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Best Western St. Catharines Hotel & Conference Centre

2.5 star property

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Photo gallery for Best Western St. Catharines Hotel & Conference Centre

In-room safe, desk, iron/ironing board, rollaway beds
Lobby
Lobby
Indoor pool, outdoor pool, sun loungers
Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) | In-room safe, desk, iron/ironing board, rollaway beds

Reviews

7.8 out of 10
Good

Popular amenities

Explore the area

Map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • FirstOntario Performing Arts Centre
    ‪3 min drive‬
  • Montebello Park
    ‪3 min drive‬
  • Meridian Centre
    ‪4 min drive‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 320 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) | In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 391 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, rollaway beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 391 sq ft
  • Sleeps 6
  • 3 Queen Beds

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Exterior

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About this property

Best Western St. Catharines Hotel & Conference Centre

St. Catharines hotel with private balconies
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool and an outdoor pool, Best Western St. Catharines Hotel & Conference Centre provides a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities consist of a business center and meeting rooms. This family-friendly hotel also offers a fitness center, a terrace, and barbecue grills. Complimentary self parking is available on site.

Best Western St. Catharines Hotel & Conference Centre is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WRIGLEYS SPORTS BAR

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Best Western St. Catharines Hotel & Conference Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 389 out of 1006 reviews
Rating 8 - Good. 319 out of 1006 reviews
Rating 6 - Okay. 145 out of 1006 reviews
Rating 4 - Poor. 91 out of 1006 reviews
Rating 2 - Terrible. 62 out of 1006 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2024

10/10 Excellent

Jud

Liked: Cleanliness, staff & service, amenities
Great staff and nice quiet hotel
Stayed 1 night in Jan 2025

6/10 Okay

Nghiep

Stayed 1 night in Dec 2024

8/10 Good

Christopher

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Chlorine smell to much
Stayed 2 nights in Dec 2024

8/10 Good

Gillian

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and so nice to have it served on china plates with silverware. Friendly and helpful staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Left review on google. :)
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Mohit

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Breakfast is average table light is not working
Stayed 1 night in Dec 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is that at breakfast they didn’t have enough cutlery for every guess, specially forks.
Stayed 1 night in Dec 2024

8/10 Good

Tracy

Stayed 1 night in Dec 2024

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Willy

Stayed 1 night in Dec 2024

10/10 Excellent

Bony Gubbs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Dec 2024

10/10 Excellent

Vashti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Mr.

Stayed 2 nights in Dec 2024

4/10 Poor

Raymi

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Charged extra fees on site .. pet fee is high per day .. rooms are old and have worn out fixtures with dangerous electrical plugs in them
Stayed 1 night in Dec 2024

8/10 Good

Paul, Hamilton

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Terri

Stayed 1 night in Dec 2024

10/10 Excellent

Lola

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were great
Stayed 1 night in Dec 2024

8/10 Good

Mario, St. Catharines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good stay
Stayed 1 night in Dec 2024

4/10 Poor

Hoi

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
1. The shower does not function properly with half the water goes to the top and the other stays at the spout below! WASTE of water!!!!! I stayed in two hotel rooms and the shower was the same in both ccases! 2. No one came to the room to clean up, remove the garbage or change the towels even though I stayed more than 1 day!!!!! 3. The hook for the bath towel on the door in the shower room was placed at the VERY TOP of the door! Do you expect all your cleients to be 7 feet tall? That is absurd! 4. the hotel building was poorly designed with LONG winding corridors. The reception office and restaurant are so far away from all the rooms. 5. The main entrance and the reception desk of the hotel are located at the BACK of the hotel! What architect worth his/her salt would design a hotel this way?
Stayed 3 nights in Dec 2024

4/10 Poor

Ray

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
All drink vending machines were out of order. Cleaning staff entered my room while do not disturb hangar was on doorknob. Front desk wouldn’t answer phone when we called to arrange extended checkout time. Missed breakfast because night staff said 11am instead of 10am cutoff.
Stayed 1 night in Dec 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Isn't the star ratings enough? Lol!
Stayed 1 night in Dec 2024