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Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Meeting facility
Bar (on property)
55-inch flat-screen TV with cable channels, TV, pay movies
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Housekeeping
$253
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Place, Rockefeller Center
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(200 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

7.8 out of 10
Good
(120 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(378 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

7.4 out of 10
Good
(24 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(157 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Room, 1 King Bed, Non Smoking, City View

8.2 out of 10
Very good
(40 reviews)
  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(24 reviews)
  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.4 out of 10
Good
(19 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton New York Times Square Hotel

Hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 33 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 36000 square feet (3344 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sheraton New York Times Square Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business center
  • Conference center (36,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1864 out of 5070 reviews
Rating 8 - Good. 1193 out of 5070 reviews
Rating 6 - Okay. 945 out of 5070 reviews
Rating 4 - Poor. 516 out of 5070 reviews
Rating 2 - Terrible. 552 out of 5070 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Amir

Traveled with group
Disliked: Staff & service
This hotel is in a prime location but that’s all. Very poor service, I had to ask 6 times in one day till I got them do the daily room cleaning.
Stayed 5 nights in Jul 2025

2/10 Terrible

TIEJUN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Jul 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay! The staff was so friendly and helpful. We felt very welcome
Stayed 5 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

Rosie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Air conditioning not working. Had to call 2-3x times to get it fixed. Slept one night with no a/c because they didn’t respond for hours. It took me having to call the manager. Also hotel under construction. If I knew that I wouldn’t have booked
Stayed 3 nights in Jul 2025

8/10 Good

Saliou

Stayed 3 nights in Jul 2025

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Agent at counter was so rude & charging me fees . That she wasn’t explaining were for. Room wasn’t ready. I got checked in only to find out the room wasn’t clean. I was told I was getting a upgrade & the second room the washroom was disguised.
Stayed 2 nights in Jul 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is excellent for theater. Hotel did not have either reserved room and staff was useless.
Stayed 3 nights in Jul 2025

10/10 Excellent

edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Jun 2025

4/10 Poor

Mohammed Tanweer

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our hotel experience was horrible as they first took the security deposit but later on they say we dont have one room available on my two rooms booking and after waiting for long hiurs we got one hotel also the water in washbasin was not working propely and room has bad odour while entering and worst experiwnce we had even though we paid a lot . Bad customer hotel reception experince too
Stayed 2 nights in Jul 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 5 nights in May 2025

10/10 Excellent

JOSE L

Traveled with family and small children
Liked: Cleanliness, staff & service
Limited hours of restaurant
Stayed 4 nights in Jul 2025

10/10 Excellent

Rocío Del Mar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located right above 7th ave subway. 5 min walk from TS and Central Park! Super friendly staff. The breakfast options at starburst are very low - but there’s another one close by.
Stayed 3 nights in Jul 2025

6/10 Okay

Laiken Mae

Traveled with family
Disliked: Staff & service, amenities
For a positive it was nice to be able to be on Times Square. We were also within walking distance to a lot of places. Downside is their main entrance is being remodeled so you had to go through the side entrance and it made the lobby and everywhere very congested. They charged a “destination fee” but wanted to “credit” us $35 a day but you could only use it at the bar and Starbucks. Not the gift shop inside which is the only place you can get snacks/regular drinks. Rooms are small. Bed and pillows were very comfy though! Overall it was no where near as nice of an experience as it was for me about 6-7 years ago.
Stayed 3 nights in Jul 2025

6/10 Okay

Raju

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is selfish
Stayed 6 nights in Jul 2025

4/10 Poor

Samarth

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator conditions are worse. Had to wait 15 mins minimum every time
Stayed 3 nights in Jul 2025

6/10 Okay

JULIANA DEL CARMEN

Traveled with family and small children
Disliked: Cleanliness
Upon arrival I was greeted by a lady whom came off extremely strong and rude almost.. she spoke in a very harsh manner, ultimately after explaining we’d like to check in early and offered to pay extra if possible, she asked another employee if we could. Thankfully they were able to accommodate us, however once in the room, i immediately noticed the room was not cleaned. Attached are the images of how the restroom was. I went down to the front desk and was told there was no other room to be switched to, but I was “welcome to return after 4pm” to check if they was another room available. They did suggest sending house keeping to clean, however since I had 2 special need children with me, I went ahead and cleaned it myself. Once I told them I had cleaned it, they ask “well what do you want us to do? You fixed the issue.” House keeping did come to the room, I believe she was a Nigerian women, I explained the issue and she too felt it wasn’t an issue. I decided to ignore the rude comment and return after 4pm to see if there was something “cleaner” than what we were given. They were able to accommodate my children and I in another room. Unfortunately it felt very demeaning. This was our first trip as a family to NYC. I do not plan to stay at the property again.
Hair in sink
Hair in tub
Hair in tub
Stain bedding
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ice machine was not working, have to move up 2 levels everytime
Stayed 4 nights in Jul 2025

4/10 Poor

Robert

Liked: Amenities
As a returning guest, we’ve stayed at different locations of Sheraton as well as this Times Square location before, yet this time it was not an enjoyable stay. Our check-in was at 4pm, we arrived at 9pm, and STILL our room was not ready and we had to change to a different room. Upon entering the room, it smelled strongly of feet; no one expects it to smell like flowers, but it shouldn’t smell bad either. One of the lamps didn’t work, and the wallpaper was peeling off the walls. There were 2 different stains on the bed covers, and multiple stains on the bathroom towels as well. Some items were also missing initially, such as towels. The bathroom countertop was also broken. This was a very disappointing stay because Sheraton has usually been a good hotel company, and our last stay at this same exact hotel was fine.
Stayed 4 nights in Jul 2025

10/10 Excellent

Marion Candida

Accesible to Universal Studuios. We have the connecting rooms. Staffs are friendly.
Stayed 1 night in Mar 2025