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Virgin Hotels New York City

5.0 star property

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Photo gallery for Virgin Hotels New York City

Suite, Multiple Beds (Richard's Flat King Suite) | Minibar, in-room safe, desk, laptop workspace
City view
Restaurant
Suite, Multiple Beds (Richard's Flat King Suite) | Minibar, in-room safe, desk, laptop workspace
Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
1227 Broadway, New York, NY, 10001
  • Empire State Building
    ‪6 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • 630 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace

Penthouse, Multiple Beds (Penthouse King Suite)

  • 1678 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

  • 580 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds (Richard's Flat King Suite)

Suite, Multiple Beds (Richard's Flat King Suite) | Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Richard's Flat King Suite)

  • 2799 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

  • 270 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Sky Chamber King Empire View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Sky Chamber King Empire View)

  • 283 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

  • 477 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • 480 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

  • 555 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

  • 393 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

  • 335 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Virgin Hotels New York City

5-star hotel in Manhattan
This smoke-free hotel features 2 restaurants, a full-service spa, and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Virgin Hotels New York City features a 24-hour fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a business center, 8 meeting rooms, and coworking spaces. This luxury hotel also offers concierge services, dry cleaning/laundry services, and 24-hour room service. Onsite parking is available (surcharge).

Virgin Hotels New York City is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Everdene - Onsite fine-dining restaurant.
24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Everdene

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 38.11 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from May 22 to September 22
Pool access available from 8:00 AM to 8:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1685 out of 2480 reviews
Rating 8 - Good. 405 out of 2480 reviews
Rating 6 - Okay. 190 out of 2480 reviews
Rating 4 - Poor. 112 out of 2480 reviews
Rating 2 - Terrible. 88 out of 2480 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MICHELLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I, booked a last minute stay at the Virgin hotel NYC. Upon arrival we were warmly greeted by Denzel at the front desk. He told us about the hotel amenities and even gave us a few perks with our reservation since the rooftop bar we were looking forward to was closed for a private event. Denzel made the check-in process seamless. He was so personalable and had excellent coustomer service. Denzel is truly an asset to the Virgin hotel in New York. The hotel was so swanky, in a prime location and had a beautiful view of the empire state building. Our room was so comfortable, clean and had a amazing view of the city. We will definitely stay here again the next time we are in NYC. 10 out of 10!
Stayed 1 night in Feb 2025

10/10 Excellent

Iris

Stayed 1 night in Jan 2025

10/10 Excellent

Jake

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Ashley

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute exceptional hotel and staff! This is my third time staying here and is now the only hotel I will stay at when I’m in NYC. I never thought a hotel could actually feel like a home away from home, but this one does. From cleanliness to amenities, they provide it all. The staff has set the bar HIGH. I travel a lot and they stand out among the rest. Their level of service feels truly genuine. They took care of all my needs! Huge shout out to Jestin, Denzel, and Amber! THANK YOU.
Stayed 5 nights in Jan 2025

10/10 Excellent

Hifsah

Stayed 3 nights in Jan 2025

6/10 Okay

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

bernardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are nice staff is great location is good
Stayed 3 nights in Jan 2025

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff but our room didn’t have the empire view which is what I paid extra for and the thermostat in the room I felt didn’t work well being it was an extremely cold NY winter night I had the heat all the way up to 80 degrees and the thermostat only read 70 degrees seem to be broken and a cold night. But other than those two issues it was ok.
Stayed 1 night in Feb 2025

8/10 Good

Niaje

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic stay!! Great staff, clean, beautiful room, perfect location. I have nothing but positives to say!! We will be return customers over and over. Loved it!!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Raymundo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice with great views and for a reasonable price. Will definitely stay there again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Vionist

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to this hotel often and we always have a good time. Staff is friendly hotel is clean and very modern.
Stayed 1 night in Jan 2025

10/10 Excellent

Dawn

Stayed 3 nights in Jan 2025

10/10 Excellent

Fermin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thanks
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a amazing definitely stay there again
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and restaurant and bar
Stayed 1 night in Dec 2024

10/10 Excellent

Tavon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and clean
Stayed 2 nights in Jan 2025

8/10 Good

Laurie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely, the restaurants and the property were great. The elevators are unfortunately quite inefficient. It was a frustrating experience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Anniek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Illya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the empire state building
Stayed 3 nights in Aug 2024