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Hotel Hayden

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Hayden

Lobby sitting area
Lobby
Egyptian cotton sheets, premium bedding, in-room safe, desk
View from room
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • Gym

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • Empire State Building
    ‪10 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Double

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hayden

4-star hotel in Manhattan
A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Hotel Hayden is a smoke-free property.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 324 out of 1001 reviews
Rating 8 - Good. 298 out of 1001 reviews
Rating 6 - Okay. 189 out of 1001 reviews
Rating 4 - Poor. 102 out of 1001 reviews
Rating 2 - Terrible. 88 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mariann

Liked: Cleanliness, property conditions & facilities
Very nice. Will return
Stayed 1 night in Dec 2024

10/10 Excellent

Vicky

Stayed 1 night in Sep 2024

10/10 Excellent

Errol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Brian, Levittown

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A little paint could go a long way
Stayed 1 night in Dec 2024

6/10 Okay

Gary

Stayed 2 nights in Dec 2024

8/10 Good

Candice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay but could use some updates
Overall clean, but could use some updates. Mattress uneven.
Stayed 1 night in Dec 2024

4/10 Poor

Orlando

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
terrible service, extremely uncomfortable beds, uncomfortable pillows too, too soft, has no odor extractor in the bathroom, heating makes noise in the room. extremely expensive for poor service.
Stayed 3 nights in Dec 2024

2/10 Terrible

Evans, Everett

Traveled with partner
Disliked: Staff & service, amenities
Rooms were cold, housekeeping didn’t clean, water wasn’t available, continental breakfast was stale.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sweet place
it was nice ... clean... and good customer service
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

SHARLETTE, nantucket

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not up to standard. Beds are so small they arent queen beds . That was full beds. Bathroom need maintenance ( broken mirror, broken toilet tank lid, broken toilet paper holder , no shower curtain , shower ground all molded. Just so uncomfortable being inside my room . Bath robe too course , nothing of softness was in the robe . Will never stay there again .
Stayed 1 night in Dec 2024

6/10 Okay

Krissalee

Traveled with group
Liked: Cleanliness, staff & service
Good for just a quick one night stay. Nothing special but gets the job done. I am VERY picky with where i stay but because of holiday season all hotels were very expensive. This was a great price for a good one night stay. It was clean. Staff was helpful. Central area.
Stayed 1 night in Dec 2024

6/10 Okay

Kassem

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2024

2/10 Terrible

Damjana

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Experience at Hotel Hayden I recently stayed at Hotel Hayden in New York and had an incredibly disappointing experience. 1. Lack of Transparency: Upon arrival, we discovered the hotel was under construction, and the restaurant was closed—neither of which was communicated to us beforehand. 2. Room Issues: We paid extra for a room with two queen beds, but were “upgraded” to a king suite without being asked if we were okay sharing a bed. As two coworkers, this was uncomfortable and embarrassing. The pull-out sofa they offered as an alternative was extremely uncomfortable, not something you want after a long day. 3. Cleanliness Concerns: The room had visible stains on the sofa and chairs, and we found men’s hair in the bed—completely unacceptable for a hotel at this price point. 4. Breakfast: The breakfast was incredibly poor, barely worth mentioning. 5. Customer Service: At checkout, no one asked how our stay was. The lack of care and consideration was evident. For the price they charge, this hotel falls far below expectations. I would not recommend staying here.
Stayed 1 night in Dec 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite. The hotel was clean. The parking was difficult but not the hotels fault. The extra $50 charge at the end I didn’t know about was a surprise. But good location for what we wanted and a fair price.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could not even stay the night in this hotel - from the smells, to cleanliness, to the lack of attentiveness and timeliness. Really all around the hotel could use work.
Stayed 3 nights in Dec 2024

10/10 Excellent

Stephen, Rock Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Ambiance
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning! Do not stay here!
DO NOT STAY here! Would you pay $500 per night at a place that doesnt not have drinking water available? No fountains. No store. If you are lucky they might have a some bottled water they bought at the CVS down the street. Has to be a health code violation. When you ask them about water they just say "sorry we dont have any". $500 per night for this? Crazy.
Stayed 3 nights in Dec 2024

8/10 Good

Gabi

Stayed 1 night in Nov 2024

2/10 Terrible

david

Stayed 2 nights in Nov 2024

2/10 Terrible

Dawn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is GROSS
Don't let the high price and the photos online fool you-- this place is absolutely disgusting. When I arrived, there was actual food on the nightstand. The chair has stains all over it. Just EW.
Stayed 3 nights in Dec 2024

8/10 Good

Harry

Stayed 1 night in Nov 2024

8/10 Good

AKSHAY

Traveled with family
Liked: Cleanliness, staff & service
Enjoyed our stay
Stayed 1 night in Nov 2024

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
The hotel has a decent lobby and the people who work there are very nice. The bed was a little squeaky and there was no blanket, just sheets. The heat worked well so that didn't become a problem. Breakfast was disappointing, a selection of donuts, whole fruit (bananas) and or yogurt, coffee and tea. The business center and gym downstairs were adequate.
Stayed 1 night in Nov 2024