Unfortunately, our experience at Hotel 3232 was negative from the start. The check-in process was chaotic — we were not given clear instructions, nor were we told which of the two buildings our reservation was in. After a long trip, this was very frustrating.
When we finally got to the room, things only got worse. The room was dirty, with stained walls and clear signs of neglect. To make matters worse, we couldn’t turn on the air conditioning. We called the front desk for assistance on how to adjust the temperature, but they were unhelpful and did not resolve the issue.
Another major disappointment was the bed. I specifically booked a room with a Queen bed, but we were given a much smaller Full-size bed. This lack of respect for what was booked and paid for is unacceptable.
In short, this was an unpleasant experience on every level. I would not recommend this hotel and will certainly not be staying here again.