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Hotel Hugo

4.5 star property

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Photo gallery for Hotel Hugo

Rooftop bar, alfresco dining, open daily
Front of property - evening/night
Rooftop bar, alfresco dining, open daily
Rooftop bar, alfresco dining, open daily
Rooftop bar, alfresco dining, open daily

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Gym
  • Pet friendly
  • Breakfast available

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Hudson River Park
    ‪5 min walk‬
  • New York University
    ‪13 min walk‬
  • Washington Square Park
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪39 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

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Lobby

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1674)
The price is $224
per night
$295 total
includes taxes & fees
Mar 7 - Mar 8
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About this property

Hotel Hugo

4.5-star hotel in Manhattan
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. A manager's reception is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day.

Event facilities measuring 500 square feet (46 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel Hugo is a smoke-free property.

A complimentary manager's reception is offered each day.
Cafe Hugo - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy alfresco dining (weather permitting).
Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 55 per day)
  • Self parking on site (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 18 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Azul on the Rooftop
  • Bar Hugo
  • Cafe Hugo

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 500 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75.00 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 453 out of 998 reviews
Rating 8 - Good. 270 out of 998 reviews
Rating 6 - Okay. 133 out of 998 reviews
Rating 4 - Poor. 81 out of 998 reviews
Rating 2 - Terrible. 61 out of 998 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leah Corselli

Liked: Cleanliness, staff & service, amenities
great stay, great staff
Stayed 2 nights in Nov 2024

8/10 Good

Terkel

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Nov 2024

8/10 Good

Gable

Traveled with group
Liked: Cleanliness, staff & service
The property was ok, room was small and limited view. It needed some maintenance. The hotel location was not convenient to the subway. The area didn’t have much to offer in terms of dinning, shopping or activities.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Audra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Great experience! The staff were all very friendly and helpful. The room and bathroom were clean and nicely decorated. We stayed jn a deluxe double and there was ample space for two adults. The location is terrific- walked all over the place and close subway access, too. Don’t miss the rooftop for spectacular views- great drinks and service, too!
Stayed 1 night in Nov 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Cielo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the look and feel of the interior and exterior! Very elegant.
Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Philip

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have housekeeping on of the days after we requested it, it was my birthday and they didn’t with the small thing we requested such as a bottle of champagne the day for midnight. The towels were braking and smelled, the breakfast is a coffee shop that has no service. In the bathroom it doesn’t say if it’s shampoo, shower gel or conditioner because the bottles are very old
Stayed 3 nights in Nov 2024

8/10 Good

Caroline

Stayed 1 night in Oct 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Thanks you!
Stayed 4 nights in Nov 2024

10/10 Excellent

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is strategically located near tons of must visit areas. A quick walk to the train station. Staff was very friendly and helpful. Roof top offers great views of the city.
Stayed 4 nights in Aug 2024

10/10 Excellent

Madison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and will definitely be back! I loved the design and vibe of it, the rooms were great and roomier than I expected and the rooftop bar was epic!
Stayed 2 nights in Nov 2024

10/10 Excellent

Garry

Stayed 1 night in Oct 2024

10/10 Excellent

jordan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff is amazing! we loved the rooftop! clean rooms. perfect location
Stayed 4 nights in Aug 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A huge disappointment. We had stayed at the Hugo before Covid but the standard of the hotel has fallen dramatically. The hotel needs to be refurbished - all areas are shabby from the lift which looks like it should be used only for goods to the rooms where the cabinetry is delaminating. To make this worse, our room was not cleaned at all on two days out of three until we complained - even then the "cleaning" was cursory and no clean towels, coffee cups or refills were provided (until we called down to reception) We will not revisit I'm afaraid
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

George

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Dark, tiny room with a large window with a view of an exterior wall. AC didn’t work. Toilet seat was broken. Fridge didn’t work. Carpets are dirty throughout the building. 20 minutes in line to check in while one of the two clerks behind the desk did literally nothing. $400 for the room, $40 for “amenities” and $10 for a warm bottle of water from the desk. The room was quiet. Mediocre breakfast. Concierge got us a cab when we left but gave the driver the wrong name so we had to pull our stuff out of the cab and go looking for the concierge to tell the driver to take us. Amateurish and overpriced. Beware.

10/10 Excellent

Emma

Stayed 2 nights in Oct 2024

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Kim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location. Rooftop bar a great spot with amazing views.
Stayed 2 nights in Oct 2024

4/10 Poor

Jessica

Traveled with partner
Liked: Cleanliness
Great location. Hotel, below average. Parking is outdoors, 5 blocks away from the hotel. $50 per day - this includes the hotel discount. Indoor parking around the area is cheaper. We paid for courtyard view. We had 0 view. We were on the 2nd floor and it felt like we were in a dungeon.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Bad elevator situation
I didn't realize when booking that if you are there over a weekend, there is no separate elevator for the rooftop. So plan on waiting a long time to get up to your room
Stayed 5 nights in Oct 2024