4/10 Poor
Farah
Traveled with family and small children
Apr 10, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately there was a dance competition that was happening the weekend that we were arriving. The only thing that was unfortunate about this situation is that we were treated like crap because we weren't a part of the dance competition so any of our needs and wants did not matter.
We asked upon check in for a room with a balcony whether it be in the first or the second floor even a walk out.
We were told that nope everyone tomorrow and the day after are coming for the dance competition and they don't want to move anything around because the dance competition people have priority.
What made me even more upset was the person behind us a part of the dance competition ask for the same request and the staff went above and beyond for them clearly knowing that I had asked first.
I'm not sure if it was the particular staff member I was speaking with, but how could you tell one guess that they're not important because they're not part of the event happening?
I used to come here a lot when my first child was small I respected the property I respected the staff and I respected the area. But boy oh boy I guess you must be a part of something big in order to get respect around there.
Paying $25 a night for parking if you are in the main attraction area is ok however being in the middle of nowhere and still making your guests pay that much is ridiculous.
We should have taken the fallsview deal it would have been cheaper and the water park is much larger & free parking
Farah
Stayed 2 nights in Mar 2025