Location
The location was excellent—within a five-minute walk of a metro station with multiple lines, and surrounded by many shops and restaurants. Personally, I appreciated that there was a laundry nearby, which was very convenient.
Staff
Check-in and check-out were smooth, and the housekeeping staff kept the shared bathrooms and showers clean. However, my own room was not cleaned and my amenities were not replaced during my stay, which was disappointing. Because of that, I had to use my personal towel since no fresh one was provided.
Room
The hotel has four floors and no elevator. Each capsule-style room is extremely small, designed for solo travelers, so anyone with large luggage might struggle. The space is about the size of standing room, a small sitting space, and a single bed in a 1:1:2 ratio. For organizing my luggage I used the net above the bed, even though it was dusty. In fact, the entire property felt dusty, and I suffered from sneezing and a runny nose during my stay.
The rooms are only separated by partitions, with open space at the top, so sound carries easily and guests must be very quiet. I used a hair dryer in my room and could hear others, but surprisingly no one complained—so I wondered how other guests managed.
Overall Experience
While I listed many downsides, overall my impression is average. Considering it’s New York, I accepted the high price, but the value for money felt lacking compared to the level of comfort and service provided.