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Best Western Colonel Butler Inn

3.0 star property

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Photo gallery for Best Western Colonel Butler Inn

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, blackout drapes
Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, blackout drapes
Front of property - evening/night
Sports bar
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • Bar

Explore the area

Map
278 Mary Street, Niagara-on-the-Lake, ON, L0S1J0
  • Jackson-Triggs Winery
    ‪16 min walk‬
  • Shaw Festival Theatre
    ‪2 min drive‬
  • Peller Estates Winery
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪60 min drive‬

Room options

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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The price is $224 total
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About this property

Best Western Colonel Butler Inn

3-star hotel in Old Town Historic District
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, concierge services, and a 24-hour front desk.
Best Western Colonel Butler Inn offers 26 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

A 24-hour business center is on site at this 3-star property. This Niagara-on-the-Lake hotel also offers a fitness center, a terrace, and a vending machine. Complimentary self parking is available on site.

Best Western Colonel Butler Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Butler's Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Dutch, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Butler's Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room refrigerator
  • Travel crib

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Colonel Butler
Best Western Colonel Butler Inn
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Niagara-on-the-Lake
Colonel Butler Inn
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Colonel Butler Niagara On The
Best Western Colonel Butler Inn Hotel
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Inn Hotel Niagara-on-the-Lake

Best Western Colonel Butler Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 1000 reviews
Rating 8 - Good. 336 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Harry

Stayed 2 nights in Mar 2025

10/10 Excellent

Joelle Eloise Nieves

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well-stocked room, incredibly helpful staff, and overall great value
Stayed 1 night in Feb 2025

10/10 Excellent

Allison

Stayed 1 night in Mar 2025

6/10 Okay

Janice

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Front desk staff was friendly and made check in easy. Rooms are quiet and clean. Area is very safe. Only one disappointment, the Expedia listing states spa and hot tub and they do not have either one.
Stayed 1 night in Mar 2025

10/10 Excellent

Shirley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Tracy

Stayed 1 night in Mar 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service
This property was close to the downtown area and the prices were more affordable than many other hotels in the area
Stayed 1 night in Mar 2025

6/10 Okay

Virginia

Liked: Staff & service
NOT GOOD They say they have Hot Tub but is 1 person Jacuzzi tub on are annversary weekend False advertisement!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice place

Lovely cookies when checked in. Room nice bed comfortable l. New tv needed. Great breakfast choice
Stayed 1 night in Mar 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very enjoyable stay. The hotel was clean and the staff was friendly.
Stayed 2 nights in Feb 2025

8/10 Good

Nadine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay however breakfast was ok (could have used more selections, ex. Sausage/bacon, hashbrowns).
Stayed 1 night in Feb 2025

8/10 Good

Lydia

Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fire place in our room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a quiet area of town. The room was very clean, and the beds were comfortable. The breakfast area was well stocked with various food options, and the breakfast attendant was friendly. Check in and out were very easy processes. It was a very good experience overall, and I’d stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained, in a good area and staff were very helpful with requests. All at a reasonable price.
Stayed 1 night in Dec 2024

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centre to Niagara on the Lake. Very quiet, clean rooms. Good breakfast. Good firm mattress and lots of towels. It snowed night before and they didn’t clear the snow in the parking lot. Also, we tried to checkin an hour before the allowed time. Receptionist said room was ready however we would have to pay $40 extra for that small amount of time. We waited outside for a hour a came back. Otherwise everything else was great.
Stayed 1 night in Feb 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place!
Stayed 1 night in Jan 2025

8/10 Good

Doug

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a very dated hotel, but this was my second time staying here, so no real complaints. Breakfast is very good. The fitness room could use some updates, but it's better than nothing. Rooms are comfortable. There is no elevator and you need a step ladder to get into and out of the shower, so just be forewarned.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maria Sarife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always great experience!
Stayed 2 nights in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mansi Niranjan, Pottstown

Traveled with group
Liked: Cleanliness, amenities
Staff was great. Breakfast was very good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mayoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

krystal

Stayed 1 night in Jan 2025