The Cloud One New York-Downtown, by the Motel One Group
3-star New York hotel, connected to a rail/subway station in Manhattan
Along with a bar/lounge, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front-desk safe.
The Cloud One New York-Downtown, by the Motel One Group offers 326 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers.
This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
The Cloud One New York-Downtown, by the Motel One Group features coffee/tea in a common area, a front-desk safe, and an elevator. Wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink.
The Cloud One New York-Downtown, by the Motel One Group is a smoke-free property.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Children aged 6 and younger eat free breakfast.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Offsite parking available (USD 40 per day); reservations required
Food and drink
Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 24.50 to 24.50 for adults and USD 12.25 to 24.50 for children
A bar/lounge
Coffee and tea in common areas
Family friendly
In-room crib
Soundproofed rooms
Conveniences
24-hour front desk
Safe at front desk
Guest services
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Thin carpet in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
More
Smoking not allowed
Room amenities
Bedroom
Blackout drapes
Free crib
Premium bedding
Bathroom
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
43-inch flat-screen TV with satellite channels
Food and drink
Coffee/tea maker
More
Air conditioning (climate-controlled)
Desk
Desk chair
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 50 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately USD 24.50 to 24.50 for adults, and USD 12.25 to 24.50 for children
Nearby parking fee: USD 40 per day (984 ft away)
Pet fee: USD 30.00 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Property is also known as
Project Hotel NYC
Hotel NY Downtown Manhattan
The Cloud One New York Downtown
The Cloud One New York Downtown by the Motel One Group
The Cloud One New York-Downtown, by the Motel One Group Hotel
The Cloud One New York-Downtown, by the Motel One Group New York
The Cloud One New York-Downtown, by the Motel One Group Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Living here, the alarm will ring suddenly and it will be very loud and irritating. The attitude of the service staff and maintenance personnel is also very bad.
I booked a superior room through Expedia specifically for the view, but the experience was incredibly disappointing.
The first room had a fogged-up window due to broken seals, making the view barely visible. We were moved to a second room where the AC was extremely loud and made it difficult to sleep. To make things worse, housekeeping removed the comforter when changing the sheets and never replaced it—we had to sleep with just two thin sheets.
When I raised these issues with the hotel manager and asked for some form of compensation, they completely dismissed it and showed no willingness to make things right.
While the location and views are great, the service and management were far below acceptable standards. I expected much more, especially for a room labeled superior. I do not recommend this property, and I’m disappointed Expedia would list it without more accurate information.
Ricky at the front desk was so great! Extremely friendly and helpful.
Pro: The hotel is beautiful. Very warm and cool ambience. Needed a key card to get upstairs and that made us feel really safe. The views of the 9/11 Memorial is great. Lots of shopping and restaurants within walking distance. The room was clean. Beds very comfortable. Large bathroom. My favorite thing of all was how quiet the room was. We didn't hear anything!
Con: The beds seemed smaller than I expected. Expected queen beds and got full size. We called prior to driving 9 hours with children to inquire about parking. We were told we'd have to find parking nearby at one of the parking garages. Paid $80 for parking at a garage 3 blocks away. Was told by Ricky once we made it inside the hotel, they work with a company to assist with parking and you only pay $40. That was disappointing.
Despite the parking situation we would definitely recommend staying here.
Always great service, clean and comfortable; location is very convinient.
I'm staying second time and won't hesitate to return if I need to be in that part of Manhattan