6/10 Okay
suzanne
Traveled with family
Oct 9, 2025
Liked: Property conditions & facilities
Beautiful boutique hotel, excellent location! However, huge lack of communication and staffing put a damper on most of the stay.
We arrived early, they stored our bags and promised to text me when room was ready. We never heard from them for hours, so finally went back after check in time and they said oh yes it’s been ready…. No excuse for not following up with the text.
Then I asked for a refresh of the room and towels….and left the service tag on the door. Had to follow up to request towels and to remove trash at least 3 times. This type of communication failure happened frequently. Excuses mainly included, “sorry, the person on that shift forgot to follow through!” I think they are trying to run the hotel on a limited staff maybe. The hotel smelled like a cigar bar from long ago….which to me, added a bit to its NYC charm. But, if that smell bothers you, you might want to beware. I would stay here again, but, would hope the staffing, housekeeping, etc other issues would improve.
suzanne
Stayed 3 nights in Oct 2025
























