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The Westin New York at Times Square

4.5 star property

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Photo gallery for The Westin New York at Times Square

Bar (on property)
Exterior
Bar (on property)
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Free WiFi
$370
includes taxes & fees
Oct 19 - Oct 20

Explore the area

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270 W 43rd Street, New York, NY, 10036
  • Place, Times Square
    ‪3 min walk‬
  • Place, Broadway
    ‪3 min walk‬
  • Place, Madison Square Garden
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

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Exterior

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  • Free WiFi
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  • Air conditioning
3.7 out of 5, Good, 4,840 reviews
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About this property

The Westin New York at Times Square

4.5-star hotel in Manhattan
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, 24-hour room service, and a business center are onsite. Housekeeping is available on request.
The Westin New York at Times Square offers 873 accommodations with iPod docking stations and safes. Televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4.5-star property offers access to a business center and 27 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 27756 square feet (2579 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a library, and gift shops/newsstands. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

The Westin New York at Times Square is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Foundry Bar - This bar specializes in American cuisine and serves dinner only.
Foundry Kitchen - This buffet restaurant specializes in American cuisine and serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 16.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 65 per day)
  • Valet parking on site (USD 95 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 29 to 36 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Foundry Bar
  • Foundry Kitchen

Things to do

  • 24-hour gym
  • Library
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27 meeting rooms
  • 27,756 square feet of conference space
  • Business center
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 45 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • Destination fee: USD 45.90 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 29 to 36 per person
  • Fee for in-room wireless internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 65 per day
  • Valet parking fee: USD 95 per day
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

New York Times Square Westin
Westin Hotel New York Times Square
Westin New York Times Square
Westin New York Times Square Hotel
Westin Hotel New York
Westin Times Square
The Westin New York At Times Square Hotel New York City
Westin New York City
New York City Westin
Westin Hotel
The Westin New York At Times Square Hotel City
Westin New York at Times Square
The Westin New York at Times Square Hotel
The Westin New York at Times Square New York
The Westin New York at Times Square Hotel New York

The Westin New York at Times Square Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3086 out of 4843 reviews
Rating 8 - Good. 1029 out of 4843 reviews
Rating 6 - Okay. 411 out of 4843 reviews
Rating 4 - Poor. 163 out of 4843 reviews
Rating 2 - Terrible. 154 out of 4843 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

k.r.vijay

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Toilet flush was sounding loud, kids got scared. Staff was harsh to speak to, not friendly Room size was too small Overall did not like the hotel for the money I have paid
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff is not so friendly and helpful
Stayed 3 nights in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The rooms were clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Karissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed the scenic views from my room
Stayed 2 nights in Jun 2025

10/10 Excellent

Giancarla E Andre

Stayed 1 night in Jun 2025

6/10 Okay

Michelle

Traveled with family
We as a family with two young kids and we stayed 5 nights recently, we enjoyed the location of this hotel, walkable to Time Square and subway stations, movie theatre, Target and Starbucks are right right next door. The cleaning crew is very friendly and helpful. However here are the not-so-impressed points: the lower floors with queen beds are ideal for families but the room condition shows age (night stand power plus don't work so they added two extension cords, clock display is broken, bathroom sink grouts are black and can't be cleaned, standing mirror's back cardboard is broken...), no pool, lobby level restaurant opens only for breakfast and dinner, no lunch. This hotel might be better for adults that stay at higher floors (only double beds available), but I won't say this hotel is good for families with kids. Overall just okay experience.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mike

Traveled with group, Traveled with family
Liked: Amenities
Convenient centralized location
Stayed 4 nights in Jun 2025

10/10 Excellent

stacey

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The check in was long. There’s not enough at the desk. The location is perfect! Rooms were clean and comfortable! I was surprised with no refrigerator. The bar/restaurant was fun and crowded every night! The staff was great! I would return
Stayed 5 nights in Jun 2025

6/10 Okay

andrea

Traveled with family
Liked: Cleanliness, staff & service
Things need updating. I stayed here about 7 years ago & it was a much nicer stay. The a/c wasn’t adequate, the temp was nowhere close to the thermostat setting, someone was sent, but the front desk just stated that all the rooms were hot. The desk chair is scraped up, the fridge has been removed, and the shower didn’t drain well. The beds were wonderful and the location is everything!
Stayed 2 nights in Jun 2025

6/10 Okay

Kimberly

Traveled with family
Disliked: Property conditions & facilities
The hotel was a good location if you want to be right where everyone is. The lobby is nice but the room was older, super small uncomfortable bed's and smelled musty every time you entered it. The room wasn’t cleaned very well before we arrived. We found numerous items from the people that stayed there before us. When I called the service dept to ask them to come take something out of the unworking fridge that had been left in it from people before us, the lady got irritated that we opened it. Who doesn’t look to see if there is a mini fridge in their room. It’s kinda expected especiallly in a hotel like this. They did give me a small credit upon checking out. I guess I just expected more with the room from a hotel location like this.
Stayed 5 nights in Jun 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th time staying here, convenient & clean
Stayed 4 nights in May 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Everything cost more

The condition of the hotel overall was good and located conveniently to Times Square. The biggest issue was that if you wanted internet, it was an extra $16 a day. what hotel now days doesn't include internet! They also charge you $20 a day to use the mini fridge in your room. For these reasons I won't be staying there again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 3 nights in Apr 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with friendly staff and a great location. Easy walking distance to shopping and restaurants!
Stayed 4 nights in Jun 2025

8/10 Good

GEORGE

Stayed 3 nights in Jun 2025

10/10 Excellent

JANE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best spot!!! My wife and I loved it here. Everything was perfect and the staff are so welcoming and supportive. If I come back to NY, we will definitely stay here again!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

clifton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love that place
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, people and amenities. Will definitely book again.
Stayed 4 nights in Jun 2025

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Times Square is fun. Farmers Market just outside hotel was nice suprise.
Stayed 4 nights in Jun 2025

4/10 Poor

Joseph

Traveled with family
Liked: Cleanliness
Front desk staff were unfriendly and not at all welcoming on arrival or departure. Front door staff and room service staff were excellent though
Stayed 3 nights in Jun 2025

6/10 Okay

Silvia

Traveled with family
Disliked: Amenities
The room felt humid and it smelled. The fact that the room had no refrigerator is inconvenient. We had to go to 7 Eleven across the street multiple times bc our drinks would get hot and we couldn’t store leftovers. How is this not a default in every room? We paid a lot for our stay, very disappointing.
Stayed 3 nights in Jun 2025