8/10 Good
N
Business traveler
Feb 28, 2025
Liked: Cleanliness, room comfort
Worth the stay.
I stayed in the hotel for 4 weeks in a junior suite (corner room) on the 50th floor. It was a recently refurbed room. I mainly booked it as it was close to where I was working and the views across Manhattan.
The hotel is going through a refurb so has very little facilities (no restaurant etc). They do room service in the morning, but it comes in take away containers and with a plastic bag of confinement’s, not the nicest for a morning breakfast.
About half the time only one lift was operating to the higher floors meaning sometimes it took 10-15 mins for a lift to come. When this is flagged to reception they just say they should be working shrug.
One day I waited 20 mins to get in a lift as there was such a queue. I complained and to be fair to the hotel, they refunded 5 days of hotels fees.
Although I understand they are refurbing the hotel, they should be more open about this as they didn’t seem to care.
Overall, it’s worth the stay for the location and the views. The rooms are comfortable. Staff who clean the rooms are great!
N
Stayed 25 nights in Feb 2025