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Refinery Hotel

5.0 star property

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Breakfast, lunch, dinner served; American cuisine
Breakfast, lunch, dinner served; American cuisine
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Pet friendly
  • Laundry

Explore the area

Map
63 W 38th St, New York, New York, NY, 10018
  • Herald Square
    ‪4 min walk‬
  • 5th Avenue
    ‪4 min walk‬
  • Macy's
    ‪4 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪22 min drive‬

Room options

View all photos for Atelier Executive Suite

Atelier Executive Suite | Frette Italian sheets, premium bedding, down comforters, minibar

Atelier Executive Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Frette Italian sheets, premium bedding, down comforters, minibar

Studio, 1 Queen Bed

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, minibar

Studio, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | Frette Italian sheets, premium bedding, down comforters, minibar

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down comforters, minibar

Deluxe Room, 2 Queen Beds

  • 387 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Refinery Hotel

5-star hotel in Manhattan
A restaurant, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking.
Refinery Hotel offers 197 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This luxury hotel also offers a fitness center, a rooftop terrace, and a vending machine. Onsite parking is available (surcharge).

Refinery Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning.
Parker and Quinn - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Winnies - Onsite lobby lounge. Open daily.
Rooftop Bar - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Arabic, English, French, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transportation

  • Secured self parking on site (USD 72 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 20 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Parker and Quinn
  • Rooftop Bar
  • Winnies

Things to do

  • Gym

Family friendly

  • Free crib
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Built in 1912
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Secured self parking fee: USD 72 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Refinery
Refinery Hotel
Refinery Hotel New York
Refinery New York
Refinery
Refinery Hotel Hotel
Refinery Hotel New York
Refinery Hotel Hotel New York

Refinery Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1007 reviews
Rating 8 - Good. 197 out of 1007 reviews
Rating 6 - Okay. 78 out of 1007 reviews
Rating 4 - Poor. 43 out of 1007 reviews
Rating 2 - Terrible. 24 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kristin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I always hesitate to leave a poor review because I respect that people do their best. However there is no way this is a 5 star property. Perhaps it may have been in the past but the condition issues in the rooms and lack of amenities or basic comfort like proper draperies are holding it back. some essentials like a coffee maker in the room, noise and light blocking draperies, attention to room condition etc would be small updates that could help them realign with current standards. Not sure how it got rated 5 star.
Stayed 3 nights in Nov 2024

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Susannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had no record of my VIP status. However, Jeromy (I believe was his name) a young desk clerk kindly upgraded us on his own accord. He also put Happy Anniversary on our bed and gave us a wonderful hotel candle as a gift. The hotel was great but I am concerned that for the second time our VIP status was not known to the hotel. Please note the reason I chose that hotel was because of the VIP benefit. Im hopeful that that doesn't happen again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here with my tween daughters and we loved it! Location was great, able to walk (broadway, Times Square, Central Park, Bryant park). Beds were comfortable and room was nice and quiet, we slept so good. Would definitely stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

6/10 Okay

Abdullah

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The managers were kind enough to listen to our concerns. However, the experience was not met to our expectations. The price we’ve paid for a 5 stars hotel was not met at all. The hotel felt like a 4 stars hotel rather than a 5. The rooms were not clean either, a lot of debris and dust around the room. The carpet was not clean either. Although I can’t complain about the location because it’s out of their control, but the location was very hectic. Furthermore, when we first arrived there wasn’t a porter to help with our luggage’s.
Stayed 7 nights in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bit needs some repairs and upgrades
Like this hotel. Was secondary stay. The positives: courteous, helpful staff, High ceilings, comfortable bed, very quiet at night. Some negatives: needs upgrades and repairs. Our bathroom water outlet was broken and spouted water back onto countertop, electric iron once filled with water rapidly dripped that same water over electrical cable.
Stayed 1 night in Sep 2024

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Safe, clean, great location.
Stayed 2 nights in Sep 2024

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the 4th time we have stayed here but got nothing special - noticed the guy checking in next to me got a complementary upgrade. Also parking is outrageous
Stayed 1 night in Sep 2024

4/10 Poor

Joachim, Cranford

Stayed 2 nights in Aug 2024

10/10 Excellent

Leila, irvine

Stayed 7 nights in Aug 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great.
Stayed 3 nights in Sep 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We were able to walk pretty much to every place we needed to. Also, subway stations all around the area. Hotel was great! Spacious rooms, very clean, great customer service and beat roof top!
Stayed 7 nights in Jul 2024

10/10 Excellent

Samer, OAKVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As with most hotels in NYC noise can be a bit of a factor, but otherwise my go to hotel when in Midtown NY.
Stayed 1 night in Jul 2024

2/10 Terrible

Laura, Elmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , great staff
Stayed 2 nights in Sep 2024

10/10 Excellent

Alcides

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean modern and centric property, easy and walkable to many attractions
Stayed 2 nights in Sep 2024

10/10 Excellent

ALESSANDRO DI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars service
Stayed 1 night in Aug 2024

10/10 Excellent

Lisa, San Francisco

Stayed 5 nights in Aug 2024

10/10 Excellent

Baruch, Boynton Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Fantastic rooftop bar. Staff are gracious, helpful, and so pleasant.
Stayed 1 night in Sep 2024

10/10 Excellent

B

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Five star hotel on paper, 3 star in reality. It's worn down and they don't care much about the experience they're selling. When we checked in we received a room at the first floor - it smelled from mold and they "forgot" to tell us that there is scaffolding and during the day workers just walk by our window... they recommended to "just keep your blinds closed"... Yet the lights in the room were broken. That for a full price. After we complained we moved to another room. Was higher up (so no scaffolding) and the lights worked but the smell was still there... and it wasn't the room category we paid for. So the second night they moved us again to a higher floor... this time it didn't smell. They pride themselves with an amazing rooftop, which they're also renting out to private events... Half of the time we didn't have access to the rooftop. The staff is nice, but they're bound by the rules and instructions they're given... I don't blame them... It's the hotel management and owners that seem to not care much. It was our first and last time there.
Stayed 6 nights in Sep 2024