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Hyatt Herald Square New York

4.0 star property

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Photo gallery for Hyatt Herald Square New York

2 bars/lounges, rooftop bar
Lobby
Premium bedding, in-room safe, desk, blackout drapes
Lobby
City view from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Laundry

Explore the area

Map
30 W 31st St, New York, NY, 10001
  • Empire State Building
    ‪4 min walk‬
  • Times Square
    ‪12 min walk‬
  • Grand Central Terminal
    ‪16 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪34 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

  • City view
  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

  • City view
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds

  • City view
  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (with Shower)

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Hyatt Grand Central New York

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very Good, (4949)
The price is $319
per night
$415 total
includes taxes & fees
Apr 26 - Apr 27
Hyatt Grand Central New York

About this property

Hyatt Herald Square New York

4-star hotel in Manhattan
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A 24-hour business center is on site at this 4-star property.

A computer station is located on site and wireless Internet access is complimentary. This Beaux Arts hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Parking is available onsite for a surcharge.

Hyatt Herald Square New York is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Den - This restaurant serves breakfast and dinner.
Up on 20 - Onsite rooftop bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Beaux Arts architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay (maximum USD 150 per stay)
Welcoming dogs only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Hyatt Herald Square New York Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1005 reviews
Rating 8 - Good. 259 out of 1005 reviews
Rating 6 - Okay. 89 out of 1005 reviews
Rating 4 - Poor. 40 out of 1005 reviews
Rating 2 - Terrible. 47 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Jan 2025

10/10 Excellent

Camila

Stayed 1 night in Jan 2025

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is extremely helpful, very welcoming
Stayed 1 night in Jan 2025

10/10 Excellent

Sebastien

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really well located near Time Square, Central Park and other boutiques. Rooms are good overall, maybe a bit small. And only downside is that one of the 2 elevators was broken which made waiting time a bit longuet than usual.
Stayed 4 nights in Jan 2025

8/10 Good

Cheryl

Stayed 1 night in Jan 2025

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Weichen

Stayed 1 night in Jan 2025

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST THEN MOTEL 6
This hotel was so bad that I went to room came right back down and canceled my reservation had to go find a diff hotel last min This hotel is worst then a motel 6 Crunchy bed… disgusting room… bugs ect
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true gem!!
This is truly a hidden gem…the rooftop deck looks at the Empire State Building and the staff was some of the best I have ever experienced. This is a quaint place full of character!
Stayed 2 nights in Jan 2025

8/10 Good

Kari

Stayed 4 nights in Jan 2025

6/10 Okay

JILL

Traveled with group
Liked: Cleanliness, staff & service, room comfort
No issues
The front desk was friendly and professional. Only one elevator was working which created long waits. The beds were okay but the pillows were awful— hard! The room showed some wear and tear but was clean. The rooftop was nice for some fun photos. There is an onsite bar and restaurant.
Stayed 2 nights in Jan 2025

2/10 Terrible

Jason

Stayed 1 night in Dec 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service
The stay was generally quite good although with only one lift operational the wait times were at times challenging.
Stayed 10 nights in Dec 2024

6/10 Okay

Elizabeth

Stayed 4 nights in Dec 2024

8/10 Good

Haddon

Liked: Cleanliness, staff & service
Stayed 11 nights in Dec 2024

10/10 Excellent

Dr. Olataga, bankstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was friendly staff and we were able to wander in late at night and it was safe premisies. It was a great spot for young people and had lots to offer Suggest to fix the 2nd lift as only 1 lift was operational Well done and would stay again overseas sites as well if similar
Stayed 12 nights in Dec 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Jayson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would stay at again
Stayed 2 nights in Dec 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the downstairs reception were great
Stayed 3 nights in Dec 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Stuart, Hackettstown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly priced and clean. All staff were professional and courteous. Everything about our stay was pleasurable. 4 stars because there was nothing special that set it apart. However, we will come back without hesitation.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time and will definitely be back! Wonderful staff. Great location! Beautiful room and the roof top patio has amazing views!
Stayed 4 nights in Dec 2024

8/10 Good

Mikyong

Stayed 4 nights in Dec 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024