WE WAITED AN HOUR TO BE CHECKED-IN
I wanted a nice place to stay overnight for my sons birthday. Walking in, I was immediately taken aback by the small size of the lobby, especially for a Hilton affiliated hotel, but the staff was nice so I hoped we would have a good stay. We tried to check-in an hour early but our room was not ready so we left our bags instead. Totally acceptable. We returned almost an hour after the scheduled check-in time and we were given a room. We had booked a room with 2 doubles (2 kids and 2 adults). We got the key, went upstairs, and opened the door to a crazy small king-sized bed room. ONE king bed. And there wasn’t any room to make another bed on the floor, either, that’s how small the room was. We checked our booking to confirm we had booked a double and returned downstairs to tell them about the mix-up.
They checked the system to see we had and said they had something ready, just give them a second to switch the rooms! Moments later she said actually they don’t have something ready and we would need to step aside to wait until they had a clean room. We are now an hour and a half past our original check-in time but we sit in the tiny lobby to patiently wait. We watch numerous people shuffle in to be checked in ahead of us so we ask about an update. They check with housekeeping. We still need to wait. Finally my friend went to ask for an update and they seemed to not know who we were and told us our room was ready! What if we hadn’t asked….