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The Marcel at Gramercy

4.0 star property

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Photo gallery for The Marcel at Gramercy

Lobby sitting area
Lobby
Lobby
Meeting facility
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Laundry
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
201 E 24th St, New York, NY, 10010
  • Place, Flatiron Building
    ‪6 min walk‬
  • Place, 5th Avenue
    ‪8 min walk‬
  • Place, Empire State Building
    ‪12 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Superior Room, 1 Queen Bed

  • 180 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, in-room safe, blackout drapes

Standard Room

7.0 out of 10
Good
(14 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(6 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Marcel at Gramercy

4-star hotel in Manhattan
A rooftop terrace, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Housekeeping is available once per stay.
The Marcel at Gramercy offers 136 accommodations with laptop-compatible safes and hair dryers. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

The Marcel at Gramercy features a rooftop terrace, multilingual staff, and tour/ticket assistance. Wireless Internet access is complimentary. This boutique hotel also offers concierge services, a fireplace in the lobby, and laundry facilities.

The Marcel at Gramercy is a smoke-free property.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 45 per day)

Family friendly

  • Crib (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Cribs (infant beds) are available for USD 25.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75 per stay
  • Resort fee: USD 22.89 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 45 per day(200 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per stay
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Gramercy Marcel
Marcel Gramercy
Marcel Gramercy Hotel
Marcel Gramercy Hotel New York
Marcel Gramercy New York
Marcel New York
Marcel At Gramercy Hotel
Hotel Marcel New York
Marcel Hotel Nyc
Marcel Nyc
The Marcel at Gramercy Hotel
The Marcel at Gramercy New York
The Marcel at Gramercy Hotel New York

Reviews

The Marcel at Gramercy Reviews

8.2

Very Good

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 432 out of 1000 reviews
Rating 8 - Good. 330 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

Reviews

10/10 Excellent

dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

our staying at the ace hotel

our experience was very good- although it started badly )(our room was very dark), the stuff at the front desk were amazing (especially Osage the was so helpful and charming) and the rest of the trip (8 nights in total) was amazing location is great cool hotel vibes we enjoyed our stay very much!
Stayed 8 nights in Oct 2022

6/10 Okay

Alexandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel constantly cancels reservations last minute or like a week prior and moves tourists to different “sister hotels”. I booked my trip one month prior and only chose this place because of the location. I had 2 kids with me and we were planning on walking to Central Park, Times Square etc. They cancelled on me at the time when I didn’t have an option to find another place near by, everything was booked already. The “sister hotel” they transferred us to was about 45 min walking distance away from Times Square so I ended up spending so much on all the Uber trips. Later I found out that it was not only me and they cancel on so many other people as well.
Stayed 3 nights in Jul 2022

2/10 Terrible

Susannah

Stayed 4 nights in Jul 2022

10/10 Excellent

Victor, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel. Excellent service from everyone you encountered, from the bellman to the maintenance staff to the front desk. Room was super comfortable and exceptionally clean. I don’t know when but the property clearly has been renovated recently and it shows. Neighborhood was great with restaurants and bars. Great place to stay!
Stayed 2 nights in Jul 2022

4/10 Poor

Ashley

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The a/c in the room was leaking and they said it was just condinsation but it soaked the whole floor on that side of the bed. They also had the rooftop terrace closed and that was one of the main reasons we booked that hotel. On the plus they did give us unlimited water and held our bags after check out until our flight.
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was not clean or comfortable. The drapes were musty. The air conditioning barely worked. The room had two beds but there was no where to walk. The were no amenities and it was not an inexpensive place!
Stayed 3 nights in Jul 2022

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location was very convenient. Air conditioning was not sufficient for summer temperatures. Staff was very accommodating, but couldn't do anything about cooling. No in room refrigerator or coffee maker. 10th floor lounge was closed.
Stayed 2 nights in Jul 2022

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff
Stayed 2 nights in Jun 2022

2/10 Terrible

Brooke

Stayed 1 night in Jul 2022

10/10 Excellent

Kayli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, caring staff with excellent service
Stayed 5 nights in Jun 2022

