We did not have any heat or hot water while staying at this hotel. Unfortunately, we were not told until the last day there was actually a place they had made available for guests to take showers at but they did not inform all of the guests about these accommodations, which were at a gym and were were left to either take a cold shower or make other arrangements on our own. As well, when we asked for an additional heater or blanket at the front desk we were met with rudeness by one of the staff members and told, “this is why I offered one to you before”. However, she did not understand our request fully in that we were asking for an additional heater because the small heater that had provided had only warmed our room overnight to 58 degrees and we were very cold. I tried to explain that an additional heater and blanket would be appreciated as we were unable to sleep well secondary to the cold temperatures. This staff stated she would not be able to promise anything. The security staff did intervene and stated he would do his best to try and accommodate our request, while the front desk staff stated there were no additional heaters and there were no additional blankets available.