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Hotel Hayden

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hayden

Breakfast area
View from property
Property entrance
Egyptian cotton sheets, premium bedding, in-room safe, desk
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • Gym
    Gym

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    6 min walk
  • 5th Avenue
    6 min walk
  • Madison Square Park
    7 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    52 min drive

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Double

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hayden

4-star hotel in Manhattan
A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Hayden offers 122 air-conditioned accommodations with safes and complimentary newspapers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and refrigerators can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a 24-hour fitness center, tour/ticket assistance, and a garden. Onsite parking is available (surcharge).

Hotel Hayden is a smoke-free property.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 324 out of 1004 reviews" "
Rating 8 - Good. 314 out of 1004 reviews" "
Rating 6 - Okay. 193 out of 1004 reviews" "
Rating 4 - Poor. 95 out of 1004 reviews" "
Rating 2 - Terrible. 78 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Frank

Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
This is a great hotel someone looking for inexpensive place to stay in a convenient location in New York City. I travelled with my 14-year-old son and we had a room with two double beds on the fourth floor. Overall the rooms were clean, and the bed was comfortable - especially after clocking 20-25k steps a day. Despite being on a low floor, we didn’t hear any street noise aside from a police siren one morning. For the discerning traveller: the baseboards need painting, there is some mildew in the shower (bring flip-flops if you are concerned), and the AC was a bit noisy. The breakfast is sparse - basic baked goods like muffins, donuts, and bagels, with fruit and yogurt. When we were there the ice machine was broken. There is a fitness room but it is very basic. All this said, I would definitely stay at this hotel again. The staff is nice, you steps away from a major subway line, and I didn’t spend a lot of time in my room. To supplement breakfast, there is a great breakfast food truck at the corner of 50th & 6th st with five dollar breakfast sandwiches that are delicious. The staff is friendly and helpful. The checkin is quick (our room was ready by 2pm). Being in the heart of the flower district is a nice bonus - so lovely to walk out into practically a garden every morning.
Stayed 3 nights in Aug 2024

10/10 Excellent

DOROTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant. It was convenient and clean
Stayed 1 night in Aug 2024

6/10 Okay

teresa

Disliked: Staff & service, property conditions & facilities
No ice machine, no hot water for shower
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had good breakfast room was clean and nice
Stayed 1 night in Aug 2024

10/10 Excellent

Yasser, fresh meadow

Liked: Cleanliness, staff & service, property conditions & facilities
I love expedia
Stayed 1 night in Aug 2024

4/10 Poor

Joseph

Stayed 2 nights in Aug 2024

4/10 Poor

Fjoralba

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location- awful hotel
Business trip- great location. My room was HOT upon arrival and twice engineering came to "reset" the AC. nothing lasted. I heard several other guests complaining during my stay also. It took so long to get hot water in the shower I thought that it was out (10 min!) The breakfast area was in demolition with some kind of water leak- the base boards in my room were unpainted and peeling--the furniture was old and in bad condition. Everything was damp and moldy smelling. The outside sitting area at the front smelled like urine. Overall, it is cheap for the location, don't expect too much and you might be hot.
Stayed 2 nights in Aug 2024

10/10 Excellent

gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a 2 night stay. Water pressure in shower was a little weak and I was granted a discount. continental breakfast was great given it is free. I would stay again.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Don’t stay here. They’ll charge you with a $69 hidden fee when you check out. Then when you asked what’s this for, they said that since you booked through a third party, they don’t tell you that the have a $69 facility fee. They told me that wifi was not included when it said “Free wifi” when I booked the room. Such false advertisement.
Stayed 2 nights in Aug 2024

2/10 Terrible

Laksha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was not working. Breakfast area had water dripping from ceiling. The beds were just old and bad.
Stayed 3 nights in Aug 2024

10/10 Excellent

Justa

Stayed 1 night in Aug 2024

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Omg !! the reception ladies terrible aptitude… the room very dusty the walls, everything… the bed very noise never stay in this hotel .. The location it’s not bad because is close the penn station, time square but the hotel is really bad !!!
Stayed 1 night in Jul 2024

2/10 Terrible

Theodore

Traveled with group
Disliked: Staff & service, room comfort
Roll away Bed
The bed was not fixed to the wall. In other words it tips over ..if you sat at the foot of it. I thought I was sleeping on a roll a away bed The ice machine was broke The only ice machine in the whole hotel is broke on the hottest days of summer. Just a terrible experience for the price
Stayed 1 night in Aug 2024

2/10 Terrible

Tommy

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was only cold water for 2 days in a row
Stayed 2 nights in Aug 2024

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 1 night in Jul 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Madison Square garden with affordable garage parking I block away.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gabby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect size room for my mom and i. we liked the location and were comfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Em

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel so far they have free breakfast
Stayed 2 nights in Jul 2024

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Mary

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was very hot when we arrived. Air conditioner did not cool the room very much. Hand held shower was non-functional. No shower curtain or doors on the roll-in shower, so most of the bathroom floor and sink got wet.
Stayed 1 night in Jul 2024

2/10 Terrible

Arielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
A terrible stay. There was no AC working in 4 / 10 rooms i booked. The floor was sticky in the room. Smelled horrible. Will never stay here again. After all of the drama we had they still charged me for an extra night in a room that we never stayed in, and their customer service was horrendous and rude.
Stayed 1 night in Jul 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

ISAAC

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Jul 2024