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Hotel Hugo

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hugo

Rooftop bar, alfresco dining, open daily
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Rooftop bar, alfresco dining, open daily
Rooftop bar, alfresco dining, open daily
Rooftop bar, alfresco dining, open daily

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Air conditioning

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Hudson River Park
    5 min walk
  • New York University
    13 min walk
  • Washington Square Park
    14 min walk
  • New York, NY (LGA-LaGuardia)
    39 min drive

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

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The price is $942
per night
$1,130 total
includes taxes & fees
Dec 10 - Dec 11
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About this property

Hotel Hugo

4.5-star hotel in Manhattan
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. A manager's reception is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day.

Event facilities measuring 500 square feet (46 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel Hugo is a smoke-free property.

A complimentary manager's reception is offered each day.
Cafe Hugo - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy alfresco dining (weather permitting).
Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 55 per day)
  • Self parking on site (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 18 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Azul on the Rooftop
  • Bar Hugo
  • Cafe Hugo

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 500 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75.00 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 34.43 per accommodation, per night and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 474 out of 1066 reviews" "
Rating 8 - Good. 294 out of 1066 reviews" "
Rating 6 - Okay. 153 out of 1066 reviews" "
Rating 4 - Poor. 88 out of 1066 reviews" "
Rating 2 - Terrible. 57 out of 1066 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The large beds and rooms we had great. Very comfortable
Stayed 2 nights in Aug 2024

2/10 Terrible

Carla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed had bugs in it and management brushed it off since they’re “near the water”. Soap bottles didn’t work as the pump is over used and not replaced. Window was full of caked on dust. Sun shade had blood splatter or God knows what on it. Pillows were all different sizes and shapes and awkward stuffing wrapped in random sheets, same for the bedding overall. And on the last night the safe just stopped working with valuables locked inside. Took management 2 hours to figure out how to get it open. Place felt very humid and just dirty. In my 10 years being a Platinum member I’ve never had a property tell me they couldn’t honor one benefit, until Hugo. After all of this they comped the resort fees $100 and offered breakfast (no thanks, keep it). Christopher, the “Director of Operations” was totally unphased that any of these things occurred and told us most of them were normal in fact. As a director he was highly unprofessional and extremely condescending highlighting that this property is not only unsanitary but very poorly managed. I’m filing a claim with American Express due to the bed bugs.
Stayed 4 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the second floor next to the linen closet. It was extremely noisy and a constant in and out. We love the hotel and location otherwise
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and accommodating. The area is fantastic. Highly recommend! I was the may and in August! Did not disappoint
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

Stayed 4 nights in Jul 2024

10/10 Excellent

Timmy

Stayed 2 nights in Aug 2024

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In times of despair Hotel Hugo was there for us. We arrived in the middle of the night at Sheraton around 2 am after a terrible journey to hear that they couldn’t find our reservation, they oversold and didn't have any room availability. It was Lucas from the front desk at Hotel Hugo that helped us when we were stranded. I say it was a blessing in disguise that Sheraton messed up. Lucas was very kind, helpful, caring and reassuring. He received us with a warm smile and open arms. We even got a complimentary bottle of wine. We will never forget how he made us feel welcome and comfortable. It is a beautiful and classy hotel with amazing rooftop views. We made wonderful memories there.
Stayed 2 nights in Aug 2024

4/10 Poor

Sylvie

Traveled with family
Liked: Cleanliness
Très moyen
Séjour très moyen dans son ensemble. Concernant la chambre, les fenêtres ne sont pas couvertes pour éviter de faire passer l luminosité au besoin, le wifi ne fonctionne ps correctement, les distributeurs à savoir sont très difficile d’utilisation, la douche ne donne pas d’eau chaude ou d’eau froide selon l’heure à laquelle vous souhaitez l’utiliser, de jour nous n’avions pas d’eau froide et le soir pas d’eau chaude. Les heures d’ouverture du roof top sont erronées sur Google, nous n’avons pas pu en profiter après nos sorties au théâtre. Le service est correct mais on ne sens pas que le personnel est intéressé par la satisfaction des clients.
Stayed 4 nights in Aug 2024

4/10 Poor

Michael

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly, but overall I would not stay at this hotel again. Our room was really beat up - all the sconces shades were broken off, so it was just bare light bulbs. The blinds were broken with the broken strings hanging down. Our towels had holes in them 1 of the days, the other days the towels all had stains on them. Two days the cleaning staff took all our towels and forgot to give us new towels, so we had to call the front desk to get additional towels. Overall, a pretty bad experience especially given the hotel is a 4-star hotel.
Stayed 3 nights in Aug 2024

6/10 Okay

Afarin

Traveled with group
Liked: Cleanliness, staff & service
Good experience overall
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose, littleton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 5 nights in Aug 2024

6/10 Okay

Nada

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite issues I would go back!
First of all - the team at the hotel were really lovely! But I had a bunch of odd issues with the room that were always promptly addressed but were not necessarily fixable. I appreciated the adjustment on my bill when I departed! The lesson? When you are offered a different room? Accept!
Stayed 5 nights in Jul 2024

8/10 Good

Lory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Arezu

Stayed 4 nights in Jul 2024

10/10 Excellent

Mohammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a clean and spacious room. Rooftop bar really added to the experience
Stayed 2 nights in Jul 2024

10/10 Excellent

Dana

Stayed 4 nights in Jul 2024

4/10 Poor

Kathleen

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is pretty gross. I wore my crocs in the shower because it was just dirty looking. It was super loud outside the room and we kept waking up with the noise. There is this $40 hotel fee and when I asked what it was for, the girl at the desk says it covers complimentary coffee and water and the hotel wifi…..that’s embarrassing considering I spent $500 and then I have to pay for “complimentary” water and wifi. I wouldn’t stay here again. It’s gross
Stayed 1 night in Jul 2024

10/10 Excellent

Aimee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, great rooftop bar and views, awesome location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Roopa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super awesome. Rooms are really clean albeit tiny. The size of the room is perhaps a general trope across all hotels in the city, I guess. I have stayed here multiple times and will continue to do so. I don't know what the VIP perks were that I could have availed of. It would be good to be indicated of these perks so that one could leverage them.
Stayed 2 nights in Jul 2024

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was good, overall hotel was good but the housekeeping staff left our room open after cleaning. We arrived back to the hotel around midnight and just pushed our door open. Aside from that it was good but luckily nothing happened when our room was not locked
Stayed 4 nights in Jul 2024