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Sheraton Brooklyn New York Hotel

4.0 star property

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Photo gallery for Sheraton Brooklyn New York Hotel

Exterior
Lobby
Reception
Lobby
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
228 Duffield Street, Brooklyn, NY, 11201
  • Barclays Center Brooklyn
    ‪17 min walk‬
  • Brooklyn Cruise Terminal
    ‪6 min drive‬
  • Brooklyn Bridge
    ‪7 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪54 min drive‬

Room options

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Presidential Suite, 2 Bedrooms

  • 525 sq ft
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 2 Double Beds

  • 525 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed

  • 525 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • City view
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Balcony

  • City view
  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, City View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Double Bed, City View

  • City view
  • 200 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

  • City view
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

  • City view
  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Brooklyn New York Hotel

4-star Brooklyn hotel close to Barclays Center Brooklyn
Along with a restaurant, this smoke-free hotel has a bar/lounge and WiFi in public areas. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Sheraton Brooklyn New York Hotel offers 321 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. 42-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Brooklyn hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is available for a surcharge. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Concierge services, limo/town car service, and wedding services can be provided.

Sheraton Brooklyn New York Hotel is a smoke-free property.

Avere - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Avere

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar near toilet (23 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2010
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 150.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per accommodation, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel
Sheraton Hotel Brooklyn New York
Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel Hotel
Sheraton Brooklyn New York Hotel Brooklyn
Sheraton Brooklyn New York Hotel Hotel Brooklyn

Sheraton Brooklyn New York Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 536 out of 1189 reviews
Rating 8 - Good. 308 out of 1189 reviews
Rating 6 - Okay. 155 out of 1189 reviews
Rating 4 - Poor. 83 out of 1189 reviews
Rating 2 - Terrible. 107 out of 1189 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lino

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2025

10/10 Excellent

Yilmarie

Liked: Staff & service, property conditions & facilities
O
Stayed 2 nights in Jan 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Tolulope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2025

10/10 Excellent

Christela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Jawara

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Nov 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
I very much enjoyed my stay at the Sheraton Downtown Brooklyn. Great location, convenient to subways, dining, and shopping. Staff was very pleasant. My only minor complaint is that there was no microwave in the room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
The room and workout facilities were nice but what made the stay great was the staff. So friendly and helpful particularly the doorman/concierge. Just wonderful people. Housekeeping too!
Stayed 1 night in Jan 2025

6/10 Okay

John

Stayed 1 night in Jan 2025

10/10 Excellent

Alex, San Francisco

Stayed 8 nights in Jan 2025

10/10 Excellent

Nazim Uddin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and management. Went above and beyond to fulfill our requests. Will definitely stay here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Chloe Skye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a hotspot!! We loved it here! Brooklyn is our second home. So we knew as Marriott members that it was given to stay with the Sheraton. From the moment we checked in till checkout it was a breeze! It’s in a convenient location, local coffee shops(purple rainbow cafe attached to the hotel), and the trains. We will definitely stay again and hopefully partake in the rooftop fun.
Stayed 3 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan 7th til Jan. 11th 2025 was excellent
Stayed 4 nights in Jan 2025

6/10 Okay

Annalisa

Liked: Cleanliness
Stayed 7 nights in Jan 2025

6/10 Okay

Marnie

The location overall was okay. The staff was okay and courtesy, but was very unresponsive to needs. My first room had no heat and it took three time going to the front desk before they actually acknowledge and did something about it. The phone in the room did not work so I have to go down whenever I needed something. One time I need towels another time I need toliet paper of which I never received during my stay. I will never stay here again.
Stayed 4 nights in Jan 2025

8/10 Good

Kellee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fave location
Stayed 2 nights in Dec 2024

8/10 Good

Aidan

Stayed 4 nights in Jan 2025

8/10 Good

ANDREA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2025

4/10 Poor

Raekwan

Disliked: Staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

Terence

Stayed 1 night in Jan 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. I just didn't like that there was no option to park.
Stayed 1 night in Jan 2025

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was often difficult to get our room serviced during our stay, but it is understandable, as we spent a decent amount of time in it. The reason for four stars instead of five on staff and service is that the housekeeping staff seem very overworked. They often forgot things, like if I asked for extra Q-tips or more sugar and creamer for the room. Once they left a trash bag inside the room, they did not come and clean the room the next day. Overall the stay was great, and everyone was polite and very friendly. I think they could fix these minor setbacks by simply keeping a written list of rooms that need to be serviced that day and special requests. Then just check them off as they are done.
Stayed 6 nights in Jan 2025

10/10 Excellent

Birgitta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and fast check in process.
Stayed 1 night in Jan 2025