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The Gateway Inn

4.5 star property

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Photo gallery for The Gateway Inn

Front of property
Property entrance
Superior Spa Suite | Living area | 42-inch LCD TV with cable channels, TV, iPod dock
Reception
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
32 Industrial Drive, Mayfield, NSW, 2304
  • University of Newcastle
    ‪5 min drive‬
  • Newcastle Showground
    ‪5 min drive‬
  • Newcastle Beach
    ‪16 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪18 min drive‬

Room options

View all photos for Deluxe King with Spa

Premium bedding, minibar, in-room safe, desk

Deluxe King with Spa

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Spa Suite

Superior Spa Suite | Premium bedding, minibar, in-room safe, desk

Superior Spa Suite

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe King

Premium bedding, minibar, in-room safe, desk

Deluxe King

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe King Accessible

Deluxe King Accessible | Premium bedding, minibar, in-room safe, desk

Deluxe King Accessible

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Apartment

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior King Balcony

Superior King Balcony | Premium bedding, minibar, in-room safe, desk

Superior King Balcony

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

Superior King | Premium bedding, minibar, in-room safe, desk

Superior King

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-bedroom Apartment

42-inch LCD TV with cable channels, TV, iPod dock

Two-bedroom Apartment

  • 807 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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  • Parking included
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4.3 out of 5, Excellent, (1002)
The price is $126
per night
$138 total
includes taxes & fees
Mar 24 - Mar 25
The Executive Inn

About this property

The Gateway Inn

4.5-star hotel in Mayfield
This smoke-free hotel features 4 restaurants, 2 bars/lounges, and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and dry cleaning are onsite.
The Gateway Inn offers 93 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Newcastle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. 2 meeting rooms are available. This luxury hotel also offers a health club, a vending machine, and laundry facilities. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

The Gateway Inn is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
The Gateway Inn has 4 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Italian, Japanese, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 8 to 40 for adults and AUD 8 to 15 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Health club
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 40 for adults, and AUD 8 to 15 for children
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gateway Inn Newcastle
Gateway Newcastle
Newcastle Gateway
Gateway Inn Mayfield
The Gateway Inn Hotel
The Gateway Inn Mayfield
The Gateway Inn Hotel Mayfield

The Gateway Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1001 reviews
Rating 8 - Good. 306 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Micah

Stayed 2 nights in Nov 2024

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the shops, plenty of secured parking and twin shower heads in the room.
Stayed 1 night in Oct 2024

6/10 Okay

TREVOR

Stayed 1 night in Nov 2024

6/10 Okay

Kenneth, delta

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Hallway is not clean. Room was not cleaned in detail. We saw hair in the shower drain and food scrap at the corner of the room. Carpet needs deep cleaning or replaced
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Steve

Stayed 1 night in Oct 2024

10/10 Excellent

HYEONGSEOB

Stayed 2 nights in Oct 2024

2/10 Terrible

sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Linda, Beaconsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Convenient to club
Stayed 2 nights in Oct 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Ticked all the boxes
Stayed 1 night in Oct 2024

8/10 Good

Lara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, comfortable stay.
Stayed 1 night in Aug 2024

4/10 Poor

Emilio

Stayed 1 night in Oct 2024

4/10 Poor

Sam

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival we were greeted and given our cards. Room was spacious, clean and tidy, and modern. The wine bottle in the fridge was opened already with some missing- i rang and said it wasnt us so we wouldnt be charged- no issues there. Next we checked out the bathroom, particularly the double ended bath which was the whole reason i booked this hotel and room. The bath was large and clean with about 6 jets. BUT the tap handle was at the pillow at one end of the bath so rendering it useless, the plug kept popping up and down causing my wifes leg to get pinched- romantic night ruined. The king bed was comfy. TVs both wouldnt cast to mobiles despite trying android and iphones. Heres the kicker- the aircon duct directly above the bed is not well insulated to outside, so when it rains the water falls from the high section of the building directly on the duct causing a sound like hail is on a tin roof- even though it was spitting rain outside. This caused us to be awake most of the night. Upon checkout i politely let the front desk staff know of our concerns and we were told 'thats how its always been' and theres nothing they could do about it. This tells me they are clearly aware of these 2 big issues! Room 1114.
Stayed 1 night in Sep 2024

10/10 Excellent

Rebecca

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, slightly overpriced, but convenient, clean and safe. I lost my hearing aid whilst checking out, staff were amazing and immediately helped locate and return to me. Would happily stay again. No complaints at all.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2024

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service
Was a nice quiet setting. Parking was hard to get close to the hotel, nice clean staff were pleasant.
Stayed 1 night in Aug 2024

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, only problem was the dual shower head one didn't work as it should.
Stayed 1 night in Aug 2024

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean room very friendly and helpful staff was not a fan of the glass wall of the bathroom I like privacy when I’m in the bathroom
Stayed 1 night in Aug 2024

10/10 Excellent

PETER, Lavington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location adjoining club, staff helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Jean-mark

Stayed 1 night in Aug 2024

2/10 Terrible

Promod

Traveled with group, Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We were very upset with how the staff treating to gusts and at that point, I even thought for a moment to ring the police or our lawyer. Three people mentioned that each of them is the Inn manager at three different time; even difficult to make a complaint. Very very rude. The staff asked to leave us if we don’t want to stay at around 9.00pm at night. Very disappointed. It is obvious that the management is not caring/ less caring about customer service. We simply asked for the receipt for credit card payment and the staff refused and strongly verbally harassed us. He asked to read the booking confirmation and the company can not give receipts at all. That is completely illegal in Australia: I have nothing against him personally as he looks like immigrant who has no clue about what he was doing except treating: I felt like he was going to hit me any time with his body language. I am thinking to send group memo to all of our group of companies, partners, clients and members the description of what we experienced and think twice for any business/official/work stays in this place. As we don't want any Australian to face such inconveniences and bullying. However, we informed the company CEO in writing about our inconvenience and unethical customer handling. Waiting to hear This is the first time we experienced such disappointment from hotel industry: No way we recommend to anyone who anticipates peace of mind and quality service (actually, any sort of service) at all.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quality hotel not what I expected on par with all the big hotels. Keep up the great service
Stayed 1 night in Jul 2024