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Best Western Plus Newport News Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus Newport News Inn & Suites

Exterior
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
Property amenity
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
500 Operations Dr, Newport News, VA, 23602
  • Patrick Henry Mall
    ‪8 min walk‬
  • Riverside Medical Center
    ‪6 min drive‬
  • Christopher Newport University
    ‪8 min drive‬
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • 200 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

  • 200 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 200 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 200 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 204 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Best Western Plus Newport News Inn & Suites

Hotel in Central Newport News
Along with a fitness center, this smoke-free hotel has a hot tub and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Best Western Plus Newport News Inn & Suites offers 65 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to a seasonal outdoor pool, Best Western Plus Newport News Inn & Suites provides a hot tub and a fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and laundry facilities. Complimentary self parking is available on site.

Best Western Plus Newport News Inn & Suites is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 15 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to August
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Newport News
Best Western Plus Newport News
Best Western Plus Newport News Inn
Newport News Best Western
Newport News Inn
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Plus Newport News Hotel
Best Western Plus Newport News Inn Suites
Plus Newport News & Suites
Best Western Plus Newport News Inn & Suites Hotel
Best Western Plus Newport News Inn & Suites Newport News
Best Western Plus Newport News Inn & Suites Hotel Newport News

Best Western Plus Newport News Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1003 reviews
Rating 8 - Good. 309 out of 1003 reviews
Rating 6 - Okay. 148 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 63 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here often visiting Busch Gardens.
Stayed 1 night in Dec 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Dec 2024

2/10 Terrible

lindsay

Traveled with family
Room was dirty , towels were dirty, couch was gross, no reg channels on tv little hot water, would not recommend
Stayed 2 nights in Dec 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Jonathan

Disliked: Cleanliness
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrible stay
This hotel got an 8 out of 10 on Hotels.com, but looked sketch immediately when we got there. The first impression was when I went to use the bathroom in the lobby and feces was in the toilet which apparently had also been clogged. Then the first room they tried to check us into was dirty and hot water was running out the faucet in the tub and could not be turned off. Pouring, not dripping, so it felt like a sauna. We asked for a cleaner, more updated room and the one they gave us still had stains on the ceiling, floor, and sofa, unidentifiable substances splattered on the wall, broken curtains and lampshade. The closets were so small, the hangers would not fit inside with the doors closed. Then we went to turn on the TV and the cable box wouldn’t work. So I went back to the desk and asked for it to be serviced, and was told the same problem was evident in several rooms and that he would have it looked at sometime the next day. After hearing a couple of other guests complain about having problems only to be told they would be addressed and after three days they never were, I concluded this place was mismanaged, understaffed and terribly neglected.
Stayed 2 nights in Nov 2024

6/10 Okay

Lawrence

Traveled with family
Liked: Staff & service
Customwr Service was polite, professional and accommodating. The complimentary breakfast was really good quality. Recommendations for improvement. We were in Room 101. A. The Direct TV remote is funtional but looks broken. B. The toilet after flushing wouldn't stop running water (due to the inside value not going down. This had to be done manually) This also led to an overflow our second morning. Customer Service handle it promptly and professionally. C. There were no bath towels in our room upon arrival, but customer service did replace promptly. The towels could be larger. D. I found one roach in the bathtub on the second morning.
Stayed 2 nights in Nov 2024

6/10 Okay

Myra

Business traveler
Great location, good, hot breakfast, communication between registration, and actual facility was inconsistent/Incomplete for special arrangements
Stayed 2 nights in Nov 2024

2/10 Terrible

Terence

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean the sofa was dirty and the carpet was dirty , rust on the shower head. The direct tv service kept going in and out. This was a horrible stay and to increase the price I will never stay at this place ever. The breakfast was terrible the only thing that was good was the coffee and the fresh fruit. SAD!!!
Stayed 2 nights in Oct 2024

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We checked in after a long rainy drive. There was no one at the desk initially. Once we finally got to our room we could hear alarms going off all down the hallway and in our room. The person at the front desk came to remove the batteries in our smoke / carbon monoxide alarm to silence the alarm and never returned with working batteries. The toilet in our room did not flush. The room seemed dirty and smelled of strong cigarette smoke as well. We checked out early and had to find a different place to stay for the next 2 nights.
Stayed 3 nights in Nov 2024

10/10 Excellent

S jared

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

shantrel

Traveled with family
Liked: Property conditions & facilities
The only problem i had was the hot water pressure in the room but when i talked to the receptionist the problem was taking care of. Breakfast was good. the room was cozy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Douglas

Stayed 2 nights in Oct 2024

6/10 Okay

Lily

Stayed 1 night in Oct 2024

10/10 Excellent

S jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Debra

Traveled with family
The hotel and room were ok .I had to sleep on the couch because the matress was very saggy. The decor was a little shabby not the standard of Best Western I'm use too. They would do well to upgrade sleeping accommodations including pillows & mattress. Friendly customer service.bathroom needs a deep cleaning. Ok for 2 night stay
Stayed 2 nights in Oct 2024

4/10 Poor

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend getaway
Once we walked in the AC didn’t work. Called the front desk and she looked overwhelmed only one person at the front. There was a blood stain on the sheets I’m assuming period blood. Sheet was washed just stain didn’t come out. Stains on the carpet. Shower has mold and the floor was dirty and nasty.
Stayed 1 night in Oct 2024

8/10 Good

Charles

Liked: Staff & service
Needs some upgrading on bedding, exterior and interior. Dining area couldve been cleaner . But it served the purpose a place a sleep.
Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities
More with less!
The hotel looks nice from the outside, but it ends there. It seems that no day to day maintenance done. Everything was very run down. Our room had multiple things wrong - heater smelt when running, clock was not working, the phone did not have a cord to the handset, and the remote did not work the tv. So we moved rooms. Then the next room the water would not stop running in the shower. Finally we got a third room which was ok. Other issues included a very lack-lustre breakfast. 2 of the 3 pieces of work out equipment had their cords cut and therefore could not be used. What little staff that was there did try to help but it was clear that there was skelton staff. I get that there is perhaps less travel going on and some hotels are having a tough go, but some basic maintenance should still be upheld.
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, they need longer shower curtains but otherwise it was great. We appreciated the pet friendly accommodation.
Stayed 2 nights in Sep 2024

8/10 Good

Lindsay, Hubert

Traveled with family and small children, Traveled with family
Liked: Staff & service
The property was nice and the room was clean. Unfortunately we saw a few bugs that will lead us to not staying there again.
Stayed 2 nights in Oct 2024

6/10 Okay

James

Liked: Cleanliness, room comfort
Very average but clean.
Door handle fell off when we entered the room. They could not fix it but the deadbolt was functional. The fan in the bathroom is a bit loud. The hot water was barely hot enough on a Saturday morning. Breakfast was ok but someone cooking biscuits set off the fire alarm and the biscuits we were offered while not burned were overdone.
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Not much to say but it was a very good stay!
Stayed 1 night in Oct 2024