small rooms, roaches on the wall at breakfast. Yuck.
Stayed 1 night in Dec 2024

8/10 Good

Edina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, location. Great customer service
Stayed 7 nights in Dec 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Dec 2024

10/10 Excellent

Antonio a parrales

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Close to everything
Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel Keith

Stayed 5 nights in Dec 2024

10/10 Excellent

Joelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful especially the staff guy during breakfast
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose A

Traveled with partner, Traveled with family
Excelent price,evreting was great.
Stayed 7 nights in Dec 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It was just what we needed for our stay!
Stayed 4 nights in Dec 2024

10/10 Excellent

Ashley

Liked: Cleanliness, amenities
Clean
Stayed 1 night in Dec 2024

8/10 Good

Lacheena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so helpful and kind.
Stayed 2 nights in Dec 2024

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Normand

Stayed 4 nights in Dec 2024