The front desk staff, when present, were very kind and helpful. I asked to not be on the first floor due to safety concerns, which was not acknowledged. There were coffee and snacks available daily. The area surrounding the hotel is very busy and loud, which we were aware of, but the hotel walls were so thin you could hear everything both inside and outside. We got almost no sleep because of this. The bed was uncomfortable, the shower was in poor condition, and out toilet had no lid to it, which made the bathroom feel gross. Our friends who were also staying in the hotel had a completely different set up (a tub, a toilet with a lid) on the second floor, so I am unclear as to why the rooms vary so drastically.