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Virgin Hotels New York City

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Virgin Hotels New York City

Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Terrace/patio
Restaurant
Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
1227 Broadway, New York, NY, 10001
  • 5th Avenue
    ‪3 min walk‬
  • Macy's
    ‪5 min walk‬
  • Madison Square Park
    ‪6 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪31 min drive‬

Room options

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • 630 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace

Penthouse, Multiple Beds (Penthouse King Suite)

  • 1678 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

  • 580 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds (Richard's Flat King Suite)

City view

Suite, Multiple Beds (Richard's Flat King Suite)

  • 2799 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

  • 270 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Sky Chamber King Empire View)

City view

Room, 1 King Bed, View (Sky Chamber King Empire View)

  • 283 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

  • 477 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • 480 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

  • 555 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

  • 393 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

  • 335 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Tempo by Hilton New York Times Square

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (3607)
The price is $208
per night
$277 total
includes taxes & fees
Feb 5 - Feb 6
Tempo by Hilton New York Times Square

About this property

Virgin Hotels New York City

5-star hotel in Manhattan
This smoke-free hotel features 2 restaurants, a full-service spa, and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Exhale Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Virgin Hotels New York City features a 24-hour fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a business center, 8 meeting rooms, and coworking spaces. This luxury hotel also offers spa services, concierge services, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Virgin Hotels New York City is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Everdene - Onsite fine-dining restaurant.
24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Everdene

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 38.11 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1497 out of 2236 reviews" "
Rating 8 - Good. 378 out of 2236 reviews" "
Rating 6 - Okay. 173 out of 2236 reviews" "
Rating 4 - Poor. 107 out of 2236 reviews" "
Rating 2 - Terrible. 81 out of 2236 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

M R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Luxury Experience with a View!
Virgin Hotels NYC - One of the best experiences that Manhattan has to offer! My wife and I stayed here for four nights, and we were checked into our ADA King Chamber Room with a City View! The first check in Host wasn't so welcoming. Didn't catch his name, so it maybe wasn't the best start... (Different staff may have carried habits from other hotel chains I felt). When we reached the room, the view was lovely! However, as my wife is a Wheelchair user, the view was a little obstructed for her. We were staying celebrating two special occasions, and when we mentioned this to Darnell, he was quick to see what he could do for us and arranged the most special stay for us. Darnell, Jestin & Dee Dee were very attentive to our needs, and Darnell, quick to realise the issues my wife experienced manoeuvring the room, was quick to rectify this with Jestin. We were then Re-Booked into a Suite for our remaining two days, which was fully ADA and included breathtaking views of the Empire State Building. The room even included its own Private Balcony! (Room 2205) This was the most memorable stay we have ever had, and it was all down to the exceptional service given by Darnell and the team. We can not thank him and Jestin enough! Lots of local knowledge if you're looking for a speakeasy/places to eat! Late check out wasn't a problem, and neither was an early check-in after a long flight. We can't wait to return for our 10th Wedding Anniversary with you!
Stayed 4 nights in Oct 2024

10/10 Excellent

debra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Will use this hotel every time we come to NY
Stayed 2 nights in Oct 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Oded

Stayed 4 nights in Oct 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Dienna

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stay whenever I come here.
Stayed 1 night in Aug 2024

8/10 Good

Rachquel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Virgin hotel was nice and the view from the assigned room was to die for! The grounds were nice and the location was centered to find and get on downtown & uptown subways. The only con is the front desk not being able to provide any water bottles. Also, the restaurant on site was on the expensive side. The staff were very nice and accommodating. I enjoyed my NY, trip and recommend this hotel, just make sure to bring your beverages for thirst!
Stayed 4 nights in Oct 2024

6/10 Okay

Claire hayoung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely disappointing, for the price. It felt like an upscale hipster hostel. The entrance of the room is at the exit of the shower. So where you take off your shoes is where you step out, from the shower. From a sanitary point of view, terrible design in this area. There is one tiny drawer to put your clothes. Super skinny, you can fit a sweater, that’s it. Not enough hangers. The towels are thin, hence the feel of a “hostel.” No slippers. Even the bedsheets are not of quality. It felt like a Fairfield inn. The restaurant on the first floor is very mediocre. Inconsistent cocktail qualities. Whomever work there, seem like they hate their jobs. I wanted to get a refund, and move to a new hotel. Their 72hrs con elation policy did not allow that. I understand that, I was just disappointed we had to stay in this room. We talked to another person in the elevator. They were very disappointed too. If the room was $300/night, I would be ok. But for $800/night, I expected better rooms.
Stayed 4 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend stay
Fun hotel. Nice rooms, nice lounges and location. Loved it!
Stayed 1 night in Oct 2024

10/10 Excellent

Katelyn

Stayed 2 nights in Oct 2024

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Check in was smooth. Everything in the room was perfect except there weren’t any trash bags in the trash cans. The bed and pillows were so soft!!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virgin was amazing for my anniversary. It was so great, we’ve enquired about using the space for a wedding.
Stayed 1 night in Sep 2024

8/10 Good

Amit

Stayed 1 night in Oct 2024

10/10 Excellent

Melissa

Stayed 1 night in Sep 2024

10/10 Excellent

Neveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

2/10 Terrible

Blair

Stayed 3 nights in Aug 2024

8/10 Good

Trevor, Hercules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Kure

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service personnel’s are not as friendly as the previous staff few months ago during our last trip. Great place to stay and good breakfast, room could be a bit more cleaner. We found other guest hair and items left in our room. The snack area on top of fridge was dusty, fridge was dirty with all the condiments inside. Very disappointing after speaking very highly of the virgin hotels.
Stayed 2 nights in Oct 2024

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! And the room, although small (which is expected for NYC), was very well designed and plenty for my 2 day stay. Would be back soon!
Stayed 1 night in Oct 2024

4/10 Poor

Matt

Stayed 5 nights in Oct 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend and stay here again and again
Stayed 2 nights in Oct 2024