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Hilton Newcastle Gateshead

4.0 star property

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Photo gallery for Hilton Newcastle Gateshead

Reception
Reception
Executive Suite, 1 King Bed, Club Lounge Access | In-room safe, desk, laptop workspace, blackout drapes
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Parking available
  • Bar
  • Room service

Explore the area

Map
Bottle Bank, Gateshead, England, NE8 2AR
  • The Glasshouse
    ‪4 min walk‬
  • Tyne Bridge
    ‪5 min walk‬
  • Castle Keep
    ‪7 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • 301 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room, Business Lounge Access

Executive Room, Club Lounge Access | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, Business Lounge Access

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | View from room

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed (Plus)

Executive Room, 1 King Bed (Plus) | Living area | Flat-screen TV, pay movies, MP3 dock

Executive Room, 1 King Bed (Plus)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed, Accessible

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

Executive Suite, 1 King Bed, Club Lounge Access | Living area | Flat-screen TV, pay movies, MP3 dock

Executive Suite, 1 King Bed, Business Lounge Access

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Double Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Queen Bed, Balcony

Executive Room, 1 Queen Bed, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed, Balcony

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed

Family Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Family Room, 1 Queen Bed

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

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  • Parking included
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About this property

Hilton Newcastle Gateshead

4-star Gateshead hotel close to Quayside
Along with an indoor pool, this hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Hilton Newcastle Gateshead offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Gateshead hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Hilton Newcastle Gateshead provides a health club and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 11 meeting rooms. Event facilities measuring 3365 square feet (313 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge), along with a car charging station.

Hilton Newcastle Gateshead has designated areas for smoking.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7:00 AM and 11 AM.
Windows on the Tyne - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Hindi, Hungarian, Italian, Polish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Windows on the Tyne

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • 3,365 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Elevator (43 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Covered self parking fee: GBP 15 per night
  • Rollaway bed fee: GBP 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hilton Gateshead Newcastle
Hilton Newcastle
Hilton Newcastle Gateshead
Hilton Newcastle Gateshead Hotel
Hilton Newcastle Hotel Gateshead
Gateshead Hilton
Hilton Gateshead
Hilton International Gateshead
Hilton Newcastle Gateshead Hotel Gateshead
Hilton Newcastle Gateshead Hotel
Hilton Newcastle Gateshead Gateshead
Hilton Newcastle Gateshead Hotel Gateshead

Hilton Newcastle Gateshead Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1004 reviews
Rating 8 - Good. 266 out of 1004 reviews
Rating 6 - Okay. 100 out of 1004 reviews
Rating 4 - Poor. 57 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Stayed 1 night in Nov 2024

10/10 Excellent

L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Nicola

Traveled with family
Liked: Staff & service, property conditions & facilities
Definitely would not recommend this hotel. Stayed with my disabled mother for 3 nights couldn’t increase temperature in the room even after I reported it. First night room service was mediocre but extremely expensive. Second day room wasn’t serviced at all had to ring and complain. Third day again room wasn’t serviced while we were out had to speak to person in corridor and ask for teabags milk etc. parking charge was expensive considering the car park was on site. Thought with it being the Hilton chain we would have received excellent service but obviously not!

10/10 Excellent

Margaret

Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Fabulous
Another fantastic stay at Hilton Newcastle Gateshead. Service the usual exceptional standard, food and wine incredible. The only place we would stay when in toon!!
Stayed 1 night in Nov 2024

4/10 Poor

Martin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Just a bit grotty and needs a refresh
Stayed 1 night in Nov 2024

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay for business, EV charging took a few attempts but once connected was fine. Easy check in and check out with good service all round.
Stayed 1 night in Nov 2024

10/10 Excellent

Lee

Stayed 1 night in Nov 2024

6/10 Okay

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The reception staff misinformed us about afternoon tea. Also incorrect about room payment when the room was already prepaid. Stayed in an Executive Room however there were noplug points near the bedside tables, No mirror over the dressing table and the one long mirror that was in the room was in a dark spot.
Stayed 1 night in Nov 2024

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly hotel, nice bar area and restaurant, although room was alittle tired
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service and staff.
Stayed 2 nights in Oct 2024

6/10 Okay

Gill

Traveled with family
Liked: Staff & service
The hotel rooms are extremely dated and in need of updating. The furniture is chipped, no mini fridge in room (just a scraped cupboard where I assume there used to be one). Bathroom a little grotty.
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We enjoyed our visit. In particular, the staff we met were all friendly and helpful. We look forward to coming again.
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff,very clean hotel
Stayed 1 night in Oct 2024

8/10 Good

Jonny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was VERY nice, views and comfort amazing, but the restaurant seemed to be very unfamiliar with the need for a a gluten-free menu. We had to go elsewhere for an evening meal.
Stayed 1 night in Oct 2024

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as usual. Just shame you have to pay to park though.
Stayed 1 night in Sep 2024

10/10 Excellent

Henning

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location, friendly staff
Stayed 1 night in Sep 2024

8/10 Good

Julia, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Anthony

Stayed 1 night in Sep 2024

4/10 Poor

M

Disliked: Staff & service, property conditions & facilities, room comfort
Tired. Mass catering. But good location.
Tired hotel. Queued for breakfast. Food was cold. Air con in room is noisy and ineffective. Concierge brought a fan which helped. On a positive note it's an easy walk across the bridge for a lively town centre.
Stayed 1 night in Sep 2024

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for GNR events on the Saturday
Stayed 1 night in Sep 2024

10/10 Excellent

manu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Valerie

Liked: Staff & service, amenities
Despite having a deluxe room there was black on the tile grouting and round fixings. En suite door handle was faulty I could not open at one point and thought I was stuck in the en-suite! Shower was incredibly difficult to work out how to use and once working was so pathetic in power that you could not really use it because of the shape of the bath and the lack of power of water stream. There was no mirror with a plug near enough to easily use a hairdryer at. I had to fight with a stretched flex to dry my hair.
Stayed 1 night in Aug 2024

8/10 Good

Alison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024