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Comfort Inn The Pointe

3.0 star property

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Photo gallery for Comfort Inn The Pointe

Exterior
Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
$88
includes taxes & fees
Feb 1 - Feb 2

Explore the area

View in a map
1 Prospect Pointe, Niagara Falls, NY, 14303
  • Place, Niagara Falls State Park
    ‪2 min walk‬
  • Place, Rainbow Bridge
    ‪5 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪7 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(61 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(169 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Bay view

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Inn The Pointe

Hotel in Downtown Niagara Falls
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1056 square feet (98 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Onsite parking is available (surcharge).

Comfort Inn The Pointe is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,056 square feet of conference space
  • Meeting room

Outdoors

  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 75.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 20.00 per night
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Pointe
Comfort Inn Pointe Hotel
Comfort Inn Pointe Hotel Niagara Falls
Comfort Inn Pointe Niagara Falls
Comfort Inn Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Hotel
Comfort Inn The Pointe Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls

Comfort Inn The Pointe Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 705 out of 1606 reviews
Rating 8 - Good. 433 out of 1606 reviews
Rating 6 - Okay. 263 out of 1606 reviews
Rating 4 - Poor. 102 out of 1606 reviews
Rating 2 - Terrible. 103 out of 1606 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Charmie

Traveled with group
Food is always the same thing everyday. We requested for room service, they came but didn’t clean the room, just left clean towels inside the room. A/C is not that cold. We were perspiring in the middle of the night. Parking is spacious and fee is affordable. There’s a lot of restaurant around the area and it’s walkable. The place is very near to the Niagara Falls Park.
Stayed 4 nights in Oct 2025

10/10 Excellent

Peng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place for a night at Niagara Fall. Room is decent and clean. Front desk is pretty nice. Breakfast included but not so good.
Stayed 1 night in Oct 2025

10/10 Excellent

Daisy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay here. It is just as good as the first time
Stayed 1 night in Oct 2025

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 2 nights in Oct 2025

8/10 Good

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, very convenient to the park and walking distance to the falls. The breakfast (not included) was good.
Stayed 1 night in Oct 2025

6/10 Okay

Nadeeshan

Disliked: Cleanliness, property conditions & facilities
Breakfast is good. It would be better if there were other food varieties. The coffee maker in the room is not clean, and when I told that to the front desk, they said they didn't have staff. However, the hotel's location is super close to Niagara State Park.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jihoon

Stayed 1 night in Oct 2025

4/10 Poor

Jose A, halfmoon

Liked: Staff & service, property conditions & facilities
renta es muy cara
Stayed 2 nights in Oct 2025

10/10 Excellent

Rishank Santosh

Stayed 1 night in Oct 2025

6/10 Okay

Relito, Las Vegas

Traveled with partner
Disliked: Staff & service
Terrible breakfast menu. Service staff slow.
Stayed 3 nights in Oct 2025

8/10 Good

Louis

I
Stayed 3 nights in Oct 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is next to the Niagara Falls State Park and very close to the Rainbow Bridge. I stayed there twice (checking in after 4 p.m. on both occasions) and had to wait for my room to be cleaned each time. In general terms, it’s a good place to stay.
Stayed 1 night in Oct 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is next to Niagara Falls State Park and very close to the Rainbow Bridge. I stayed there twice, checking in after 4 p.m. on both occasions, and had to wait for my room to be cleaned each time. Overall, it’s a good place to stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Traveled with partner, Traveled with family
Liked: Amenities
Nice staff. Conveniently located near all attractions w private parking
Stayed 1 night in Aug 2025

8/10 Good

Greg

All good except for the extremely loud ?music? In the lobby at check in.
Stayed 2 nights in Oct 2025

8/10 Good

Cheryl, Louisville

Liked: Cleanliness, amenities
Comfort Inn The Pointe location was our reason for booking. Out the door you are right at the bridge to the Falls. The place was clean, but dated.
Stayed 1 night in Oct 2025

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Checked in 2hours early, quick and easy. Amenities fine: hair dryer, refrigerator, microwave. The big complaint is that the wall to the adjoining room seemed to be made of paper. The adjoining door is pretty light as well. We could hear our neighbor talking on the phone at 9pm as well as the person she was talking to on speaker. The party next door started a couple hours later. Impossible for us to sleep. We called down to the front desk around midnight. They called the neighbor and it got quieter for a bit…until more people arrived. We finally got to sleep about 4:30am. Complained again in the morning (afternoon actually by the time we woke up), and they said they would address it. Asked to change rooms but none available. Second night it was quiet UNTIL 2am when they came back to their room. We called down once at 3 and the noise stopped. If this is how Comfort Inn builds their properties, I can say with surety that I won’t be staying in one again, ever.
Stayed 2 nights in Oct 2025

6/10 Okay

Heather R

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This property relies on the fact that it’s so close and walkable to Niagara Falls. Bc the service there leaves ALOT to be desired. I get not having housekeeping daily, but they said we would get it every 3rd day. We didn’t. When we asked for it on day 4 ( we asked the front desk and she said she would try to tell housekeeping and asked us to speak to housekeeping ourselves…which we did) we still didn’t get house keeping. Didn’t happen the entire 6 days there. When we spoke to the desk again, (they always act like we are such a nuisance) and he told me I could put my own towels and trash outside my room to be picked up and offered to give me a trash bag so I could take my own trash out! He then gave me 2 towels from the back to take upstairs myself. And when I asked for more coffee supplies for the room he grunted As he had to go to the housekeeping room himself to get it. They DO not care if you enjoy your experience bc they KNOW people will stay there due to the convenience to Niagara Falls. Don’t get your hopes up on service there tho. You’re on your own.
Stayed 5 nights in Oct 2025

6/10 Okay

Trupti Prashant

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Breakfast lot of thins running out, staff is lazy
Stayed 1 night in Oct 2025

10/10 Excellent

Sanjeev

Liked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is the perfect place to stay when visiting Niagara. It is right outside of the park. You can park your vehicle and not have to get back in it until time to leave.
Stayed 3 nights in Oct 2025

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for hand towels and Kleenex which they promised but never delivered. Electric plugs on bed tables were loose and did not work. Needs refurbished!!
Stayed 2 nights in Oct 2025

4/10 Poor

Boyd

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
First thing the staff was not very friendly at check in and check out. I have never had to pay to park at a hotel I was staying at ever. They only five channels on the tv. The stays at both Comfort Inn were not a good experience and I will never stay at any other Comfort Inns ever.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lalu

Liked: Cleanliness, staff & service, property conditions & facilities
Great and close to the falls!
Stayed 2 nights in Oct 2025

8/10 Good

srikanth

Stayed 1 night in Sep 2025