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Neptune Ngorongoro Luxury Lodge

5.0 star property

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Suite | View from room
Suite | Premium bedding, minibar, in-room safe, desk
Reception
Property grounds
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • All inclusive
  • Spa
  • Parking included

Explore the area

Map
Ngorongoro Crater, PO BOX 6222, Ngorongoro
  • Ngorongoro Crater
    ‪1 min walk‬
  • Mandusi Swamp
    ‪37 min drive‬
  • Lake Magadi
    ‪43 min drive‬
  • Lake Manyara (LKY)
    ‪74 min drive‬

Room options

View all photos for Suite

Suite | Living area | Fireplace

Suite

  • Sleeps 4
  • 1 King Bed

Similar properties

Living area

Ngorongoro Lodge member of Meliá Collection

  • Pool
  • All inclusive
  • Spa
  • Parking included
4.5 out of 5, Wonderful, (2)
Ngorongoro Lodge member of Meliá Collection

About this property

Neptune Ngorongoro Luxury Lodge

5-star Ngorongoro lodge with restaurant
A full-service spa, an outdoor pool, and a restaurant are available at this lodge. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Neptune Ngorongoro Luxury Lodge offers 20 accommodations with fireplaces and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. This Ngorongoro lodge provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can experience the thrill of a safari, and take advantage of an outdoor pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mvua African Rain Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. Children under 12 years old are not allowed in the spa without adult supervision.
Neptune Ngorongoro Luxury Lodge is an all-inclusive lodge. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Neptune Ngorongoro Luxury Lodge features an outdoor pool and a sauna. The lodge offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This all-inclusive lodge also offers spa services, a library, and a terrace. Onsite self parking is complimentary.

Neptune Ngorongoro Luxury Lodge has designated areas for smoking.

The Accacia Restaurant - Overlooking the pool, this restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Zebra Bar - Onsite bar. Open daily.
Room service is available.

All inclusive details

This lodge is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Accacia Restaurant
  • The Zebra Bar

Things to do

  • Full-service spa
  • Game drive
  • Game viewing
  • Library
  • Outdoor pool
  • Safari
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting
  • Grocery/convenience store
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Massage

Accessibility

  • Elevator

More

  • 1 floor
  • 20 buildings
  • Built in 2012
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Fireplace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Exploreans Lodge Ngorongoro
Exploreans Ngorongoro
Neptune Ngorongoro Luxury Lodge all inclusive
Exploreans Ngorongoro Lodge Ngorongoro Conservation Area
Exploreans Ngorongoro Ngorongoro Conservation Area
Ngorongoro Exploreans
Ngorongoro Exploreans Lodge
Ngorongoro Lodge Exploreans
Neptune Ngorongoro Luxury all inclusive
Neptune Ngorongoro Luxury
Neptune Ngorongoro Luxury Lodge Lodge
Neptune Ngorongoro Luxury Lodge Ngorongoro
Neptune Ngorongoro Luxury Lodge all inclusive
Neptune Ngorongoro Luxury Lodge Lodge Ngorongoro

Neptune Ngorongoro Luxury Lodge Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 34 out of 39 reviews
Rating 8 - Good. 3 out of 39 reviews
Rating 6 - Okay. 1 out of 39 reviews
Rating 4 - Poor. 0 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a splurge reservation at the end of our ten days in Tanzania. What a treat that was-especially after struggling with Internet and other “missing” items at other properties. Everything about the Neptune property was first rate from the furnishings to the food to the convenience and the staff. Yes, the price point was higher than we normally spend but truly if you get what you pay for, the price seems justified. At Neptune we received what we paid for and then some!
Stayed 1 night in Sep 2024

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property… staff was the best part of the vacation. Would definitely recommend
Stayed 1 night in May 2024

10/10 Excellent

Lorie

Stayed 2 nights in May 2024

2/10 Terrible

Irina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say to anyone considering staying in this property think again, and move to another lodge unless you like to be harassed, kidnapped for 12 hours ( by locking the gate and not letting us go to Serenity four seasons till midnight when it was too late), Keeping me and my friend outside without a/c, food or water in the heat of Tanzania. Manager in Neptune Ngorongoro acted like he belongs to some criminal enterprises, thinking of nothing as racketeering, insults, threats, intimidations by sending his other gang members pretending to be police, causing my blood pressure skyrocket and nervous breakdown with crying all that time. Finally after reaching breaking point I started to fight back, by calling Expedia, American Embassy and other lodges in Serengeti where we were on the way to FOR HELP! This experience left a bitter taste about whole supposed to be nice vacation time across half of the world. I have been all over many continents, and seen good and not very, but in general hotels always trying to accommodate and resolve the problem. But this NEPTUNE NGORONGORO can't be even characterized ( the only things coming to mind is Torture chamber)

10/10 Excellent

Haydee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay at Neptune!
We had a fabulous time and loved the special attention they give to their guests. They have thought of so many details to make you comfortable, including hot water bottle under the sheets at night! Super cozy as the weather was cold. Each suite had 2 fireplaces - very spacious with a great terrace. We are surely coming back to this one!
Stayed 4 nights in Nov 2022

