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Virgin Hotels New York City

5.0 star property

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Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Restaurant
55-inch Smart TV with digital channels, TV, Netflix

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
1227 Broadway, New York, NY, 10001
  • Empire State Building
    ‪6 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪31 min drive‬

Room options

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • 630 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace

Penthouse, Multiple Beds (Penthouse King Suite)

  • 1678 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

  • 580 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds (Richard's Flat King Suite)

Suite, Multiple Beds (Richard's Flat King Suite) | Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Richard's Flat King Suite)

  • 2799 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

  • 270 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Sky Chamber King Empire View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Sky Chamber King Empire View)

  • 283 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

  • 477 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • 480 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

  • 555 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

  • 393 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

  • 335 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Virgin Hotels New York City

5-star hotel in Manhattan
This smoke-free hotel features 2 restaurants, a full-service spa, and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Virgin Hotels New York City features a 24-hour fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a business center, 8 meeting rooms, and coworking spaces. This luxury hotel also offers concierge services, dry cleaning/laundry services, and 24-hour room service. Onsite parking is available (surcharge).

Virgin Hotels New York City is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Everdene - Onsite fine-dining restaurant.
24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Everdene

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 38.11 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1643 out of 2424 reviews
Rating 8 - Good. 398 out of 2424 reviews
Rating 6 - Okay. 186 out of 2424 reviews
Rating 4 - Poor. 112 out of 2424 reviews
Rating 2 - Terrible. 85 out of 2424 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, classy, with a cool view.
Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Gloria

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and great view!
Stayed 3 nights in Jan 2025

8/10 Good

Lucy

We had an enjoyable stay at this hotel. The Empire State Building View was fantastic from our room which we loved waking up to! We also liked the fact the dressing area and bedroom are separate it made the room feel spacious for NYC standards. The downside to this hotel would be the confusing lifts as well as finding several hairs/ general dirt in our room when we arrived. Overall we enjoyed the stay for the location and comfy bed, however we would say this is a 3 star hotel at best.
Stayed 6 nights in Dec 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute room, great view. I was told I could see the nye ball drop from this room but that wasn’t true. Even tho that was a bummer, it was a walkable distance to Times Square. A delicious pizza shop across st and a parking garage about 2-3 minutes up the street that is less than the hotels valet. I loved the esthetic. Pricey but worth it for an occasion
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Had a very nice stay, very clean and new room with a great view, and a lot of options in the room for extra charges
Stayed 1 night in Dec 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Cintia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views and Modern Rooms in a perfect location
The hotel offers amazing views of the city and the Empire State Building, which was a highlight of my stay. The location was perfect, and close to everything. The room was new and modern, with a thoughtful design—no carpets, a good division between the room and bathroom, and a comfortable sitting space. However, I wish the beds had been queen-sized instead of doubles for added comfort. Also, the cleaning service left something to be desired. While towels were replaced, essentials like coffee and tissue paper were not refilled, which was disappointing. Overall, it’s a stylish and comfortable option in NYC in an amazing location
Stayed 3 nights in Jan 2025

10/10 Excellent

Michelle

Stayed 2 nights in Jan 2025

10/10 Excellent

Kiana

Stayed 2 nights in Dec 2024

8/10 Good

Louisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small space so good for a solo trip.
Stayed 1 night in Jan 2025

6/10 Okay

Khaleeq

Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really concerned after booking because of some of the reviews. I am glad I stayed. I was in the 24th floor, my view was amazing, room was clean, hot water was working perfectly fine, waited in the lobby for my car and was not freezing, it is a bit small but so are others I’ve been to. Elevators worked, ordered room service, food was good. The staff I encountered were very helpful. Overall we had a great experience. I used their Vallet Parking and additional to their $75 per night rate they do charge an extra $14 per night for a parking tax.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in area
Honestly best hotel in area! Very nice and staff is accommodating and kind
Stayed 1 night in Dec 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

6/10 Okay

Dania

Stayed 5 nights in Jan 2025

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, property conditions & facilities
Good area in Korea town
Stayed 2 nights in Jan 2025

10/10 Excellent

Josephine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE LOVE LOVE
Stayed 1 night in Jan 2025

8/10 Good

Francesca

Liked: Staff & service, amenities, property conditions & facilities
I felt the room I was given was not very clean. I found things on the floor that should have been cleaned up. Fingerprints on surfaces showed me it was not wiped down. The robe had trash in the pockets indicating it had not been washed. I notified the front desk after night 1 and they did replace my linens as requested but they did not remove the robe. Just gave me a new one. I do like this hotel. Great location. Great amenities. Great view. Great breakfast. Just disappointed in the cleanliness of my room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two big thumbs up!
This is an amazing hotel. It is centrally located to where you can walk to the West Village, Financial District or Central park with ease. The upstairs bar are the best views with a nightly DJ. This hotel is so close to Penn you can grab the uber shuttle to and from the airport for $18. We will be staying again!
Stayed 3 nights in Jan 2025

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is very clean and in a great location, the lift are very quick which is great having stayed in NYC several times . However the customer services from 2/3 key members of staff was nothing short the rude and abrupt made the stay quite uncomfortable and unpleasant at times sadly
Stayed 5 nights in Dec 2024

6/10 Okay

Jordan

Traveled with group
Disliked: Staff & service, property conditions & facilities
I had higher expectations for the Virgin hotel, the rooms were bang average definitely needed a lick of paint. Think I would have gotten better service and quality from a cheaper hotel! Staff were good when checking in but couldn’t have cared less when checking out. Didn’t ask if the stay was good, just took the cards and said bye. Also, minor note but when I have stayed for a birthday hotels in the past have noticed this and popped a birthday message or something in the room. None of this at Virgin. The housekeeping was awful, we kept the room tidy but they moved loads of our stuff and didn’t properly clean the room which was very noticeable. Save your money and find somewhere cheaper!!
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel. I ended up extending my stay another night because I didn’t want to leave. The day pass for the spa is worth every penny. You won’t regret it!
Stayed 1 night in Jan 2025