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Best Western Plus Apollo Hotel Newcastle

4.5 star property

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Photo gallery for Best Western Plus Apollo Hotel Newcastle

Lobby
Outdoor pool, pool umbrellas
Lobby
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • 24/7 front desk
$104
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
290 Pacific Hwy, Charlestown, NSW, 2290
  • Westfield Kotara
    ‪2 min drive‬
  • Blackbutt Reserve
    ‪3 min drive‬
  • John Hunter Hospital
    ‪6 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪30 min drive‬

Room options

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Full Kitchen)

Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Full Kitchen) | Premium bedding, minibar, in-room safe, desk

Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 775 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(105 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(29 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking, Balcony

9.8 out of 10
Exceptional
(7 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

Superior Room

  • Sleeps 3

Honeymoon Suite

  • Sleeps 3

Deluxe Queen Room

  • Sleeps 3

Executive King Room

  • Sleeps 2

King Spa Suite

  • Sleeps 2

Family Room

  • Sleeps 4

Standard King Room with Balcony-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Jetted Tub, Balcony, Panoramic View, Wi-Fi, In House Movies

  • Sleeps 2

King Or Twin Room

  • Sleeps 2

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About this property

Best Western Plus Apollo Hotel Newcastle

4.5-star hotel in Charlestown
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Best Western Plus Apollo Hotel Newcastle offers 95 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Plus Apollo Hotel Newcastle features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4.5-star property offers access to a 24-hour business center and 4 meeting rooms. Event facilities measuring 1076 square feet (100 square meters) include a conference center. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Best Western Plus Apollo Hotel Newcastle is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
Babbingtons Bar and Grill - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (AUD 10 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 8 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Babbingtons Bar and Grill

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Conference center (1,076 square feet of space)

Outdoors

  • Garden
  • In a regional park
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave on request
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 35 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 300.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 8 to 25 per person
  • Self parking fee: AUD 10.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 35 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including weddings) are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property hosts weddings on the weekends. Guests should expect a high level of noise until 11 PM.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Apollo International Hotel
Best Western Plus Apollo International Charlestown
Best Western Plus Apollo International Hotel
Best Western Plus Apollo International Hotel Charlestown
Best Plus Apollo Newcastle
Best Western Plus Apollo International Hotel
Best Western Plus Apollo Hotel Newcastle Hotel
Best Western Plus Apollo Hotel Newcastle Charlestown
Best Western Plus Apollo Hotel Newcastle Hotel Charlestown

Best Western Plus Apollo Hotel Newcastle Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1004 reviews
Rating 8 - Good. 276 out of 1004 reviews
Rating 6 - Okay. 57 out of 1004 reviews
Rating 4 - Poor. 16 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a great place to stay. We’ve stayed there a few times and there’s never been a problem.
Stayed 1 night in May 2025

10/10 Excellent

Helen

Stayed 2 nights in May 2025

8/10 Good

dianne

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Stayed 1 night in May 2025

2/10 Terrible

Timothy

Stayed 2 nights in May 2025

10/10 Excellent

jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2025

10/10 Excellent

Alan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BW Apollo is a great place to stay, staff friendly and rooms more than an acceptable standard.
Stayed 1 night in May 2025

2/10 Terrible

Niamh

Stayed 1 night in May 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top shelf
Stayed 7 nights in Apr 2025

4/10 Poor

Amalia Jesica

Stayed 1 night in Apr 2025

6/10 Okay

DY

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel staff is pretty nice and friendly. I had an wonderful experience with their greetings and help. However, the hotel rooms are old and outdated. The room facilities are like the 2000s and it's time to renovate them. Very limited lights are in the room, resulting the down quite dark at night even if all the lights are on.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, quality of attention to detail and service. Amazing place.
Stayed 1 night in Apr 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality hotel experience with excellent and well appointed rooms.
Stayed 1 night in Apr 2025

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Had an enjoyable stay here for two nights with three children. Good location and the food was excellent for room service and at the restaurant.
Stayed 2 nights in Apr 2025

6/10 Okay

Graham

Stayed 2 nights in Mar 2025

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet.
Stayed 1 night in Apr 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Carleene

Liked: Room comfort

A disappointing end to our travels

We have stayed at this Hotel several times and decided to stop for two nights at the end of a trip to Fiji for our Wedding anniversary. We usually stay in the king room with a balcony but decided on a King deluxe room with a nice view of the bush. We booked in and were given the keys to a “cupboard “ on the fourth floor. It was extremely hot and stuffy with no view and a Queen bed. I rang reception and said we would not stay in that room and was told they were booked out. I insisted we would not stay in that room and then the man who booked us in came up with room 220 which was certainly an improvement. Very disappointed and will think twice about staying at our “favourite “ Newcastle hotel again. We have always been treated well in the past but felt disappointed.
Stayed 2 nights in Apr 2025

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facilities offered are basic. No toaster, instant coffee, no plate, plain water is charged for.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kristyl

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel, with spacious rooms great for families, pool facilities, buffet breakfast, room service, free onsite parking, walkable to shops, restaurants, cinemas & a McDonald’s within 1km. We always enjoy our stay here.
Stayed 1 night in Apr 2025

8/10 Good

nancye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms. Comfortable bed
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Staff starting from Reception to House keeping to room service was exceptionally helpful and courteous. Accommodation was very spacious, comfortable and clean.
Stayed 3 nights in Mar 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money on a short term stay
Stayed 1 night in Mar 2025

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities
Just a pity the restaurant is not open for dining in Sunday nights
Stayed 2 nights in Mar 2025