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Comfort Suites Airport

2.5 star property

Choose dates to view prices

Photo gallery for Comfort Suites Airport

Lobby
Indoor pool
Free daily buffet breakfast
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
12570 Jefferson Ave, Newport News, VA, 23602
  • Patrick Henry Mall
    ‪2 min drive‬
  • Christopher Newport University
    ‪9 min drive‬
  • Fort Eustis
    ‪10 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Room, Multiple Beds, Accessible, Non Smoking | Bathroom | Combined shower/tub, hair dryer, slippers, towels

Room, Multiple Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 415 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(70 reviews)
  • 415 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 415 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Microwave

9.2 out of 10
Wonderful
(12 reviews)
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(83 reviews)
  • 415 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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4.2 out of 5, Very Good, (1009)
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About this property

Comfort Suites Airport

Hotel in Central Newport News
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and a picnic area.
Comfort Suites Airport offers 104 accommodations with DVD players and safes. These individually decorated and furnished accommodations have separate sitting areas and include double sofa beds. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Suites Airport features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities consist of a business center and a meeting room. This beach hotel also offers a vending machine, a picnic area, and complimentary newspapers in the lobby. Onsite uncovered self parking is complimentary.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.
Comfort Suites Airport has a restaurant on site.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Airport
Comfort Suites Airport Motel Newport News
Comfort Suites Airport Newport News
Comfort Suites Airport Hotel Newport News
Comfort Suites Airport Hotel
Comfort Suites Airport Newport News
Comfort Suites Airport Hotel Newport News

Comfort Suites Airport Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1006 reviews
Rating 8 - Good. 264 out of 1006 reviews
Rating 6 - Okay. 72 out of 1006 reviews
Rating 4 - Poor. 38 out of 1006 reviews
Rating 2 - Terrible. 41 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Kelly

Disliked: Staff & service, property conditions & facilities
This property looks much nicer in pictures than it actually is. I will not return. The room was dirty (stains on bed frame, carpet stains, couch stains), the room was not cozy (soft and bright lighting which was inconsistent and not helpful for people with migraines like myself), the room did not smell clean, the hallways smelled of weed, the door keys were inconsistently working to the point I needed staff to keep coming to my room to let me in, and the elevators were not consistently working or in poor condition.

10/10 Excellent

Terry W

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had serval flight delays, that hinder my hotel arrival time which was a sat, next available flight was Monday plane arrival at 9 pm local. I would have wasted three days. I call the hotel the front desk receptionist was very understanding and empathetic to the situation. She then get me linked up with the regional manager to discuss a possible refund, he totally understood my issue with the flight and my booking was through a third party I might add which kind made things little sticky, but at his discretion he refunded me so that the third party booking agency could refund me back. I really appreciate their patience and dedication to make the brand a better brand and a choice of lodging, exceptional professional and customer service. We rebooked the next day and the choice was plan and simple we choose comfort in then and going forward.., keep up the good work
Stayed 4 nights in Apr 2025

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed in the breakfast. There were no eggs, meats, and so everyone was standing in line to make a waffle. I ended up eating a piece of rye bread. The breakfast was the reason I booked a room there. My room was very clean and the desk person was very nice.
Stayed 1 night in Apr 2025

8/10 Good

idaitza

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

A special experience never end

I stay 2 nights for my son uscg graduation I came with my family the first thing yes I came a little early because I was supposed to be in the graduation at 4:30 I they didn't let me go in I know the check in. Is at 4 but I think that is the check out is at 11 they should have all the room.clean by 2 at least we'll my next one was we went to took a shower omg the shower was broken it was running more water in the foset down that the one upper and my last one was we use a sofa bed and after we sleep my kids there I closed and we see big beds yes I didn't call the desk because I was leaving and they were dead but that was nasty and crazy they need more checks oh and the pool it was more frizzing in the pool than outside we couldn't get in they don't use heated in the water be prepared
Stayed 2 nights in Apr 2025

10/10 Excellent

Kathleen

Stayed 1 night in Mar 2025

6/10 Okay

Kim

Business traveler
Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Shakita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmospheric setup
Stayed 1 night in Apr 2025

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a delightful surprise with a clean comfortable room. I loved it!
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close by food and entertainment (walking distance)
Stayed 2 nights in Mar 2025

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, and accommodating. Beds were very comfortable, room was clean and had plenty of towels. Furnishings were sufficient. Breakfast was okay, probably better if you get up at 6, than 8 or 9. Parking was not great, since they were performing maintenance on building and several spots near front entrance were roped off. Was especially difficult when returning late at night.
Stayed 2 nights in Apr 2025

8/10 Good

Richard Tharrington

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff

Front desk service was excellent, above and beyond. Had an issue with my room keys, which turned out to be user error on my part, front desk very patiently went up to my room and showed me the correct method. My only complaints were that the AC in my room didn't seem to keep up and the mattress was very soft for my taste but otherwise a good place to stay. Room was very clean. Coffee in the lobby was very good and readily available.
Stayed 1 night in Apr 2025

8/10 Good

Gayle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable, but Customer Service is Lacking

I had spoken with a hotel representative a few days before our family trip about having an early check-in. She could not guarantee it but encouraged me to show up when we arrived into town and we could posssibly get in. Our trip was delayed because of heavy traffic, so we arrived only 30 minutes ahead of regular check-in. We had traveled for over 8 hours and were tired and needed to freshen up. When I approached the desk to see if we could get into the room early to get ready for the baby shower we had come to town for, I was told we could not check in early [as she pointed to a family sitting in the lobby and said they had been waiting for over a hour]. I felt this person had no front desk customer service personality. Her tone was rude and belittling to us and to the family waiting. Once we were able to get checked in around 8 PM...after the party...we found the room to be comfortable, and the buffet in the morning was sufficient. It was noisy in the hotel but once we were asleep, we didn't hear the noise. Based on our experience, we probably would not choose this hotel in the future.
Stayed 1 night in Apr 2025

10/10 Excellent

Autumn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying here. The staff was amazing. It was so clean. We loved it and will definitely be staying again when we come back. The beds were nice the pool was amazing.
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was to cold
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

The front desk clerk was super friendly.
Stayed 2 nights in Apr 2025

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jannelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and pleasant!! Very clean!!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing!
Stayed 2 nights in Apr 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room super! Staff was great. Breakfast ok
Stayed 1 night in Apr 2025

10/10 Excellent

Barrett, CLINTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has been well cared for; it really shows in the attention detail of even painting small trim pieces in the drive way. All staff and hired contractors working outside were very friendly and helpful. The whole facility is kept clean to a high standard. There are plenty of dining and shopping options around, many of which are less than a half mile walk on designated sidewalks. The average price per night during my first week of April stay was very reasonable and included a decent continental breakfast and coffee. I would definitely stay here again. The price alone compared to nearby same/similar hotels would justify it.
Stayed 6 nights in Mar 2025

10/10 Excellent

Shante

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Theresa

Stayed 2 nights in Mar 2025

10/10 Excellent

douglas

Stayed 1 night in Mar 2025