2/10 Terrible
Hari
Business traveler
Nov 20, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Newcastle
I have been to Newcastle repeatedly on business over the last 10 years.
I booked because they have their own parking just like the Meilia. Where are usually stay down the road After checking in at the Meilia, you are assigned a carpark space number and you keep that for the duration of the Stay unable to come and go as you please At the Vermont you arrive and it’s first come first serve and they do not reserve. Fair enough if all the staff are saying and doing the same things ..but they don’t. Staff are almost argumentative on every request or any comment you make. Always quick to fire back with a quick sharp answer.
Bed was incredibly uncomfortable. Rooms are dated. It is an older building however could perhaps afd that luxury by adding for example slippers, Toiletr. the sink was blocked and every time I tried to wash my face it filled up. The toilet would not flush fully the elevators were out of order.
There was a noisy event on the rooftop and when I raisws this with reception I simply asked what time it was scheduled to finish nobody could answer this. I was told that general manager had gone home and the reception desk were very busy Agreed to call back, but they didn’t! In the morning both elevators are out of order , breakfast croissants helpful if you wanted to use it to knock a door
I’m sure the hotel will come to say this should have been walked to the duty managers attention it was but he’s not approachable!
Hari
Stayed 1 night in Nov 2024
