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Hyatt Herald Square New York

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Herald Square New York

View from property
Terrace/patio
Lobby
2 bars/lounges, rooftop bar
City view from property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Air conditioning
  • Laundry

Explore the area

Map
30 W 31st St, New York, NY, 10001
  • 5th Avenue
    2 min walk
  • Empire State Building
    4 min walk
  • Macy's
    5 min walk
  • New York, NY (LGA-LaGuardia)
    26 min drive

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

  • 195 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

  • 195 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds

  • 195 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (with Shower)

  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 195 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hyatt Herald Square New York

4-star hotel in Manhattan
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A 24-hour business center is on site at this 4-star property.

A computer station is located on site and wireless Internet access is complimentary. This Beaux Arts hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

Hyatt Herald Square New York is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Den - This restaurant serves breakfast and dinner.
Up on 20 - Onsite rooftop bar. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free crib
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Beaux Arts architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Welcoming dogs only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 75 per pet, per stay
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Hyatt Herald Square New York Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 568 out of 1084 reviews" "
Rating 8 - Good. 309 out of 1084 reviews" "
Rating 6 - Okay. 103 out of 1084 reviews" "
Rating 4 - Poor. 51 out of 1084 reviews" "
Rating 2 - Terrible. 53 out of 1084 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Aug 2024

6/10 Okay

Kayla

Stayed 1 night in Aug 2024

8/10 Good

Shashirasana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience but smaller rooms
It was good overall but the rooms were very small even for two people. a little bigger room would have been great and airy..
Stayed 4 nights in Aug 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, stylish hotel within 5 minutes of Penn Station! Rooftop views are spectacular too!
Stayed 1 night in Aug 2024

10/10 Excellent

Oana-Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. We will return .
Stayed 1 night in Aug 2024

10/10 Excellent

Oana-Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very clean and great location. I booked this hotel 3 times and I would choose it again if I return to NYC. The rooftop bar is also a plus.
Stayed 1 night in Aug 2024

8/10 Good

coralyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for the area. Clean rooms
Stayed 1 night in Aug 2024

10/10 Excellent

Karen Sharyd González

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Keith

Traveled with family and small children
Liked: Amenities
The property itself was amazing. Perfectly placed. However, when we were faced with a dilemma like a cancelled flight the staff were not so helpful. We were not permitted to use the phone when we discovered our phones did not work on wifi calling. When I asked about staying for further nights I was just told you were fully booked at the central. How many Hyatts do you have! The only choice we were given was to order a cab. We had no where to stay for two days until the next flight and we were two adults with a child.
Stayed 2 nights in Aug 2024

8/10 Good

Jacinthe-Patricia

Traveled with family
Liked: Cleanliness
Info given
Staff wouldn't be clear at explaining the different fees and taxes or amounts taken on our credit card upon arrival. They would speak very fast without making sure we understood or even not being sure themselves, about the fees. Other than that, staff was good, starting from Moe at the restaurant, to the trainee at the reception desk when we left.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, comfortable bed and pillows, nice shower…staff is great, there is a rooftop bar and one in the lobby.
Stayed 1 night in Aug 2024

8/10 Good

Dorena

Traveled with family
Small hotel. I have been to many hyatts and this one was not a favorite. For the price I was expecting much nice
Stayed 1 night in Aug 2024

10/10 Excellent

Karan

Liked: Staff & service
Stayed 16 nights in Jul 2024

10/10 Excellent

Alistair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many touristic places of interest, stores and many dining options.
Stayed 1 night in Aug 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Close walk to almost everything I needed to go to. The roof top patio was cool too!
Stayed 3 nights in Aug 2024

2/10 Terrible

Jasmine Hyunmi

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel isolation is really bad
Stayed 6 nights in Jul 2024

10/10 Excellent

Tristan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 days and the hotel was really good and the staff was nice but the area around was stinky and dirty
Stayed 3 nights in Aug 2024

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay, but the area was pack, lots of traffic. Hotel really did not have no transportation shuttle to, and from the airport.
Stayed 5 nights in Jul 2024

10/10 Excellent

Oana-Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and comfortable. Bar on 20th floor has amazing views. Hyatt never disappoints!
Stayed 2 nights in Aug 2024

10/10 Excellent

Miriam Cindy Ramirez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to everything, and staff was amazing!
Stayed 6 nights in Jul 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, nice, staff was very attentive. Rooftop was nice and enjoyed the bar up there during happy hour and when it was quiet having my coffee. Would stay again.
Stayed 1 night in Jul 2024

6/10 Okay

Guanghui

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff, luggage storage service very convenient
Stayed 1 night in Jul 2024

10/10 Excellent

Stevenm, Tallapoosa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great place! Only problem we saw was only one elevator worked and there was some extended wait times to go up and down. Staff was very professional and helpful.
Stayed 1 night in Jul 2024

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked for late check out and is was not honored since I booked through Expedia even though it was available.
Stayed 1 night in Jul 2024