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Motto by Hilton New York City Chelsea

4.0 star property

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Photo gallery for Motto by Hilton New York City Chelsea

Bar (on property)
Lobby
Exterior
Exterior
Two Bedroom, 1.5 Bath Suite | In-room safe, soundproofing, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
113 West 24th Street, New York, NY, 10001
  • Madison Square Garden
    ‪10 min walk‬
  • Empire State Building
    ‪13 min walk‬
  • Times Square
    ‪19 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

View from room

Room, 1 King Bed, City View

  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible (1 King Bed & 1 Twin Bunk Bed, Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, Accessible (1 King Bed & 1 Twin Bunk Bed, Hearing)

  • 199 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility, Roll-In Shower)

View from room

Room, 1 King Bed, Accessible, City View (Mobility, Roll-In Shower)

  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed

  • 175 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (1 King Bed & 1 Twin Bunk Bed)

In-room safe, soundproofing, free WiFi, bed sheets

Room (1 King Bed & 1 Twin Bunk Bed)

  • 199 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Room, Accessible (4 Twin Bunk Beds, Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, Accessible (4 Twin Bunk Beds, Hearing)

  • 200 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

  • 207 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Bathtub (4 Twin Bunk Beds, Mobility)

In-room safe, soundproofing, free WiFi, bed sheets

Room, Accessible, Bathtub (4 Twin Bunk Beds, Mobility)

  • 200 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Double Beds, Accessible (Hearing)

  • 207 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (4 Twin Bunk Beds)

In-room safe, soundproofing, free WiFi, bed sheets

Room (4 Twin Bunk Beds)

  • 200 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 1 King Bed

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed

  • 175 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible (Flex Room, Hearing, Murphy Bed)

In-room safe, soundproofing, free WiFi, bed sheets

Room, Accessible (Flex Room, Hearing, Murphy Bed)

  • 199 sq ft
  • Sleeps 2
  • 1 Double Murphy Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility, Bathtub)

View from room

Room, 1 King Bed, Accessible, City View (Mobility, Bathtub)

  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Double Beds

  • 207 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom, 1.5 Bath Suite

Two Bedroom, 1.5 Bath Suite | In-room safe, soundproofing, free WiFi, bed sheets

Two Bedroom, 1.5 Bath Suite

  • 350 sq ft
  • Sleeps 5
  • 1 Twin Bunk Bed, 1 King Murphy Bed and 1 King Bed

View all photos for Room (Flex Room with Murphy Bed)

In-room safe, soundproofing, free WiFi, bed sheets

Room (Flex Room with Murphy Bed)

  • 199 sq ft
  • Sleeps 2
  • 1 Double Murphy Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • 175 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility, Bathtub)

View from room

Room, 1 King Bed, Accessible, City View (Mobility, Bathtub)

  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Roll-In Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed (Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Landmark City View)

Room, 1 King Bed (Landmark City View) | View from room

Room, 1 King Bed (Landmark City View)

  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Hyatt Place New York / Chelsea

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (2318)
The price is $315
per night
$365 total
includes taxes & fees
Apr 9 - Apr 10
Hyatt Place New York / Chelsea

About this property

Motto by Hilton New York City Chelsea

4-star hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and concierge services. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
Motto by Hilton New York City Chelsea offers 374 air-conditioned accommodations with laptop-compatible safes and hair dryers. Cable television is provided.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. This New York hotel also offers a 24-hour fitness center, concierge services, and express check-out.

Motto by Hilton New York City Chelsea is a smoke-free property.

