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Mercure Newcastle

4.0 star property

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Photo gallery for Mercure Newcastle

In-room safe, laptop workspace, blackout drapes, iron/ironing board
Exterior
Outdoor pool, sun loungers
Deluxe Suite, 2 Bedrooms (King) | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Pool
  • Bar
  • Parking available

Explore the area

Map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302
  • Newcastle Civic Theater
    ‪10 min walk‬
  • Newcastle Beach
    ‪2 min drive‬
  • John Hunter Hospital
    ‪9 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms (King)

Deluxe Suite, 2 Bedrooms (King) | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Suite, 2 Bedrooms (King)

  • 538 sq ft
  • Sleeps 7
  • 2 Double Beds, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Superior Twin Room, 2 Double Beds

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Twin Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Little National Hotel Newcastle

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
4.8 out of 5, Exceptional, (384)
$186 nightly
The price is $186 total
includes taxes & fees
Little National Hotel Newcastle

About this property

Mercure Newcastle

4-star hotel in Newcastle West
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service, and conference space. Housekeeping is available on request.
Mercure Newcastle offers 131 accommodations with safes and complimentary newspapers. 40-inch Smart televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Newcastle hotel provides complimentary wired Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 5 meeting rooms are available. This Newcastle hotel also offers an outdoor pool, concierge services, and 24-hour room service. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in November 2023.

Mercure Newcastle is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Mercure Newcastle has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Self parking on site (AUD 16 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 28 per person
  • Self parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Mercure Newcastle Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 224 out of 1001 reviews
Rating 8 - Good. 377 out of 1001 reviews
Rating 6 - Okay. 238 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 54 out of 1001 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Barry

Traveled with partner
Disliked: Cleanliness
No chef on for lunch. Dirty plates in the corridor for entire day.
Stayed 1 night in Feb 2025

4/10 Poor

john

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s an old hotel. The outer windows were filthy. And there was a lot of building noise from next door. I had a terrible desert on the night and that convinced me not to buy breakfast. Overall, the pix used to entice me to book were a bit of a lie and deceiving.
Stayed 1 night in Feb 2025

8/10 Good

Ana Chloe, NEWTOWN

Traveled with family and small children
Liked: Staff & service, amenities
The hotel lobby and ground floor in general is very nice and appealing but when we headed up stairs the halls were quite old and just the opposite of the fresh and lovely smelling, modern lobby. We did enjoy the self check in and check out. I thought that was very smart and the machines were very easy to use. The room was not bad at all and the beds were comfy, overall a nice hotel room, just hallways bring the vibe down ( old carpets, old paint just felt yucky). Staff were lovely and our daughter used the pool for a little in the afternoon, good value and with further updates of the hallways and lifts, im sure it will be even better. Room service offered was a great bonus and onsite parking Too! Overall really happy with our stay and the service.
Stayed 1 night in Feb 2025

4/10 Poor

Denise

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Did not know until the day that parking was not guaranteed or that it cost extra. Reception unmaned when arriving. Checkin and check out you did for yourself.
Stayed 1 night in Feb 2025

8/10 Good

Bettina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable beds with firm mattresses.
Stayed 3 nights in Feb 2025

6/10 Okay

Navneet

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Mei

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room faced the street and the windows could not be shut properly. At night, the sounds from motorbikes and cars roaring up and down the street kept us up until past midnight. In addition, the shower head in our room was not able to stay in upright position properly and had to be adjusted every so often. The pool was small and cold, breakfast choices were limited. Overall we’re not impressed with the stay and would not return.
Stayed 1 night in Jan 2025

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially I read the reviews after booking and was regretting my choice, however once I arrived I was pleasantly surprised, This is a lovely place to stay and the food is good too. The thing that makes this place is the staff, every single staff member I spoke to was helpful and friendly even going above what one would reasonably expect. Great place to stay, and I’m glad I didn’t read the reviews first.
Stayed 2 nights in Jan 2025

4/10 Poor

Brianna

Stayed 1 night in Jan 2025

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, very easy check in and out
Stayed 2 nights in Jan 2025

6/10 Okay

Juan

Stayed 2 nights in Dec 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay. Only neg comment is the pool ladder steps, not easy to negotiate for an older adult especially if you've got large feet, the steps are tiny. Otherwise recommend this place if you want to fe in the city without a huge price.
Stayed 1 night in Jan 2025

6/10 Okay

Jean, Las Vegas

Traveled with family
Disliked: Amenities, property conditions & facilities
Property needs to fix broken things and cover up drywall repairs. Update !!! Rusty look things in bathroom. Bigger trash containers.
Stayed 5 nights in Jan 2025

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness
An expensive stay for a very ordinary and dated room
Stayed 1 night in Nov 2024

10/10 Excellent

dane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good motel for the price, safe are great and friendly. Only downside is the hoons driving around which is not the motels fault
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and well located for light rail and the harbour - would stay here again
Stayed 3 nights in Jan 2025

6/10 Okay

Siew Hoong

Stayed 2 nights in Dec 2024

4/10 Poor

Duy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
My experience at Mercure Newcastle was disappointing. The hotel felt outdated, with poor soundproofing – I could clearly hear conversations and TV noise from the next room. The room itself had an unpleasant odor, making the stay uncomfortable. Additionally, the air conditioning unit was old and emitted loud noises, so we chose not to use it. The only positives were its convenient location, easy parking, and proximity to central attractions. However, I wouldn’t recommend this hotel unless improvements are made.
Stayed 1 night in Dec 2024

8/10 Good

Karolina

Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

ashley

Liked: Cleanliness, staff & service
Property is old. Needs updating especially bathrooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Good range of tea and coffee available with mugs rather than small cups. Also parking was available.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location, easy parking and decent room which has all you need. Unfortunately a bit noisey with co struction at the moment
Stayed 2 nights in Nov 2024