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Ngọc Kinh Vacation Packages

The hotel itself was quite nice and clean, and we likely would have given 4 or 5 stars except for the fact that the room described in our booking was not what we were given. We booked a two bedroom suite that was advertised as two bedrooms with private bathrooms, king beds, separate dining/living area with table and couch. What we received was a one bedroom suite where the couch had been removed and a queen bed put in its place. And the second 'ensuite' was more like a powder room with a small stand up shower that couldn't be used without flooding the whole bathroom. When we brought these discrepancies to the hotel we were told essentially you get what you get. And there was no effort to fix the unusable shower. Overall the hotel itself was fine, buffet breakfast was good and outside of the room issue the staff was very friendly but be aware that the photos online are intentionally deceiving and are advertised as much larger than reality.

the downside to the villas was the kitchen; there is no cooking pans to prepare a warm meal or microwave, the villas charge for renting a cooking pans/pots for daily use, which is unusual for a high-end villas resort. hopefully they will make an exemption in near the future for not charging customers for using pots and pans.

We bought a drink that didn’t taste right but the staff did more than they needed to to fix the drink such impeccable service I would recommend this motel in a heartbeat

This was a SCAM booking...Beware...I did not make this booking. Hotel.com needs to sort out SECURITY issues immediately.

Trang is nice and supportive. The driver who took us to airport was excellent.