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The Magnum Hotel Sunderland, Sure Hotel Collection by BW

3.0 star property

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Photo gallery for The Magnum Hotel Sunderland, Sure Hotel Collection by BW

Front of property
Lobby
Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds) | Desk, blackout drapes, iron/ironing board, WiFi
Restaurant
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Housekeeping
  • Free WiFi

Explore the area

Map
Timber Beach Road, Sunderland, England, SR5 3XG
  • Stadium of Light
    ‪5 min drive‬
  • Sunderland Empire
    ‪6 min drive‬
  • University of Sunderland
    ‪6 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds)

Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds) | Desk, blackout drapes, iron/ironing board, WiFi

Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

Family Room, 1 King Bed, Non Smoking (with Single Sofabed) | Desk, blackout drapes, iron/ironing board, WiFi

Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About this property

The Magnum Hotel Sunderland, Sure Hotel Collection by BW

3-star Sunderland hotel with satellite TV
Along with self parking, this smoke-free hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free.
The Magnum Hotel Sunderland, Sure Hotel Collection by BW offers 63 accommodations with hair dryers and blackout drapes/curtains. Satellite television is provided.

Bathrooms include shower/tub combinations. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

The Magnum Hotel Sunderland, Sure Hotel Collection by BW features complimentary newspapers in the lobby. Public areas are equipped with complimentary wireless Internet access. Parking is available onsite for a surcharge.

The Magnum Hotel Sunderland, Sure Hotel Collection by BW is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (GBP 5 per day)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 4.99 for adults and GBP 4.99 for children

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10
Contactless check-in available
Late check-in subject to availability
Late check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 4.99 for adults and GBP 4.99 for children
  • Fee for in-room wireless internet: GBP 0.00 per stay (rates may vary)
  • Uncovered self parking fee: GBP 5 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-in fee: GBP 10
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Sunderland Hotel
Comfort Inn Sunderland
Magnum Hotel Sunderland
The Magnum Hotel Sunderland, Sure Hotel Collection by BW Hotel

The Magnum Hotel Sunderland, Sure Hotel Collection by BW Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 159 out of 345 reviews
Rating 8 - Good. 120 out of 345 reviews
Rating 6 - Okay. 28 out of 345 reviews
Rating 4 - Poor. 19 out of 345 reviews
Rating 2 - Terrible. 19 out of 345 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at the hotel we were greeted with a warm attitude, the member of staff on desk on arrival was very friendly with my 4 year old daughter whom is very talkative and loves meeting new people. Our room was to a good standard - clean, spacious and had everything we needed including an en-suite bathroom, a TV, toiletries and a fan which kept us cool during the night. We had breakfast in the morning which was up to a good standard and the member of staff on the desk at breakfast time was incredibly friendly. Overall I’d give the property a 9 out of 10. There was only one issue which was the location, it wasn’t the most ideal for our plans for the next day but the overall experience was excellent and I would return again providing that the location is convenient for our plans.
Stayed 1 night in May 2025

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star touches.

The staff were outstanding. It could of been a 5 star hotel. The gent on recreation offered to carry bags. Advised on the local area. Asked how we were and about our day. There was even an Easter delivery to the room. Unexpected but very lovely. All the staff went above and beyond here. Thank you for the most pleasant and happy stay at a hotel in a very long time.
Stayed 2 nights in Apr 2025

10/10 Excellent

HIRITJIUA KATUUO, Southampton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay and the staff were very kind and friendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Jane

Business traveler
Liked: Cleanliness, staff & service, room comfort
In the information it said that it had a restaurant next door, it didnt, I felt I was going to a very run down area and even the taxi driver bringing me was surprised. That said it was a comfy night and the staff were very helpful
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Staff members were very helpful and polite a pleasant experience
Stayed 2 nights in Apr 2025

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

dragan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing service , food and prices.
Stayed 1 night in Mar 2025

10/10 Excellent

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good transport links to town

Good transport links to town, reception staff were welcoming and professional. The hotel is starting to look tired so needs a facelift.
Stayed 1 night in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding hotel

The hotel staff were very polite and cheerful really enjoyed my stay would definitely stay again
Stayed 2 nights in Mar 2025

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A class service from the staff.

Amazing helpful friendly staff. Very good value for money.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic But Lovely

It's a simple, no -frills establishment, which doesn't have a lift just so people are aware, which if you don't have a lot of luggage is okay. Very comfortable bed, and it was quiet where we were, so we couldn't ask for more. It does have easy access to an extensive retail park and a large Sainsbury's if you need supplies, so not a terrible location (Don't let the derelict building next door put you off). Cheap and cheerful, with immensely lovely and accommodating staff. The breakfast is a little limited, but does offer the basics, so isn't that bad. Recommended as a place to stay that isn't extortionate.
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnum hotel

Enjoyed my stay there and booked in for the next 3 weeks. All the staff are very friendly and helpful while still being professional. It as got to be one of the comfiest beds I have slept in in a hotel, highly recommend this hotel to everyone
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
No free parking, tv didn’t work work but basic and served its purpose
Stayed 1 night in Feb 2025

4/10 Poor

Martin

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mr mohamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Never again!

Hands down the worst hotel we have ever stayed in! We booked this very last minute so we could pop up and visit family. The whole building is very tired as are the rooms, but the room was clean and needs updating. The bed was really uncomfortable and dipped in the middle. This hotel appears to be used as an over spill for families who are homeless etc for what ever reason. We had the pleasure of being stood behind them while they were checking in, with their list of demands as to which rooms they wanted and what free drinks they wanted. The young girl on the desk seemed intimidated by them. As we left to go out for a meal last night, 2 young females were sat in the entrance to the lobby smoking weed in front of the reception staff. The hotel was noisy. The people above us seemed to spend their entire night stomping backwards and forwards across the floor of their room and then we caught the live show as they had sex very noisily! The security door to the corridor to the rooms, is open 24/7 so it didn't feel safe. Our car didn't feel secure in the car park, and there was groups of young lads on bikes, just hanging around. The derelict building next door is a complete eyesore and this is advertised as a restaurant and bar on site. It's been closed for a very long time. All in all it was a horrendous experience.
Stayed 2 nights in Dec 2024

8/10 Good

IAN

Stayed 1 night in Nov 2024

2/10 Terrible

Cole

Stayed 1 night in Dec 2024

10/10 Excellent

Arthur

Stayed 2 nights in Nov 2024

10/10 Excellent

Vincent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Ravinder

Stayed 1 night in Nov 2024

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Barry

Liked: Cleanliness, property conditions & facilities
Breakfast is croissants. I thought we paid for full English.
Stayed 1 night in Nov 2024