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Sheraton New York Times Square Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton New York Times Square Hotel

Exterior
Bar (on property)
Meeting facility
Bar (on property)
55-inch flat-screen TV with cable channels, TV, pay movies

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

7.4 out of 10
Good
(8 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed

8.0 out of 10
Very good
(147 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(87 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(290 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

7.4 out of 10
Good
(23 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(119 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(29 reviews)
  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premier Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(21 reviews)
  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.2 out of 10
Good
(17 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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The price was $289
The price is $253 total
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About this property

Sheraton New York Times Square Hotel

Hotel in Manhattan
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 33 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 36000 square feet (3344 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sheraton New York Times Square Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business center
  • Conference center (36,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 24 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1484 out of 3893 reviews
Rating 8 - Good. 981 out of 3893 reviews
Rating 6 - Okay. 691 out of 3893 reviews
Rating 4 - Poor. 360 out of 3893 reviews
Rating 2 - Terrible. 377 out of 3893 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Seyda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The bathrooms needs renovation, there was no ac in the bathroom, also the walls were dirty. Room was a bit small but the beds were clean and comfortable. Great location.
Stayed 2 nights in Apr 2025

2/10 Terrible

SUNWORLD

Stayed 3 nights in Apr 2025

8/10 Good

Zvenyslava

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was pretty clean. Part or the lobby was under construction, had to use side entrance.
Stayed 4 nights in Apr 2025

6/10 Okay

Binimol

Stayed 3 nights in Apr 2025

6/10 Okay

Donte

Stayed 3 nights in Apr 2025

6/10 Okay

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service
No Internet service or was not working properly. No place to sit to wait for visitors, only Starbucks.
Stayed 2 nights in Apr 2025

10/10 Excellent

Guillermo B

Traveled with family
Stayed 5 nights in Apr 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Will definitely stay again!!
Stayed 2 nights in Apr 2025

4/10 Poor

Michelle

Stayed 6 nights in Apr 2025

8/10 Good

William

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Great location

A wonderful location but the hotel is under a Reno. So congested at the moment. Long line for check in but excellent service when we got to the desk. The room needs upgrading. Furniture and paint. The beds very comfortable.
Stayed 2 nights in Apr 2025

2/10 Terrible

Sanjay

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in lines remained long throughout the stay which was the theme at the restaurant, bar and convenience shop. The room was small, dirty? Poorly maintained. The customer service was non existent. There was no fridge in the room and after repeatedly contacting the staff, one was delivered at 11 PM and left in middle of the room. Even after contacting Marriott bonvoy and expedia, I received an email from hotel with contact email of their manager left blank
Stayed 2 nights in Apr 2025

10/10 Excellent

Doron

Stayed 3 nights in Mar 2025

4/10 Poor

Laurent

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old-fashioned hotel. The wallpaper is peeling, the furniture is outdated, the coffee machine is broken, and the hairdryer doesn't work. No soundproofing at all—you can hear people in the next room as if they were in yours. The doors slam loudly, so everyone coming in late wakes us up. The worst part is the obvious goal of making more and more money. They charge $35 per night in “destination fees,” which is absolutely not a mandatory tax but just a way to boost profits. In "exchange," they give you a credit of the same amount to use in the hotel’s restaurants. It’s just a sneaky way to force you to have breakfast at the hotel. But problems: first, the person at the front desk told us we were only entitled to $30 per day—not $35—so we were already shortchanged. Second, the hotel's fake Starbucks is a total scam. Only one person is making hundreds of coffees in a row, so there’s always a massive line, and you can end up waiting an hour just for a coffee. To top it off, we didn’t get any coffee at all for the last two days because the coffee machine was broken. Seriously, for a Sheraton hotel with hundreds of rooms? Just one coffee machine and one staff member making drinks? Basically, everything is set up in a way that makes it nearly impossible to even use your $35 daily credit. No point in complaining at the front desk—no one cares, and nothing will ever be done about it. Only positive thing is the location. Don’t expect a nice 4-star experience, you'll be disappointed
Stayed 6 nights in Apr 2025

10/10 Excellent

Sheriff

Liked: Cleanliness, staff & service, property conditions & facilities
Central, close to Shopping areas and Times Square.
Stayed 11 nights in Apr 2025

6/10 Okay

Anirban, west windsor

Traveled with family
Liked: Amenities
Like the place and service. Although falls short of my expectations in the following areas: 1. Interior looks old and not maintained well. 2. Room was warm and i had to call for cooling my my room 3. Bath room not well enough, go and look other similar hotels 4. Parking experience should be made better.
Stayed 1 night in Apr 2025

10/10 Excellent

Patricia Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe hotel in the heart of NYC time square. The beds were super comfortable too !
Stayed 4 nights in Apr 2025

2/10 Terrible

Raida

Disliked: Cleanliness, staff & service, property conditions & facilities
For years I stayed at this hotel but is just horrible
Stayed 3 nights in Mar 2025

8/10 Good

Rashad

Stayed 3 nights in Mar 2025

8/10 Good

Abraham

Stayed 1 night in Apr 2025

10/10 Excellent

Ramin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Arnold

Liked: Staff & service

Great location hotel

It was an okay one night stay at this hotel. The location is great but the front desk from checking in took a long time and.very crowded because of the renovation that is still going on. The room is clean but it's outdated .
Stayed 1 night in Apr 2025

6/10 Okay

Jennie

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Not great and room dirty

Arrived to front reception closed off for renovations so had to use side entrance. Staff somewhat curt on reception but conceirge friendly. Beds in room very high and at 5 ft 11 I had to use the chair in the room to get on the bed due to issue with me help which I had advised of before arriving. Asked if we could add breakfast before arriving and no response although I got a message from the manager inviting me to become a member. Seemed that was all they were interested in getting their membership numbers up. Room was not clean you could write your name in the dust on the window, dressing table and chest of drawers.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tabia

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Said it all in my previos responses. Until the renovations are complete, stay away.
Stayed 2 nights in Apr 2025