6/10 Okay
Tatiana
Traveled with partner
Nov 25, 2024
Disliked: Property conditions & facilities
I have been a loyal guest at this hotel for years, as my boyfriend and I make it a tradition to celebrate our birthdays in NYC. Every year, we book the same balcony suite because the breathtaking views of the city lights have always been the highlight of our trips. However, this time, we were incredibly disappointed. Despite booking well in advance, calling the day before and day of to confirm; we were given a lower-level balcony suite with a view of nothing but brick walls. It was disheartening, to say the least.
The suite we were given completely lacked the charm and magic we’ve come to expect from this hotel. The inability to see the skyline—the very reason we choose this hotel—took away from the experience we had been looking forward to all year. It cast a shadow over what was meant to be a special celebration. We did our best to stay positive, but it undeniably ruined my boyfriend’s birthday vibe.
As loyal, returning customers who specifically book for the balcony experience, this was a huge letdown. I hope the hotel takes better care to honor repeat guests’ expectations in the future. We trusted this hotel to deliver the consistent experience we’ve always loved, and it failed us during a very meaningful occasion.
Tatiana
Stayed 1 night in Nov 2024