10/10 Excellent

William Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MRTJ
Exceeded expectations. Property and service exceptional. Game drive Ngorongoro was over the top ! Saw NINE rhinos. A once in a lifetime experience
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. It is a bit rustic but comfy. Some of the furniture had staining and should be replaced. Food is the best part. Chef is very good. Amazing donuts and the best curry I have ever had. I do wish they had more games for kids ie checkers or cards. The staff is amazing. They work their butts off to make sure you are happy. Please tip them. You are a terrible person if you do not tip the service staff in Africa. I do not care what your country customs are. You tip in Africa.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Paola, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neptune was a paradise hidden in the middle of the forest. The facilities are well kept and looked after. The food was amazing. The service hands down was the best service we have ever experienced. The staff is happy to help and accommodate. They go above and beyond to make your stay an awesome experience! I would 100% recommend this hotel. We stayed for 3 nights and we wish we could have stayed longer. Joseph, Martina, Clara were great. The cleaning crew were superb! Restaurant staff was always happy with a smile on their face. If you arrange a tour through the hotel make sure you ask for Peter as your tour guide. He has an eye of an eagle and is humble and always happy!!! Thank you Neptune staff for making our stay one of the best we have ever had.
Stayed 3 nights in Apr 2019

10/10 Excellent

Laily, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
The staff and service was excellent - every effort was made to make our stay as comfortable as ever. Nothing was too much for the staff who were friendly and welcoming. The lodge was of the highest standard and a pleasure to stay in. We didn't want to leave after our two days.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotels in the area; great food
The manager, Manish was exceptionally attentive and helpful. Food was very tasty and well prepared, which I didn't expect given that its all inclusive. It is hard to find truly great hotel and service in Tanzania, and this seems to be it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gerardo, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Ngorongoro
Top class service and flexibility. Excellent location and facilities Top food and drinks. Worth living there five to six days. Taylor made excursions. Great, great Manager and Chef. Enjoy the people working there, they go the extra mile to please you.

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Luxury Lodge next to Crater
We stayed here for one night during our honeymoon. The hospitality and service are the number one priorities of the general manager and staff. From the time they greeted us as our car arrived to the moment we left, every detail was taken care of. The rooms are large and immaculate with outstanding views from the porch, the lodge is well-decorated and the food is excellent. But what we will remember most is the friendliness of the general manager and staff.

10/10 Excellent

RORivera, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My impressions
Aftera long a tiring trip from Oloitokitok Kenya to Arusha Tanzania and then to the Ngorongoro area I was received at the same parking area by hotel personel with cleansing towels and refreshments. The service from then on was superb. The hotel location is outside african turnmoil, a place where you can relax, cottages are roomy with all the comodities you need to stay at ease. It is located just a few minutes from gnorongoro entrance an is all included. Comparing hotel rates with others I stayed vs. what i got, this is the place to go.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Had a great stay at Exploreans, Ngorongor lodge

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for visiting Ngorongoro crater from
We just spent two nights @ Exloreans and it as really a superb hotel, we were two adults and three children and we felt totally pampered at the end of our stay, our hosts even seemed sad to see us go. We were in suite # 20, which is in a great location, separate from other cottages/suites. Stanley, the lodge manager, is really a credit to the Exploreans brand, he runs the lodge like a smooth Swiss watch, and nothing is too much trouble for him. The F&B manager, Adigon, is also amazing - always ensuring that my three children were well catered for so far as food and drinks were concerned, even reminding me about extra milk for my baby when we went on long trips. I would recommend this hotel to anyone (and have already done so in my office). Well done Stanley et al.

10/10 Excellent

Christel & Patrick, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Value for Money
This hotel is outstanding. The food, staff, and room was marvelous. My only wish is that it had a view of the crater but the surrounding view from our room was delightful.

10/10 Excellent

Brenda, Dar es Salaam, Tanzania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart choice, excellent value for money
This hotel was an oasis for us following an "extreme" safari in very challenging weather. It is a brand new property, set just outside the main gate to Ngorongoro Crater, thus combining the best of both worlds (easy access, but not having to pay excess fees). The service was impeccable and the two room suite cottages nicely furnished and very comfortable. All inclusive with excellent food, good wine and local beer. Can easily recommend. Resident-friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding!
beautiful setting, comfortable, spacious and beautiful cottages, very good and efficient service by the friendly staff, good food (however they could work a bit on their desserts...). I have never before experienced this level of service and luxury in Tanzania.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Exploreans only opened a year ago.As a regular traveller I could not fault this hotel.The rate includes full board and the chef is exceptional.Room and property surroundings lovely.Staff very friendly as well.

10/10 Excellent

Safari Lover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultimate luxury and relaxation
Thankfully I opted for the all-inclusive package, which included very generous portions of food and wine at each meal. The food at the lodge was overall outstanding (other than the packed game drive lunch, which could have been improved significantly), and the hospitality of the staff is second to none. My room had a huge balcony overlooking the ridge outside the crater and cozy faux fireplaces in the bedroom and sitting room. Bedding was quite comfortable by African standards and the property felt very safe. Excellent massage/spa services provided by Grace!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022