8/10 Good
Richard
Traveled with partner
Jan 10, 2025
Liked: Staff & service, amenities, property conditions & facilities
Despite the hotel being overall better than average, there were several issues that made giving the Cystalbrook Kingsley a lower than 5-star rating. Firstly, the Valet service was not a proper valet service. There was no entrance to drive in to and the business was using the reception check-in staff to be the valet. We had expensive items in our car and felt the need to watch over our vehicle until in the end I had to insist that our vehicles were parked. They also charged $50 a night for this service which was well overpriced when compared to other Crystalbrook hotels we had recently stayed at. Furthermore, they also keep your vehicle keys making it more difficult to access the car if required.
There were also several cleanliness issues with the room. My wife found old blood stains on the corner of the underlay and the shower base was starting to grow some quality Mould.
Our room was on the opposite side to King street directly above a noisy beer garden. This was not the hotels' fault, but something to consider if you are staying at the hotel over the weekend.
You could tell that they had tried hard with the interior decorating of the room, but the layout was less than desirable with a two-seater couch, a table, single sitting chair and purpose built mini-bar all jammed into one corner of the room making it impossible to use all the items at once.
Overall, our stay was OK but a little bit disappointing after seeing the hotel on TV and being quite excited about our stay.
Richard
Stayed 2 nights in Jan 2025