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Best Western Colonel Butler Inn

3.0 star property

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Photo gallery for Best Western Colonel Butler Inn

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, blackout drapes
Reception
Front of property - evening/night
Free daily continental breakfast
Sports bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • Bar
$113
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
278 Mary Street, Niagara-on-the-Lake, ON, L0S1J0
  • Place, Jackson-Triggs Winery
    ‪16 min walk‬
  • Place, Shaw Festival Theatre
    ‪2 min drive‬
  • Place, Peller Estates Winery
    ‪4 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪50 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(84 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

2 Double Beds, Non-Smoking, Wireless High Speed Internet, Coffee Maker, Iron and Ironing Board, Minifrige

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Fireplace, Sofabed, Mini Fridge, Wireless High Speed Internet

  • Sleeps 4

Suite-1 Queen Bed, Non-Smoking, Superior Room, Jetted Tub, Fireplace, Sofabed, Mini Fridge

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Superior Room, Jetted Tub, Fireplace, Sofabed, Mini Fridge

  • Sleeps 4

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About this property

Best Western Colonel Butler Inn

3-star hotel in Old Town Historic District
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, concierge services, and a 24-hour front desk.
Best Western Colonel Butler Inn offers 26 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

A 24-hour business center is on site at this 3-star property. This Niagara-on-the-Lake hotel also offers a fitness center, a terrace, and a vending machine. Complimentary self parking is available on site.

Best Western Colonel Butler Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Butler's Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Butler's Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room refrigerator
  • Travel crib

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Colonel Butler
Best Western Colonel Butler Inn
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Niagara-on-the-Lake
Colonel Butler Inn
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Colonel Butler Niagara On The
Best Western Colonel Butler Inn Hotel
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Inn Hotel Niagara-on-the-Lake

Reviews

Best Western Colonel Butler Inn Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 607 out of 1002 reviews
Rating 8 - Good. 317 out of 1002 reviews
Rating 6 - Okay. 56 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 5 out of 1002 reviews

Reviews

10/10 Excellent

SERGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time at Colonel Butler Best Western. We were celebrating our 50th wedding anniversary and they had a bottle of champagne waiting for us. They made our special day very special. The room was small but very clean and the breakfast was good too.
Stayed 2 nights in Aug 2025

8/10 Good

Johann

Traveled with family
Liked: Staff & service
Basic accommodations, relatively small beds and bathroom. Did the job.
Stayed 2 nights in Aug 2025

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
We had a great stay. Service was excellent. A particular shoutout to Allison at the front desk and Carol in the breakfast room for their friendly and professional hospitality. Thank you.
Stayed 3 nights in Jul 2025

8/10 Good

Jara

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay just wished we knew there wasn’t an elevator ahead of time. We had very heave luggage from our road trip
Stayed 1 night in Jul 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Not convenient to walk to at night Everything else meets best western standards
Stayed 2 nights in Jul 2025

10/10 Excellent

Jiehui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a really beautiful hotel with flowers at the entrance. I would say , all meets our expectations. The room is big , clean and very organized. It’s a walking distance to the downtown. The staff at the reception is very helpful when I asked her help with the restaurant info in the town. Having Breakfast at the balcony is a great experience.
Stayed 1 night in Jul 2025

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Virginia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean room with a walk in shower. About a 5 minute drive to Queen Street where the Royal George Theatre and shops are located.
Stayed 1 night in Jul 2025

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations. Great spot and lots of options for dining out. Breakfast at BW was great and staff awesome. Would definitely stay again.
Stayed 3 nights in Jul 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. Niagara on the lake is lovely. The hotel has comfy rooms, although slightly on the small side for a family of 4. The breakfast was good and the breakfast staff were fabulous.
Stayed 2 nights in Jul 2025

8/10 Good

Maddi

Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from main strip but very clean and spacious room. Breakfast included was decent and convenient. Very nice staff and well appointed room.
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was very friendly
Stayed 2 nights in Jun 2025

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in Jun 2025

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, comfortable
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Anniversary

Great hotel. Small amount of rooms so not a lot of people. Walking distance to most attractions and dining. Hotel was quiet. Breakfast was just the right offering.
Stayed 2 nights in Jun 2025

8/10 Good

Gerardine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick overnight stay at the end of our visit to Canada. Clean and comfortable, friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As with other properties in the chain, the Best Western in Niagara on the Lake offers excellent value. Our room was spotless and comfortable - starting with the beds and pillows. We enjoyed the breakfast and dining area. And the staff were eager to provide advice and help in any way they could.
Stayed 2 nights in Jun 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, short walk from town centre. Friendly staff and really good breakfast included. I recommend this hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary Jo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The convenience of being "just far enough" away from the hustle and bustle of the main street in Niagara on the Lake was perfect. Walking distance to everything, free parking, lovely breakfast included(the staff were terrific in the breakfast room) Windows that open for fresh air and comfortable decks/patios to relax outside of the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms. Quiet. Excellent breakfast.
Stayed 2 nights in Jun 2025