6/10 Okay
Michael
Business traveler
Jun 10, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately my experience was not good. I arrived and the AC was broken. I sat in a 82 degree room from check in until 6pm when I had to leave for a business meeting and event. I was drenched in sweat and changed my clothes quickly to try to look nicer. My room didn’t have a phone. Toilet was clogged and it took asking 4 times to get a plunger, 6 hours later. It was just a miserable experience. The curtains are like shower curtains and didn’t block sun or keep out heat. I feel like this is maybe a new hotel or remodel so it’s possible things were just new to a lot of people but i used all my hotel points and over $1000 to be miserable during my stay. I even bought some snacks and drinks for fridge and it wouldn’t stay shut. Came home and my food was bad. =\ i never complain and I’ve used hotels.com for over a decade. I hope they can make improvements and maybe i can at least get my hotel points back for a better stay or something
Michael
Stayed 4 nights in Jun 2025