6/10 Okay
Clinton, Iro
Traveled with partner
Jan 17, 2025
Liked: Property conditions & facilities
Disliked: Staff & service
While the check-in process was pleasant, there were several service challenges during our stay. We were not informed of the hotel’s cleaning policy at check-in, and only upon our third request for simple items like coffee and coffee cups were we told that standard cleaning is provided every third day unless requested otherwise. Despite this, the bed was made, and towels were replaced daily without our request, while other basic services—such as trash removal and coffee replenishment—were inconsistent and required follow-up.
Additionally, during our second request for coffee cups, we were provided with clear plastic cups that melted when coffee was dispensed, making them unusable. Experiences like this, combined with the inconsistent communication around services, left us feeling frustrated and underserved.
We also noticed that interactions with staff were less attentive compared to what we observed with other guests. As two white gay men, this left us wondering whether implicit or explicit bias may have played a role in the level of service we received.
We understand the complexities of managing hotel operations, and we appreciate the efforts made to accommodate all guests.
Clinton
Stayed 4 nights in Jan 2025
