We stayed at the Kixby for my daughter's 21st birthday. On arrival we were very pleasantly surprised to find that we'd been upgraded to a King and even more surprised to find a bottle of bubbles and a lovely birthday message from the team in our room. Such a lovely gesture, thank you :).
The front desk staff were always courteous, we were always greeted with a smile, and they were very helpful if we needed advice. We arrived early and left late, and they were happy to accommodate our luggage both pre and post check-in. Our room was on the 10th floor, it was clean, tidy and of a good size, although there was some noise from the road outside as we were located at the front (I guess that's New York). However, this didn't bother us too much, as once our heads hit the pillow getting to sleep wasn't an issue. The rooftop bar was a nice touch, although we felt the drinks menu could have offered a little more choice on the cocktail front. There's complimentary flavoured waters (refillable bottle given at check-in), tea and coffee daily, which was also a nice thought.
The hotel's location was just perfect, very central, in fact we couldn't have picked better. The subway was a couple of minutes walk and we were within a short stroll of both the Empire State Building and Macy's department store. There were an abundance of restaurants on the same street and we had a really nice meal in the Black Tap (burgers and craft beers) which is located next door.
A really good stay - thank you!