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The Collective Paper Factory

2.0 star property

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Photo gallery for The Collective Paper Factory

Lobby sitting area
In-room safe, individually decorated, individually furnished, desk
Manhattan Loft | Private kitchenette | Microwave, coffee/tea maker
Front of property
Manhattan Loft | In-room safe, individually decorated, individually furnished, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
37-06 36th street, Long Island City, NY, 11101
  • Central Park
    ‪7 min drive‬
  • Grand Central Terminal
    ‪7 min drive‬
  • Times Square
    ‪7 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪45 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Executive Room, 1 King Bed

  • 412 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Manhattan Loft

Manhattan Loft | Private kitchenette | Microwave, coffee/tea maker

Manhattan Loft

  • 462 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen

Superior Queen | In-room safe, individually decorated, individually furnished, desk

Superior Queen

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds | In-room safe, individually decorated, individually furnished, desk

Deluxe Room, Multiple Beds

  • 420 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

In-room safe, individually decorated, individually furnished, desk

Superior Double Room

  • 279 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed

  • 260 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed - Roll-in Shower

In-room safe, individually decorated, individually furnished, desk

Executive Room, 1 King Bed - Roll-in Shower

  • 412 sq ft
  • Sleeps 2
  • 1 King Bed

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Front of property - evening/night

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per night
includes taxes & fees
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About this property

The Collective Paper Factory

Hotel in Queens
Along with a restaurant, this hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a conference center, self parking, and a microwave in a common area are onsite. Housekeeping is available on request.
The Collective Paper Factory offers 122 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Long Island City hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to 2 meeting rooms and limo/town car service.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Parking is available onsite for a surcharge.

The Collective Paper Factory has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Turndown service

Business services

  • 2 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Ballroom

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per stay
  • Resort fee: USD 26.39 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Paper Factory
Paper Factory Hotel
Paper Factory Hotel Long Island City
Paper Factory Long Island City
The Paper Factory Hotel
The Collective Paper Factory Hotel
The Collective Paper Factory Long Island City
The Collective Paper Factory Hotel Long Island City

The Collective Paper Factory Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 132 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Cool hotel that needs a lot of work...

I love the look and feel of the Paper Collective, which is cool and fun. I didn't love that the pillows offer not head support (and when I asked for more pillows, it had to be multiple times), the smallness of the shower that caused flooding all the time, or the rudeness of the front desk staff. I will say the maintenance and housekeeping staff were gems -- friendly, attentive, and overall wonderful. The bar or restaurant was never open, so I can't weigh in on that. The coffeemaker in our room worked occasionally, as did the elevator. Loved the gym, the location, and the aesthetic, but I'm curious as to why I should stay again considering that all the basics -- sleeping accommodations, bathroom, etc. -- aren't really up to par?
Stayed 3 nights in Jul 2023

2/10 Terrible

Nbyia

Disliked: Cleanliness, staff & service, property conditions & facilities
Very inconvenient front desk and poor customer service. Would not recommend them.
Stayed 1 night in Feb 2023

8/10 Good

Xinghe

Traveled with group
Liked: Cleanliness, staff & service
The hotel was right by the subway entrance. If you plan on going to Manhattan for the majority of your trips, it's only 20 minutes subway and a 2-5 min walk to the nearest entrance. Room was spacious, but kind of ?? that you could tell the ceiling was sloppily fixed from leakage. Also kind of annoying that they start you off with only two towels and a like 2 bottles of shampoo/etc despite our room having a queen king bed which obviously meant there were at least 4 people staying.... staff acted annoyed that we kept having to ask for more towels. But other than that staff wasn't rude and the place was decent- maybe not as a four star hotel.
Stayed 3 nights in Jun 2023

8/10 Good

Michael

Stayed 2 nights in Apr 2023

10/10 Excellent

Patrick Oflaherty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

2/10 Terrible

Marisha

Stayed 1 night in Mar 2023

10/10 Excellent

Christine

Stayed 1 night in Mar 2023

10/10 Excellent

Charles

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place, very unique!
Stayed 4 nights in Mar 2023

8/10 Good

Josephine Marguerite

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to several train stations so it’s very easy to get anywhere. The room was quite small but worth the price we paid. I would stay here again based on location and value.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Debbie

Stayed 1 night in Feb 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No brainer/best in Queens/NYC

This has to be the best deal in all of NYC. This probably wouldn't be the place for first timers to the city but you will not find another place with as much room as the Paper Factory. We absolutely loved it!
Things to do
View from 4th floor.
Stayed 3 nights in Feb 2023

6/10 Okay

Samuel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Cool aesthetic. Room was austere and barebones. Our door was found open when we returned from a day out. Cleaning had been in, so I expect they forgot to close it. This is a major safety concern and I'd like a refund for 1 night of the stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Adriana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Hayat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am not sure why they charged me $80 for. It caught me off guard. We never asked them for anything.
Stayed 3 nights in Feb 2023

2/10 Terrible

Jordan

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was only on heat and room was almost 80 degrees. front desk said there was nothing they could do about it. Very uncomfortable, we had to leave as we could not tolerate the high temperature of the room
Stayed 2 nights in Feb 2023

6/10 Okay

Young

Liked: Cleanliness, property conditions & facilities
Hotel has a large windows and the room is very clean.
Stayed 1 night in Feb 2023

8/10 Good

Paige

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Watch out if you have loud neighbors

During our recent stay, we were woken up by extremely loud neighbors at 4:15am. We called the front desk to take care of the issue, but nothing changed. The neighbors stayed loud, and we contacted the front desk again at 4:50am. The front desk offered us a different room, but it was 4:45 in the morning and my traveling companion had an important event the next day. My companion had ear plugs and was able to somewhat sleep through the disturbances, and changing rooms would have meant waking up fully to pack and move - making the situation even worse (I did not have ear plugs and had to fully deal with the loudness). The hotel should have removed the guests at this point. This didn’t happen and the guests remained loud until 6:15am. I emailed the manager and requested a refund because the hotel failed to deliver a good experience. The hotel should have removed the guests, and upon failing to do so, the hotel should have granted the refund we requested. Instead, the manager told us that since we turned down moving rooms at 4:45am, that he wouldn’t refund our stay. When hotels.com contacted the hotel asking for a refund on our behalf, the manager again said no and denied any refund. Furthermore, the manager said that hotels.com could request a refund as often as they’d like, but the answer would always be no. This is reprehensible customer service by the manager. It was the hotel’s responsibility to take care of the problem. It was not our responsibility - as the injured party -
Stayed 1 night in Feb 2023

4/10 Poor

Thiago

Disliked: Staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Feb 2023

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!!!
Stayed 4 nights in Feb 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great modern hotel with beautiful history still leaving its mark.
Stayed 1 night in Feb 2023

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Philippe

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023