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WestHouse New York

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for WestHouse New York

Deluxe Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes
Property entrance
Terrace/patio
Exterior
Lounge

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Gym
  • 24/7 front desk

Explore the area

Map
201 West 55th Street, New York, NY, 10019
  • Carnegie Hall
    2 min walk
  • Broadway
    2 min walk
  • Central Park
    6 min walk
  • New York, NY (LGA-LaGuardia)
    38 min drive

Room options

View all photos for Luxury Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Room, 1 King Bed

  • 295 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • 295 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Room, 1 Queen Bed

  • 247 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King

Premium bedding, in-room safe, desk, blackout drapes

Deluxe King

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom

  • 559 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 Queen Bed, Accessible

Luxury Room, 1 Queen Bed, Accessible | Premium bedding, in-room safe, desk, blackout drapes

Luxury Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

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About this property

WestHouse New York

5-star hotel in Manhattan
A 24-hour health club, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Buffet breakfast is free. Additionally, a rooftop terrace, a 24-hour business center, and a coffee shop/cafe are onsite.
WestHouse New York offers 172 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 46-inch LCD televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning.

Business amenities at this 5-star property consist of a 24-hour business center, a meeting room, and limo/town car service. This Art Deco hotel also offers a 24-hour health club, a rooftop terrace, and a library. Parking is available onsite for a surcharge.

WestHouse New York is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
The Terrace Lounge - This buffet restaurant serves breakfast only.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Chinese (Mandarin), English, Filipino, German, Hindi, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (USD 45 per night)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Terrace Lounge

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Library

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 55 per person, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room safe
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 45 per night
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

WestHouse
WestHouse Hotel
WestHouse Hotel New York
WestHouse New York
WestHouse New York Hotel
WestHouse New York Hotel
WestHouse New York New York
WestHouse New York Hotel New York

WestHouse New York Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Barbara, Toronto

Liked: Cleanliness
Stayed 5 nights in Sep 2024

4/10 Poor

Serguei

Stayed 4 nights in Aug 2024

8/10 Good

Maria

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

jonathan

Stayed 4 nights in Aug 2024

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at The Westhouse. The hotel is very well located. Close to Times Sq and Columbus Circle and a subway station literally a few steps from the door. The food in the Terrace is excellent. A good choice and well cooked and presented. Rooms are clean and comfortable and have been well maintained. What’s not to like ? All staff are very kind and helpful . My next stay is already booked This hotel is one of NYs best kept secrets .
Stayed 5 nights in Aug 2024

8/10 Good

Maziar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the staff were even better. Overall we enjoyed our stay and nothing wrong with the hotel. It’s in a great location. Close to all attractions. Subway stop right outside the hotel. The included breakfast and light fare dinner is fantastic although you pay dearly for it in the fees. My only issue was the room size. Quite small even for NYC. I’ve been to NYC at least a dozen times and this was by far the smallest room I’ve had. It is a small hotel but it is connected to Park central hotel which is much bigger with more amenities you can use. Overall it was a nice hotel but not worth the money. I would rate it 4.5 star at best. If this is a 5 star hotel then Ritz Carlton should be 6 star.
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Fun
Stayed 3 nights in Aug 2024

8/10 Good

Ginnie

Business traveler
Liked: Cleanliness, staff & service
The staff were fantastic but this is not a 5 star property. At best, due to the old features (entry sign, doors with paint peeling, room with paint peeling, fixtures with residue) it’s a 3.5 star. The breakfast was worse than what you’d get at Hilton. Definitely better options in midtown for the similar price point. Don’t believe the high ratings and 5 star status. If you travel and usually enjoy nicer hotels, this won’t be a good fit.
Stayed 3 nights in Aug 2024

8/10 Good

Nikkina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Bostjan, Novi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a scam. It is actually a Central park hotel that has a lobby and everything. This is a spin-off on the south side, with side entrance. Our room was old and NOT renovated as advertised! Beds are Full, not Queen - this is why we picked this hotel! For the same rate I would get the room on top of Times Square in premium brand hotel! The only good thing was staff and breakfast; employees. Management and who ever is in charge is a crook!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place that we find happiness
Stayed 4 nights in Aug 2024

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was excellent. They answer all my questions and were very professional
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

christopher

Business traveler
Disliked: Cleanliness, property conditions & facilities
Filthy shower
Hotel was an ok value, but I am giving a terrible rating due to the hair, eyelash, and mold in the shower.
Mold in shower
Eyelash
Hair in shower
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay but very dubious operating practices
The hotel itself is fine, nothing special. Central location is probably the most redeeming feature. Very dubious and deceiving operating practice however. They will add a hefty smoking charge to your final bill. No one told me about this on check out. I only found out days later when a charge appeared on my credit card statement. I am a non-smoker. I did not smoke. Apparently I still triggered some mysterious smoke alarm during my stay. I contested this and after several calls and emails, they finally reversed the charges. Clearly a load of BS. Never coming back here. Pretty predatory, conniving and frankly shameless behaviour, probably to squeeze money out of unwary guests after they have left.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Efrain

Stayed 3 nights in Aug 2024

10/10 Excellent

Francois

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice service ... people smiling all the time and very helpful... very slow elevator
Stayed 2 nights in Aug 2024

10/10 Excellent

Heaven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful! The staff went above and beyond to ensure that we had a comfortable stay and we really enjoyed the daily happy hour. The breakfast was also very good and the long hours were great.
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Stayed 2 nights in Jul 2024

10/10 Excellent

Joe, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Viviana, Bronx

Stayed 5 nights in Jul 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. <3
I was there with my daughter for 3.5 days and our stay was amazing! Everything was handled well. When we asked for something it was delivered. Complimentary bottled water and the included breakfast/later day meal was amazing. Clean and safe. Subway stop is just outside of the hotel and Central Park is just a few blocks away. I am so glad we chose this hotel and would definitely recommend to anyone traveling to NYC.
Stayed 4 nights in Mar 2024

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely amazing! The complimentary breakfast and happy hour was delicious. The staff was very attentive and friendly. The location was perfect walking distance from Times Square with so many options to choose from to eat drink and have a good time. I will definitely return to this hotel the next time I travel to Manhattan!
Stayed 2 nights in Jul 2024

8/10 Good

Alison, Kleinburg

Stayed 3 nights in Jul 2024