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Kensington House Aparthotel

4.0 star property

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December 2024
January 2025

Photo gallery for Kensington House Aparthotel

Front of property
Double Room | Living room | Flat-screen TV
Lobby
Exterior
Double Room | Egyptian cotton sheets, premium bedding, laptop workspace, soundproofing

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Parking available
  • Housekeeping
  • Kitchen
  • Free WiFi

Explore the area

Map
5 Osbourne Road, Jesmond, Newcastle-upon-Tyne, England, NE2 2AA
  • University of Newcastle-upon-Tyne
    5 min walk
  • Northumbria University
    6 min walk
  • Royal Victoria Infirmary
    16 min walk
  • Newcastle (NCL-Newcastle Intl.)
    13 min drive

Room options

View all photos for Double Room

Double Room | In-room dining

Double Room

  • 667 sq ft
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Room amenity

Double Room

  • 613 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

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The price is $78
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$94 total
includes taxes & fees
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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Kensington House Aparthotel

4-star apartment in Jesmond
This smoke-free apartment building features self parking and free WiFi in public areas. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. Added amenities include free WiFi, a flat-screen TV, and Egyptian cotton sheets. Housekeeping is available on request.
Kensington House Aparthotel offers 23 accommodations with complimentary bottled water and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include designer toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided daily.

Public areas are equipped with complimentary wireless Internet access. Parking is available onsite for a surcharge.

Kensington House Aparthotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per day)

Family friendly

  • Free crib

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Bedrooms

  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Living room

Entertainment

  • Flat-screen TV

Work spaces

  • Laptop workspace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoke-free property

Services and conveniences

  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board

Location highlights

  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 23 units
  • 4 floors
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 35.00

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: GBP 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 15 per day
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 35.00 (subject to availability)
  • Housekeeping fee: GBP 25
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's security deposit applies to all weekend stays. The deposit is returned if there are no damages.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Kensington House Aparthotel
Kensington House Aparthotel Newcastle-upon-Tyne
Kensington House Newcastle-upon-Tyne
Kensington House Aparthotel Apartment Newcastle-upon-Tyne
Kensington House Aparthotel Apartment
Kensington House Aparthotel Apartment
Kensington House Aparthotel Newcastle-upon-Tyne
Kensington House Aparthotel Apartment Newcastle-upon-Tyne

Kensington House Aparthotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 65 out of 97 reviews" "
Rating 8 - Good. 22 out of 97 reviews" "
Rating 6 - Okay. 4 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, room comfort
Great place to stay with family
The apartment was scrupulously clean. We've stayed here three times over the last couple years and they have always been really clean. The deco is modem and still in excellent order. Parking is great..right on the front door and it's only a short walk into the city..a fantastic place to stay when visiting the city
Stayed 3 nights in Aug 2020

8/10 Good

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Jamila

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Barb, Dunedin NZ

Traveled with partner
Liked: Cleanliness
Good location in leafy suburb of Jesmond. 10-15 minute walk to several excellent restaurants, 15-20 minute walk to central city, Metro Station nearby. Parking on-site. Check in was stressful - all done by phone and codes. Very little information on Newcastle in room regarding where to find restaurants, shops, transport options, etc. Receptionist/security available only 8pm-8am so no-one to ask. No instructions for washing machine/dryer.
Stayed 5 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No longer a great place to stay :(
We have stayed here many times before and have been very happy on each occasion - hence returning - but after our recent stay, we will not be visiting again. The ownership of the apartments had changed a few weeks prior to our stay and so on arrival we found that there was no-one to welcome us and check us in, no 24 hour reception, no complimentary breakfast service (as there always had been), no sky TV (as there always had been), no free parking (as there always had been) and no servicing of the apartment, so our tea, coffee, toiletries, loo roll etc were not replenished. We could however, have a breakfast hamper for £19 and have the room serviced for £25! Worst of all we weren't advised of any of this in advance to be able to change our booking, so all the free services we expected, we didn't receive. The owners claim that you have all the convenience and service of a hotel but this simply isn't true - there is actually no service at all! I complained to Hotels.com and they fobbed me off saying I should contact Dream Apartments direct, but on doing this, I have been ignored and they have even had the grace to reply to me about our experience. Do beware when reading Tripadvisor or hotels.com reviews that anything posted before May 2019 is not an accurate reflection of the service you will now receive and the experience you will have when staying here. We are really sorry about this change of service as we have always loved staying here, but won't do so again.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Well appointed apartment. Everything provided for a comfortable stay. Kitchen v well equipped . Very friendly & helpful reception staff. Unfortunately there was a continuous loud drone from the hot water tank sited in cupboard adjacent to the bedroom which did affect sleep.
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Tv didn't work, marks on the walls, basement flat so no previsy through the windows
Stayed 2 nights in May 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing apartment
Amazing apartment hotel with lots of space, and lovely little touches which made us feel at home. We also left something at the hotel which was very kindly sent back to us, thank-you. We will definitely be staying again!
Stayed 3 nights in Apr 2019

