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Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Premium bedding, pillowtop beds, in-room safe, desk
55-inch flat-screen TV with cable channels, TV, pay movies
Exterior
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪2 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪36 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 Queen Bed

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 2 Double Beds

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 King Bed

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 2 Double Beds

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillowtop beds, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, City View

  • City view
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premium bedding, pillowtop beds, in-room safe, desk

Premier Room, 2 Double Beds, Non Smoking, City View

  • City view
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, City View

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed, City View

  • City view
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, City View

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds, City View

  • City view
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton New York Times Square Hotel

Hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 33 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 36000 square feet (3344 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sheraton New York Times Square Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business center
  • Conference center (36,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 24 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1374 out of 3473 reviews
Rating 8 - Good. 877 out of 3473 reviews
Rating 6 - Okay. 602 out of 3473 reviews
Rating 4 - Poor. 295 out of 3473 reviews
Rating 2 - Terrible. 325 out of 3473 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ingrid, college point

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception staff unfriendly, not even a smile on check in and check out. And charge $6 per bag when leaving luggage in their bag check storage.
Stayed 3 nights in Jan 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great just need more staff to get coffee in the morning. Very busy time of year.
Stayed 5 nights in Dec 2024

10/10 Excellent

Euttem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Sheraton Times Square New York for 3 nights and had an amazing weekend! The staff were super helpful especially the concierge and our room was nice. The only thing I would change, is the charge that they charge you to hold your bags. On the day we checked out, our flight didn’t leave until 7:30, so we had a full day to explore. Had to check our bags and were charged $6 apiece to store them while we were out. I just feel like a hotel this large and well known, could afford to offer this as an amenity to their guests. Overall, we had a great trip and this hotel was a perfect location for our stay!
Stayed 3 nights in Jan 2025

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Reyna

It took us 3 hours to check in . They only had 1 person working the counter . If they knew they had a dance competition that day they needed more employees. The extra fee for 35 a day was crazy and still have to pay your own wifi . Never again
Stayed 3 nights in Jan 2025

8/10 Good

Nimari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Good hotel, but supper busy at the lobby area. We used the late check out option.
Stayed 4 nights in Jan 2025

2/10 Terrible

Tara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go Elsewhere

I was in town for a convention being held at the hotel. We arrived at 3:30 as check in was 4:00 assuming there would be a wait. We waited TWO HOURS on a line to check in and others that arrived later waited more than that! The hotel manager on duty had one person checking CUSTOMERS in and four others just standing around doing nothing. She made NO attempt to rectify the situation and had the AUDACITY to laugh in the face of people that complained and were paying to be there. There was still a two hour line at 9:30pm. The offered a free bottled water to people online. WOW. I did feel terrible to the poor woman that was the only one actually working while her manager pranced around being unhelpful and unapologetic. When we finally received our room, it was fine a little dated. There were rips in the sheets and the room was dusty. The bed was comfortable however, the housekeeper did not come to clean my room at all over my two night stay. Didn’t even pick up the trash that people on the floor left in the hall which I’m assuming they did because no one came to clean the room. Additionally if you don’t book direct, they charge you a daily resort credit per day to force you to spend money. Ifeel terrible for the convention as they have loyally supported this hotel for years and the hotel was completely apathic. If we are forced to return to that hotel next year, I will stay elsewhere. There are many options in the area. This is the absolute bottom of the barrel.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cassandra Jenelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Close walk to everything, clean, good shower pressure and lovely staff
Stayed 4 nights in Dec 2024

2/10 Terrible

Anila, Hoboken

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were terrible, check in took hours and the staff didn’t seem bothered. There was a lot of misinformation being handed out which had you running around in saying more time. The room was very old and tired looking and smelt of stale cigarette smoke, just nasty. The TV and services were antiquated. It was like a hotel from the 80’s. I was only there for one night and I as I’ll else I would have made a bigger deal.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stay was fine. Check in and operations was lacking

The check in process on Friday evening was 3 hours long. I stood in a line for 3 hours. There was only 1.5 attendees in a night where the hotel was sold out and had majority of the rooms checking in on Friday. I also was given a $30 credit per day to use at any of the dining spots onsite, including the gift shop but the attendant at the gift shop did not honor this. This hotel also does not offer mobile check-in and it would be best for the Marriott to not allow for mobile checkin if the hotel itself does not participate in mobile check-in
Stayed 2 nights in Jan 2025

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Disappointing

4 hour standing in line to check in
Stayed 2 nights in Jan 2025

2/10 Terrible

Jaime

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 hour check in

2 hours to check in
Stayed 2 nights in Jan 2025

6/10 Okay

Richard

Traveled with family
Dated, but a great location. The daily $30 fee is just to get you to buy their overpriced food. The kitchen was closed early one day, and the next day the food took 45 minutes for a quesadilla. Crowded place, lines for overpriced coffee long, but close to Times Square and subway stops.
Stayed 5 nights in Dec 2024

10/10 Excellent

Marymar

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Soo good

Stayed 3 nights in Jan 2025

10/10 Excellent

Janna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton New York Times Square Hotel was a wonderful place to stay. Convenient and walkable to our desired locations.
Stayed 1 night in Jan 2025

2/10 Terrible

Robert, Valley Stream

Disliked: Staff & service, property conditions & facilities
It took us over 1.5 hours to check in, and I’m an Elite member
Stayed 2 nights in Jan 2025

10/10 Excellent

BRYANNA, Oxnard

Liked: Property conditions & facilities
The view
Stayed 4 nights in Jan 2025

2/10 Terrible

Katie

Disliked: Staff & service
Waited 2+ hrs to get checked in. Ridiculous....
Stayed 1 night in Jan 2025

2/10 Terrible

Ilene

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check-in was awful! Waited on line for over an hour to check in. The line got progress worse. I have never seen a check in line that swirled throughout the hotel lobby. There was one person responsible for checking in the guests. The hotel should be ashamed!
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Stayed 4 nights in Jan 2025

10/10 Excellent

Ketankumar

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot to visit NYC!!
Stayed 3 nights in Jan 2025