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voco The Franklin New York by IHG

3.5 star property

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Photo gallery for voco The Franklin New York by IHG

Exterior
City view from property
Premium bedding, pillowtop beds, in-room safe, individually decorated
Point of interest
Cafe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Air conditioning
  • Free WiFi

Explore the area

Map
164 E 87th St, New York, NY, 10128
  • Solomon R. Guggenheim Museum
    ‪7 min walk‬
  • Central Park
    ‪9 min walk‬
  • Metropolitan Museum of Art
    ‪12 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪24 min drive‬

Room options

View all photos for Room, 1 Double Bed, Accessible (Cosy, Mobility, Accessible Tub)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 Double Bed, Accessible (Cosy, Mobility, Accessible Tub)

  • 130 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Accessible (Cosy, Communications)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 Queen Bed, Accessible (Cosy, Communications)

  • 130 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Premium Room, 1 King Bed, Accessible (Communications)

  • 220 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room

  • 130 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 2 Double Beds

  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed (Cosy)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 Queen Bed (Cosy)

  • 130 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Premium Room, 1 Queen Bed

  • 150 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Premium Room, 1 King Bed

  • 220 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed (Cosy)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 Double Bed (Cosy)

  • 130 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

voco The Franklin New York by IHG

Hotel in Manhattan
A coffee shop/cafe, self parking, and coffee/tea in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-out are onsite.
Voco The Franklin New York by IHG offers 49 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The hotel offers a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. This boutique hotel also offers multilingual staff, coffee/tea in a common area, and concierge services. Onsite parking is available (surcharge). A total renovation of this property was completed in October 2020.

Voco The Franklin New York by IHG is a smoke-free property.

Coffee Shop - Onsite coffee shop.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 45 per day)
  • Secured self parking on site (USD 45 per day)

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Coffee Shop

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Renovated entire property - October 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 67 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 11.48 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 45 per day
  • Nearby parking fee: USD 45 per day(10 ft away; open 24 hours)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Franklin Hotel
Franklin Hotel New York
Franklin New York
Hotel Franklin

voco The Franklin New York by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 491 out of 700 reviews
Rating 8 - Good. 153 out of 700 reviews
Rating 6 - Okay. 29 out of 700 reviews
Rating 4 - Poor. 13 out of 700 reviews
Rating 2 - Terrible. 14 out of 700 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ronak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Oct 2024

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Nov 2024

8/10 Good

Ann Elizabeth

Liked: Cleanliness
No coffee. Ridiculous
Stayed 3 nights in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay if you need to be on the UES
Stayed 3 nights in Sep 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 4 nights in Oct 2024

10/10 Excellent

Maranda

Stayed 1 night in Oct 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Oct 2024

10/10 Excellent

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel in a perfect location. Loads of restaurants, cafes nearby and of course central park was super close. Wonderful staff, Jeremy at the reception gave brilliant dining recommendations. The room was small but okay for a short trip.
Stayed 3 nights in Oct 2024

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overlooked. Hidden gem
Awesome staff. EVERYDAY! Friendly and accommodating.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sean

Stayed 1 night in Oct 2024

10/10 Excellent

Carole, West Hurley

Traveled with family
Liked: Property conditions & facilities
Quiet and comfortable decor, calming and classic amidst the hectic city neighborhood. Convenient location.
Stayed 8 nights in Oct 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean with kind, helpful staff. The WiFi worked well and the area is quiet at night, but convenient with food, subway, Central Park nearby. I appreciated the free water (seltzer as well), coffee and tea. There is also a snack shop with microwave and self checkout for the food. All of those conveniences helped to make things so easy.
Stayed 2 nights in Oct 2024

6/10 Okay

Hugh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, check room size carefully before rent
Over $1400 was way too much for a room so small. We were induced by a per night cost of $500 something but in the end it was much more expensive. The room was very nice but so small it induced claustrophobia in one of the three of us. Also, there was no where to sit other than on the bed.
Stayed 2 nights in Oct 2024

8/10 Good

Suzy G.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good value specially because of location. The only negative was room being very small with barely space for my luggage.
Stayed 5 nights in Oct 2024

8/10 Good

Bruce

Stayed 5 nights in Sep 2024

8/10 Good

Simone

Liked: Cleanliness, staff & service, room comfort
Great location
The location is excellent—very close to the park, within walking distance of museums. The building is old—so a quaint, awesome old elevator, beautiful building. The rooms are well appointed but very small. Super comfy bed and linens. Plenty of outlets, complimentary water, good shower, safe in room, windows do open, 24-hour front desk staff and a self serve concession for small items. There are two sets of two stairs to enter the building. One elevator, our door didn’t shut all the way on its own, we could hear our neighbors (and they could probably hear us), a bit expensive for the size but it is a great manhattan location so there you go.
Stayed 2 nights in Oct 2024

10/10 Excellent

barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience from check-in to check-out; attentive polite staff! Everyone, even other guests seemed happy! Will definitely come back when were back in Nyc again! Loved the bird theme throughout....
Stayed 1 night in Oct 2024

10/10 Excellent

Todd

Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precious girl at the front desk, X. I have forgotten the spelling of her name but she was friendly, helpful and so engaging and enjoyable. We had a lovely stay. Room was clean, comfortable and well-appointed.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good service Very small rooms. Heating was not comfortable even though thermostat worked. Bath tub did not have a workable plunger.
Stayed 1 night in Oct 2024

4/10 Poor

Pamela

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The queen size room had just enough room for the bed AND THE SINK IN THE BEDROOM! The bathroom was just big enough for the toilet and the tub. The room faced a brick wall which was 10’ away.
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

William J

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent coffee!
What I really appreciated is the excellent coffee provided in the lobby. My only (very minor) complaint is that there were not real drinking glasses in the room....only cheap plastic cups like you would get at a Motel 6. At this price point, a hotel should have real glasses.
Stayed 1 night in Oct 2024

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bathroom was to small
Stayed 3 nights in Oct 2024