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Hotel Hayden

4.0 star property

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Photo gallery for Hotel Hayden

Relax in the Hayden Hotel's inviting lobby, featuring a reception desk, comfortable seating area, and elegant chandelier.
Relax in a stylish room with a large bed, sofa, and desk, featuring a unique yarn art piece.
Enjoy a convenient kitchen with a sink, coffee maker, and wine bottle, perfect for making your own beverages.
Relax in this stylish room with a large bed, sofa, and armchair, plus a small table with a vase of flowers.
Guests enter through a sleek, contemporary entrance flanked by potted plants and umbrellas.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Pet friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪5 min walk‬
  • Empire State Building
    ‪8 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Double

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Double

7.4 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(97 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property

THE NEW YORKER HOTEL BY LOTTE HOTELS

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (5600)
$301 nightly
The price is $301 total
includes taxes & fees
THE NEW YORKER HOTEL BY LOTTE HOTELS

About this property

Hotel Hayden

4-star hotel in Manhattan
A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Hotel Hayden is a smoke-free property.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 329 out of 1013 reviews
Rating 8 - Good. 262 out of 1013 reviews
Rating 6 - Okay. 207 out of 1013 reviews
Rating 4 - Poor. 107 out of 1013 reviews
Rating 2 - Terrible. 108 out of 1013 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

michael

Stayed 1 night in Apr 2025

2/10 Terrible

Seyed Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

saskia

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to change 3 times the room and will never go back there. Also they charge extra for room cleaning and some tax. I do not recommend this hotel.
Stayed 3 nights in Apr 2025

2/10 Terrible

Adil

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty — Bad service — Bad order
Stayed 3 nights in Apr 2025

4/10 Poor

Sean

Liked: Property conditions & facilities
Disliked: Staff & service
I found the doorman/security to be more helpful and friendlier than your front desk staff. The hotel is very strict about check-out and check-in. Front desk staff could benefit from additional customer service training.
Stayed 1 night in Apr 2025

8/10 Good

Jill

Business traveler
Liked: Cleanliness, staff & service
The bed was very comfortable and the room was clean, but it showed signs of wear and tear. The breakfast included in the price was very limited but adequate. The gym is so tiny, as is the business centre. I would have classified this hotel as a 3 star, and not a 4. However I felt safe, and the price was reasonable so I would consider staying here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 1 night in Apr 2025

4/10 Poor

Philip

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Comfortable and great view

The room was clean, comfortable and welcoming. I was wary of some of the reviews. It’s not a new hotel but very clean which is a necessity for me. Front desk staff was super nice. Was able to leave bags after checking out waiting on flight later in the day. Will definitely stay again. Great view!
Stayed 1 night in Apr 2025

4/10 Poor

Patrick, Hoosick Falls

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
At checkout, hotel added a ‘facility fee’ of almost $45 per day for booking with Expedia. They called it a 3rd party booking fee - unknown until checkout. Not Expedia’s fault. An obvious add-on after booking. Our cost was almost $100 more than booked.
Stayed 2 nights in Apr 2025

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Iffat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I wish your bed was a bit more comfortable. The service and the hotel employees are fantastic. Very friendly and professional.
Stayed 2 nights in Mar 2025

6/10 Okay

Charalampos

Business traveler
Disliked: Amenities
Not a place to go again
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2025

4/10 Poor

Robert

Traveled with group
Disliked: Staff & service, property conditions & facilities

You can check in, but bring a life vest.

Check-in went smoothly, and the room itself was smallish, but that was ok. My issue with property was precipitated by a clogged toilet that led to my room being flooded with water. The manager on duty and maintenance manager appeared to be suspicious of the event, and suggested that there was some sort of sabotage on my part. I should have warned them that I routinely check into hotels to clog toilets and uproot myself to new spaces. I was booked for another two nights and requested new accommodations, but was not able to get a new room because their computer systems were down. Luckily, the folks at Hotels.com stepped in and 1-1/2 hours later I was at a real hotel property.
Stayed 3 nights in Mar 2025

2/10 Terrible

Giles

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

PAPER THIN WALLS HORRIBLE.

Thinnest walls of any hotel I’ve ever stayed at. I could hear conversations next door and it was sooo loud. AVOID at all costs.
Stayed 2 nights in Mar 2025

2/10 Terrible

santiago

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2025

8/10 Good

Terri

Liked: Staff & service, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

seborn

Stayed 1 night in Mar 2025

8/10 Good

Megan, Calgary

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great basic hotel close to everything
Stayed 1 night in Mar 2025