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Claire

Stayed 4 nights in Jun 2022

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent option for staying in this neighborhood. Clean, comfortable and friendly and helpful staff. Only negative was street noise (but the front desk gives out free earplugs) and I didn't like that the layout of the hotel lobby is such that anyone can walk in and go up the elevators without being noticed by the front desk (no lobby security). But I would def still stay here again if I need to be in the neighborhood.
Stayed 2 nights in Jun 2022

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Jun 2022

6/10 Okay

Jan

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Was disappointed for the price we paid. Bed was not comfortable, no coffee in room or lobby, room and bathroom very small. Room seemed tired. Staff was very friendly though. And location was quiet and safe.
Stayed 1 night in Jun 2022

4/10 Poor

Ji

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Unlike their photos, this hotel was dirty, small, and old. When we got there they told us that they don’t provide daily cleaning- not sure why, so we didn’t have fresh towels or any cleaning done for the entirety of our 4 day stay. We also only got one tiny bottle of shampoo, conditioner, and body wash. When we asked for more the staff acted like we asked for something crazy. The room had issues with the electrical and our hairdryer did not work. The shower is tiny and gross and every time you shower your whole body touches the shower curtain. The air conditioning barely blows cold air and basically does not work. I do not recommend this nasty old small hotel.
Stayed 3 nights in Jun 2022

10/10 Excellent

Diana

Liked: Staff & service, amenities, property conditions & facilities
The staff was without exception helpful and friendly. I also liked that housekeeping was limited.
Stayed 3 nights in Jun 2022

4/10 Poor

Victoria

Disliked: Property conditions & facilities, room comfort

Disappointing, not 4* standard

Good central location. Hotel in general was shabby though, wallpaper damaged and peeling off. The reception area is maintained but rooms need some care. The bathroom porcelain was stratched and damaged. Very uncomfortable bed and extremely loud air conditioning. Disappointing that there's no fridge in the room and bottled water from reception is warm. Staff at reception were helpful but I do not believe this deserves 4 star rating
Stayed 3 nights in Jun 2022

6/10 Okay

Tomas

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
The best thing about the Gramercy is the staff, who were more than willing to help us during our stay. The location on East 24 St. and 3rd is also convenient, but it can be noisy in the early hours when the bars empty. When it comes to the room, a chair would be handy, especially if you wish to sit down and write/work, rather than lying on the bed all the time. Moreover, what seemed to be a door to a cupboard for a minibar/fridge was basically just an empty space - having a small fridge in the room would be handy to keep drinks chilled. In addition, a kettle would be handy - if the Gramercy can supply an iron, ironing board and a hairdryer (which it did in our room), then a kettle and small fridge would also help. Cleanliness was a slight issue - the bedding is basic; aircon looked word and dirty; towels smelled of bleach; windows could do with a clean, etc. However, hotels in New York are seldom spotless. Though the image of the reception area in the Expedia listing is authentic, the rooms should match those images they hint at. Failure to do this is just disappointing for guests. Once the quality of the rooms is the same as the level of staff service, then the Gramercy can be a great place to stay at - the owners just have to invest, which I fear they won't!
Stayed 5 nights in Jun 2022

10/10 Excellent

Jorge

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. Not a single issue from check-in to check out, and they were super accommodating to take care of our luggage after we checked out for no extra cost while we made time to go to the airport.
Stayed 4 nights in Jun 2022

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our experience. Small but perfect.
Stayed 7 nights in Jun 2022

10/10 Excellent

Kimberly N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Diana, San Diego

Traveled with partner
Liked: Cleanliness, staff & service
The 1st room we were given was way smaller than the pictures it only had a side table on one side and on the other it was missing the room was so tinny. The AC seemed to have problems because it would get cold really quick. We left the AC on wen we headed out to site see and when we were back it was frozen. The employees were very nice and moved us to another room which was a more decent size. I would just not recommend getting the smallest room because its really small.
Stayed 3 nights in May 2022

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Staff was amazing and very helpful!
Stayed 3 nights in May 2022