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Embassy Newcastle, Sure Hotel Collection by Best Western

2.5 star property

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Photo gallery for Embassy Newcastle, Sure Hotel Collection by Best Western

Exterior
Desk, free WiFi, bed sheets, wheelchair access
Exterior
Deluxe Room, 2 Twin Beds, Non Smoking | Desk, free WiFi, bed sheets, wheelchair access
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included
  • Free WiFi
$66
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
Lobley Hill Road, Gateshead, England, NE11 9NA
  • Place, Utilita Arena Newcastle
    ‪3 min drive‬
  • Place, St. James' Park
    ‪5 min drive‬
  • Place, Quayside
    ‪5 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Desk, free WiFi, bed sheets, wheelchair access

Standard Room, 1 Double Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Desk, free WiFi, bed sheets, wheelchair access

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Deluxe Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

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Reception
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  • Breakfast available
  • Parking available
  • Housekeeping
4.4 out of 5, Excellent, 21 reviews
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About this property

Embassy Newcastle, Sure Hotel Collection by Best Western

Hotel in Team Valley
Concierge services, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
Embassy Newcastle, Sure Hotel Collection by Best Western offers 42 accommodations with hair dryers and complimentary toiletries. Cable television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Embassy Newcastle, Sure Hotel Collection by Best Western features a vending machine, concierge services, and laundry facilities. Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Embassy Newcastle, Sure Hotel Collection by Best Western is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Fan
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Property is also known as

Premier Inn Newcastle South Hotel Gateshead
Premier Inn Newcastle South Hotel
Premier Inn Newcastle South Gateshead
Premier Inn Newcastle South Hotel Newcastle Upon Tyne
Premier Inn Newcastle South
Embassy Newcastle, Sure Hotel Collection by Best Western Hotel

Reviews

Embassy Newcastle, Sure Hotel Collection by Best Western Reviews

8.0

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 14 out of 42 reviews
Rating 8 - Good. 18 out of 42 reviews
Rating 6 - Okay. 6 out of 42 reviews
Rating 4 - Poor. 3 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

Reviews

10/10 Excellent

Laura

Stayed 2 nights in Jul 2025

8/10 Good

Daria

Stayed 4 nights in Jul 2025

10/10 Excellent

Pragati Kumar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people. The next door pub waggon team is also an asset, good food at reasonable prices. Convenient location, felt safe, plenty of parking - couldn’t ask for more.
Stayed 2 nights in Jul 2025

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best experience

Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.
Stayed 1 night in Jul 2025

6/10 Okay

Sharon

Stayed 1 night in Jul 2025

8/10 Good

michael

Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice surprise

Great to see a hotel refurbished, ideal location. Great staff.
Stayed 1 night in Jul 2025

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Disgusting
Stayed 2 nights in Oct 2021

8/10 Good

Lindsay

Stayed 1 night in Sep 2021

6/10 Okay

Johnny

Traveled with family
Liked: Cleanliness

Good

It was okay I think you need more electricity sockets in the room
Stayed 1 night in Sep 2021

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hassle free overnight stay

Just on an over night stay, arrived and got my room key at 15.15 had a freshen up and then back to the hotel by 10Pm. Good size double room all clean, tidy and just what i needed. tea and coffee facilities with the offer of more when i checked in. Comfy bed had a back room so no real noise. All in all a hassle free stay. Hotel is just off A1 on the edge of an industrial estate, pub next door and local food outlets near by. No food at hotel for me not a problem. if i was hungry or needed breakfast then perhaps not the place to stay.
Stayed 1 night in Sep 2021

4/10 Poor

Charles Edward

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is the first time that I have ever stayed at a hotel that does not provide pillow cases. I slept on the actual pillows! It was supposed to be a luxury room: yes, a luxury room that provided only one coffee and one tea sachet each! I am given more at Travelodge!
Stayed 1 night in Sep 2021

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Ralph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Embassy Hotel Gateshead

Great value stay with hotel just off A1 with handy Greene King pub next door for evening meal. Bed very comfortable and with free parking all around ideal stop over on way home and close to shops and entertainment as well
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, perfect location.

Great stay, the staff were so helpful and accommodating. No restaurant actually at the hotel but there is a great pub attached.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Adequate

It was adequate. We were a little disappointed that tge twin room we requested was just a normal room with a double bed and the other bed was a converted couch that was slightly sloping. It was hot in the room too, with no way to cool it down. The staff were all super nice though!
Stayed 3 nights in Jul 2021

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very nice hotel. Comfortable and not too far frm newcastle city centre
Stayed 1 night in Jul 2021

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort

Great overnight stop

Really welcoming and friendly staff. Room had everything I needed, and was clean and bed was very comfortable. There was no food available (I stayed midweek but I understand there is a pub next door open for food at weekends). However there were a couple of great supermarkets nearby so it was easy to get some cold food to eat. Parking was easy, plentiful and free.
Stayed 1 night in Jul 2021

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvellous staff, cool as, all of them. Good clean place to stay. Any day xxx
Stayed 1 night in Jun 2021

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Functional decent hotel

Fairly decent functional hotel, staff friendly and helpful, good free parking, easy to get into Newcastle town centre.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, staff very friendly and helpful, amazingly quiet considering it's next to a roundabout, decor a bit dated. We stayed for one night en route to Scotland and would certainly stay again.
Stayed 1 night in Jun 2021