Motto by Hilton New York City Chelsea has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 42 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 34.43 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Motto by Hilton New York City Chelsea Hotel
Motto by Hilton New York City Chelsea New York
Motto by Hilton New York City Chelsea Hotel New York

Motto by Hilton New York City Chelsea Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 969 out of 1421 reviews
Rating 8 - Good. 268 out of 1421 reviews
Rating 6 - Okay. 88 out of 1421 reviews
Rating 4 - Poor. 46 out of 1421 reviews
Rating 2 - Terrible. 50 out of 1421 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to everyone!
Stayed 4 nights in Dec 2024

10/10 Excellent

Yiraida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Darin

Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful service. Clean rooms.
Stayed 3 nights in Dec 2024

8/10 Good

Neil, Glasgow

Liked: Cleanliness, property conditions & facilities
Generally excellent, save for the fire alarms going of in the middle of the night (disruptive, but bound to happen occasionally). Air conditioning in the rooms was also pretty noisy. It's a great set-up for solo travellers but the lack of seating in the rooms might be an issue. The views are incredible from the Landmark rooms - definitely worth the extra costs
Stayed 4 nights in Dec 2024

10/10 Excellent

Minyoung

Stayed 1 night in Nov 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kate

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Christmas decorations. Clean property and rooms.
Stayed 2 nights in Dec 2024

10/10 Excellent

LAURA, WEST LINN

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 5 nights in Dec 2024

2/10 Terrible

Michael

Stayed 2 nights in Dec 2024

10/10 Excellent

MARCELO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Motto by Hilton in Chelsea, and it was one of the poorest hotel experiences I've had in recent memory. I was traveling with my mother, who is in her 60s. We booked a room with two separate beds - we arrived to find that instead of two queen beds, all that was available was a king bed in an "upgraded" room. The bed in said room was definitely not a king, and the room was very small for two people who weren't a couple. Fine though OK, it's my mom so we were going to make it work. Except then we had to call maintenance to our room a total of four times because: 1. The bathroom door came off the track 2. There was no hot water in the shower or the sink 3. The phone wasn't working and the bathroom door came off the track again and 4. You guessed it, the bathroom door was off the track again. This was in a period of about 24 hours, to be clear. Fortunately, they were able to fix the hot water in the shower, but our sink still did not have any hot water throughout our entire stay. When we arrived the bathroom clearly hadn't been cleaned and they also had to send housekeeping up to clean the bathroom. Clearly, this room wasn't guest-ready, and they just gave it to us because the hotel was oversold. Everything about this hotel was ridiculous, from $5 coffee in the morning to the complete lack of amenities and cleanliness. I am thoroughly unimpressed, both by how poorly our stay went and our accommodations were, and how the front desk handled our issues.
Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice clean and quiet.
Stayed 2 nights in Aug 2024

10/10 Excellent

Minal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay once again!
Stayed 4 nights in Oct 2024

10/10 Excellent

Beverly

Stayed 4 nights in Nov 2024

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities
Great new York City vibe
Stayed 3 nights in Nov 2024

6/10 Okay

Milos

Traveled with family
Liked: Cleanliness, staff & service
Nice and clean hotel. Extremely small room, OK for singles but a stretch for the couples. No closet, you live from a suitcase. Perhaps typical for Manhattan…
Stayed 4 nights in Nov 2024

10/10 Excellent

Alison, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Majo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, small room.
Stayed 1 night in Nov 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful + reasonable
Super grateful for this place. It's the only one I can find in my area that's excellent quality but still somewhat affordable. My only request is that they add a microwave to the property!
Stayed 3 nights in Nov 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On the dark side of town. Shower head was low and square footage was smaller
Stayed 2 nights in Nov 2024

2/10 Terrible

joanna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t go
Only one elevator worked which meant we had to walk up 17 flights or wait up to 27min to get to our room. Even though they say they offer room service, if you call down, they say no. I had a broken coffee maker in my room and I had to beg (literally beg) for a new one. They just kept telling me I didn’t know how to use it. Finally after 3 days of asking and begging and wishing, they brought one to me, told me I was stupid because I couldn’t figure it out and then realized it was indeed broken. They say they have views but don’t. The room is extremely small even by nyc standards. All the finishes are outdated and scarred and just in poor shape. The pillows were nice and some of the staff were lovely. I would never stay here again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alexia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay in Chelsea with nice, accommodating team to take care of you. Only downside was the wait for the elevator at peak times and having to go down to the lobby for coffee in the morning (no coffee maker in the room).
Stayed 3 nights in Nov 2024