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Crowne Plaza Niagara Falls Fallsview by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Niagara Falls Fallsview by IHG

2 restaurants, breakfast served
Casino
Point of interest
Point of interest
Children's activities

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Fallsview Indoor Waterpark
    ‪3 min walk‬
  • Casino Niagara
    ‪6 min walk‬
  • Fallsview Casino
    ‪18 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪44 min drive‬

Room options

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About this property

Crowne Plaza Niagara Falls Fallsview by IHG

3.5-star hotel in Clifton Hill
This hotel features 2 restaurants, a full-service spa, and a casino. A casino shuttle is free. Additionally, a water park (surcharge), an indoor pool, and a fitness center are onsite. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview by IHG offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Recreational amenities at the hotel include a water park (surcharge), an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Crowne Plaza Niagara Falls Fallsview by IHG features a water park (surcharge) and an indoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. Event facilities measuring 7578 square feet (704 square meters) include conference space. This Niagara Falls hotel also offers a casino, a fitness center, and a sauna. Parking is available onsite for a surcharge.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
The Rainbow Room - This restaurant serves breakfast and lunch.
Prime Steakhouse - This steakhouse serves dinner only. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free casino shuttle
  • Self parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Indoor pool
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Ballroom
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from February 25 2025 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 percent destination fee will be charged
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
  • Self parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview by IHG Hotel
Crowne Plaza Niagara Falls Fallsview an IHG Hotel
Crowne Plaza Niagara Falls Fallsview by IHG Niagara Falls
Crowne Plaza Niagara Falls Fallsview by IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview by IHG Reviews

Reviews

6.8
Rating 10 - Excellent. 516 out of 1736 reviews
Rating 8 - Good. 412 out of 1736 reviews
Rating 6 - Okay. 303 out of 1736 reviews
Rating 4 - Poor. 247 out of 1736 reviews
Rating 2 - Terrible. 258 out of 1736 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Lori

Liked: Staff & service
Stayed 5 nights in Dec 2024

2/10 Terrible

Lilia Raquel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room very smelly like feet vary dusty and the second room the blankets of the bed has blood stains horrible honestly never again
Stayed 3 nights in Dec 2024

8/10 Good

T.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Our booked rooms were not available due to renovations so we were given suites instead. These had excellent views of the falls. The hotel is getting tired looking and needs an update but the location and staff are excellent.
Stayed 1 night in Dec 2024

6/10 Okay

Renata

Was ok
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Denis

Disliked: Staff & service, property conditions & facilities, room comfort
False ad. of king size bed
Booked standard room with king size bed. Room was vwry small and bed was a double at best. Front desk said that IHG approved it listed as a king size and that was the biggest. Do not list King size bed if that isn't what you have. Would have booked room with 2 doubles instead if i had known.
Stayed 1 night in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Jitendra

Traveled with partner
Liked: Staff & service
Room was too small n shower hot water basically I had to wait 6 minutes for hot water. Confusion in registration desk where it’s located
Stayed 1 night in Dec 2024

10/10 Excellent

Anirban

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Kevin

Traveled with partner
Disliked: Amenities, property conditions & facilities
Paid for a premium Kingbed room with a view of the falls. Difficult to actually view the Falls. Room was Small and with a king bed it was cramped. Smallest bathroom in a hotel ive ever stayed in. Could barely move in the bathroom. And then when leaving I was charged for parking and resort fees adding an extra $75 per night. Last time I'll stay at the Crowne Plaza.
Stayed 2 nights in Dec 2024

2/10 Terrible

Lorne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Niagara Falls.
The Crown royal is a renovated property right near the rainbow bridge looking south into both cascades of Niagara Falls. The view is magnificent when the sky is clear (obviously). It was a very nice place to stay. To get to the top floors you had to take two elevators. Everything else was acceptable.
Stayed 2 nights in Dec 2024

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Birthday weekend
Room thermostat would not work, maintenance came in and turned heat on but there was no way to turn it down or off. Hotel was sold out so the would not move me. Second day the gave me a high floor room with a great view. Location of the hotel is great. Parking at $40 a night is not helpful to the total price of the trip. Staff was very professional, room cleaners were great
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated
Stayed 1 night in Dec 2024

8/10 Good

Victor

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Ma Kristine

Traveled with family
Disliked: Property conditions & facilities
Room was really old and overpriced. The view is amazing!!

10/10 Excellent

DOTTIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was great with great restraunts and ammenities - great connections to all the buildings next door, and nice and close to the walk and a great view. One issue, probably only specifically with our room, was the odd shaped bathroom where the toilet was angled and that put it partway under an over-large sink. Made sitting tight.
Stayed 4 nights in Dec 2024

6/10 Okay

jessie

Convenient
Stayed 1 night in Dec 2024

6/10 Okay

Liliana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Wrong description
They have a wrong description of the rooms, I needed space for 4 people and the room just had a king bed, they had to provide 2 rolling beds and we had no space left in the room to walk
Stayed 1 night in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to scenery walk.
Stayed 1 night in Dec 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you would expect
The stay was great. Was there for a work holiday event, got everything we needed, staff made sure we were well taken care of
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl, Brampton

Traveled with partner
Liked: Staff & service, amenities
I appreciate that the property is enclosed and allows convenient access to the casino. The staff were exceptional-very friendly and accommodating especially Rosa who went over and above to ensure that our stay was enjoyable.
Stayed 1 night in Dec 2024

4/10 Poor

Gretel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How dare you charge a location fee! Shame on you! Food at steak house was mediocre at best and over priced but waitress was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Dipsanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Old world charm at its best, with all the modern amenities that you want.
Stayed 1 night in Nov 2024