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, taxi ride close to everything. Clean and spacious room. Even put some milk and water in your fridge for you. Sky sports also on tv was a big plus while waiting to go out.
Stayed 1 night in Mar 2019

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stlylish apartment with great transport links
We thoroughly enjoyed our stay here, the apartment was very comfortable and stylish and well equipped. The staff were friendly and helpful. The apartment is very close to Jesmond Metro station and the town centre is in easy reach if you fancy a walk. The hotel is a little to the south of the main restaurants and bars in Jesmond but the plus side was that it was very quiet. I would recommend this for people like us who were looking for somewhere comfortable to stay for a weekend visit. It would be ideal for someone staying a bit longer, either for leisure or work.
Stayed 2 nights in Feb 2019

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent New Year Stay
This was our second New Year stay and again we loved it. The apartment was very clean and the service excellent, as both were last year. The apartment offers all you will need for a few days stay with really nice touches like the breakfast goodies and free parking and wifi. The apartment is ideally located for all that Newcastle and Jesmond have to offer and the metro couldn't be handier! We will be returning again next New Year, if not before!
Stayed 6 nights in Dec 2018

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for University visits
Great place for the money, right opposite Jesmond Metro station, so easy access to town center. stayed while visiting our son at University.
Stayed 1 night in Dec 2018

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with spacious clean rooms.
Plenty of parking, friendly reception staff and large clean rooms. Only minor gripe was that the milk in the fridge was a couple of days out of date so i couldn't eat the complementary cereal before heading out.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good sized well equipped apartment. Second visit and this time the level of cleanliness seemed to have declined. Spot of blood on the duvet cover and the throw was filthy, couldn't wait to get it off the bed.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for the university, next to Jesmond metro. 20 minutes walk to city centre. Helpful staff.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kensington House
Fabulous from check in to check out spacious - high spec apartment excellent location
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noisy and too hot - poor communication
The road noise throughout the night was intolerable. Had I had the ability to drive 2 hours home at 4 a.m. to get some sleep, I would have done. The double glazing is ineffective in this room. I had at best 3 hours of sleep due to the constant and disruptive sound of the city, impacting on our planned trip home. Furthermore, our overnight stay was made even more uncomfortable because of a lack of consideration to customers. I do not understand that whilst the country is in the middle of a heatwave, why the bed is fitted with a winter duvet, I could not find any other bedding, and no provision of a fan. The latter would not only have assisted with creating airflow within the room but would have also provided an element of white noise to drown out the excessive road noise. After emailing the establishment of these issues, I was told that it was my fault I didn’t bring these issues to the attention of the night porter, so that in the middle of the night he could have brought up a fan, a thinner duvet and put me in the room that was locked in our apartment. How disruptive! I have an idea, why doesn’t the establishment advise customers in the handbook that has an inventory of every piece of cutlery and tea towel or better still, put you in the quieter room upon registration. Really poor and inappropriate communication!
Stayed 1 night in Jul 2018

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

K.M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling like at home
We arrived a little bit early but arrangements were made for us to get in. It was next block the building we actually staying.Spacious space and 2 double room for one night. The living room and the open kitchen just look like at home feeling and would be worth for a longer stay. Location is great only 3 metro stop from central train station and 3 mins walk to there but I am not sure any shop around or not.Just doing your shopping before check in if you prefer cooking. However quite noisy in the morning when the traffic start and the check out time too early at 11 am after a nice night out in the concert, would like to have more time to have my lunch first before leaving. Otherwise I would rate for 4.5 as my children enjoy the stay and I have my own privacy.
Stayed 1 night in Jun 2018

10/10 Excellent

Bev, Worcs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City accommodation
Easy to find, loads of parking. Easy access to City centre in taxi (£5). Accommodation clean, well equipped. Modern and comfortable. Staff were friendly and honest! Left phone on check out and recieved a phone call to say it had been found . Thank you
Stayed 1 night in May 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017