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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Sauna, hydrotherapy, aromatherapy, hot stone massages
Point of interest
2 restaurants, breakfast served
Point of interest
Children's activities

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Clifton Hill
    ‪2 min walk‬
  • Queen Victoria Park
    ‪3 min walk‬
  • Fallsview Indoor Waterpark
    ‪3 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪36 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds (Niagara Falls View)

7.4 out of 10
Good
(25 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Niagara Falls View)

7.8 out of 10
Good
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Partial Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Partial Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk-In Shower)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed (Niagara Falls View)

9.0 out of 10
Wonderful
(2 reviews)
  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout drapes, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Blackout drapes, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Niagara Falls View)

View from room

Standard Room, 1 King Bed (Niagara Falls View)

7.8 out of 10
Good
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View) | Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

7.2 out of 10
Good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View) | Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

8.6 out of 10
Excellent
(22 reviews)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

View from room

Suite, 2 Bedrooms (Niagara Falls View)

8.4 out of 10
Very good
(5 reviews)
  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Niagara Falls View)

View from room

Premium Room, 1 King Bed (Niagara Falls View)

8.4 out of 10
Very good
(9 reviews)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View) | Blackout drapes, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed (Niagara Falls View)

8.0 out of 10
Very good
(1 review)
  • Water view
  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5-star hotel in Clifton Hill
This hotel features 2 restaurants, a full-service spa, and a casino. A casino shuttle is free. Other amenities include a water park (surcharge), a fitness center, and a bar/lounge. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Recreational amenities at the hotel include a water park (surcharge), a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel features a water park (surcharge) and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. Event facilities measuring 7578 square feet (704 square meters) include conference space. This Niagara Falls hotel also offers a casino, a fitness center, and spa services. Parking is available onsite for a surcharge.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
The Rainbow Room - This restaurant serves breakfast and lunch.
Prime Steakhouse - This steakhouse serves dinner only. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free casino shuttle
  • Self parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Ballroom
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 percent destination fee will be charged
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
  • Self parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 539 out of 1807 reviews" "
Rating 8 - Good. 430 out of 1807 reviews" "
Rating 6 - Okay. 325 out of 1807 reviews" "
Rating 4 - Poor. 251 out of 1807 reviews" "
Rating 2 - Terrible. 262 out of 1807 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Natalie

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets on bed wet. Room dirty and not what i booked.
Stayed 1 night in Oct 2024

6/10 Okay

Vivian

Traveled with family and small children
Disliked: Staff & service, amenities
Checked in late night last minute. Understandable maybe short of staff. However, when I called the concierge for toothbrushes, they said be there in 20 mins, we waited for over 2hrs for them to come. The bathroom is noisy too, you can hear your neighbour flushing toilet and water running in their showers.
Stayed 1 night in Oct 2024

8/10 Good

JOSE DE JESUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but they didn't offer microwave and minibar in room.
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

6/10 Okay

Cynthia

Traveled with family
Very over priced for the features it offers. Bathrooms were tight. Breakfast buffet was awesome.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
I do not ever write reviews. Sadly, this hotel was so disappointing. We had no heat in the room. We tried bumping it up to 80, but it didn't matter. The front desk said sorry and that they were renovating.
Stayed 1 night in Oct 2024

2/10 Terrible

Sabita

Disliked: Cleanliness, staff & service, property conditions & facilities
we did not stay at the hotel last night. The hotel was terrible no heat no water no toilet paper. Everything was so horrible.. We checked out
Stayed 1 night in Oct 2024

10/10 Excellent

svetlana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I often stay in this hotel. Rooms are big and clean. Beds are comfy and swimming pool is always open.
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice. It was apparent that there had been renovations ... the lobby, hallways, lighting - all tastefully done. The water had to be off for a few hours each day but there was plenty of notice. Beds were very comfortable and we had a view of the falls, as well as being able to see the fireworks from our room. I recommend the restaurant on the 10th floor for dinner and the breakfast buffet was wonderful.
Stayed 2 nights in Oct 2024

6/10 Okay

Wenmei

Liked: Cleanliness, staff & service
Poor tiny room
Stayed 1 night in Oct 2024

2/10 Terrible

Ramia

The room we’re in its premium room have no heating system it’s freezing paying all that money for nothing I would never come again
Stayed 1 night in Oct 2024

6/10 Okay

Richard

Stayed 1 night in Sep 2024

6/10 Okay

Mark

Traveled with family
Disliked: Property conditions & facilities
The stay was fine but the room was small and the king bed was of average comfort. For what you pay you really don’t get much. As for the service, it was excellent. The front desk clerk went out of his way to accommodate us. For that I give him top marks.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dawn

Traveled with family
We’re locals and could very well go home after a night out, but the hotel was very central and comfortable. Truly it was the friendly staff that’s will keep us coming back.
Stayed 1 night in Oct 2024

4/10 Poor

Christopher

No heat. Was told to early in season to turn on heat as told by maintenance person had to give us a electric heater. Many people complained about same issue but as always its always about money and profit even though temperature has dropped significantly at night..
Stayed 1 night in Oct 2024

2/10 Terrible

Amy Carol

Stayed 3 nights in Oct 2024

6/10 Okay

Kimberley

Business traveler
Stayed 4 nights in Sep 2024

6/10 Okay

Jennifer

Stayed 1 night in Oct 2024

10/10 Excellent

Andrea

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is a plus
Stayed 2 nights in Sep 2024

10/10 Excellent

Mauricio

Stayed 1 night in Oct 2024

4/10 Poor

Denise, Lively

Traveled with partner
Liked: Staff & service
The hotel itself is good and in a good quiet area, but the standard room was very small, no side table, the bed and pillows were very uncomfortable. The decor is very old with hardly any plug ins. The bathroom was ridiculously tiny, I am a very small person and my shoulder touched the sink when I sat on the toilet! The view was the top of the parking garage.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good and Bad
We were there for our 40th wedding anniversary. The hotel was older and the front entrance very hard to find. The lobby was pure class, reminiscent of a era gone by. We had to take two different elevators to our room. Our room was located in an older part of the building. The glass on the hall windows was wavy. The mark of old glass, which was kind of cool. Our room was tastefully decorated with a very comfortable bed. However, my husband laid down on the bed while I was unpacking a few things, when he rose he cut his leg on a bar that was sticking out from the box springs. Of course he bled all over and we didn't have any band aids. I went down to the lobby to get first aid. They did send housekeeping up to clean the blood off the carpet, but did not fix the bar on the bed. The sink was not attached to the pedestal and leaked in the back on the floor. The toilet was NOT attached to the floor in any manner and was a bit unnerving when you sat down as it shifted. That was just strange. There was the previous person's coffee left in the coffee maker. The view from the room of the falls was STUNNING and everything the website showed, which was why I booked the room in the first place. For the cut on my husband's leg, the front desk knocked $8 off our bill-the parking. I wasn't too impressed.
Stayed 1 night in Sep 2024

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

2/10 Terrible

Clement

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever hotel
Theze 2 rooms was the dirtiest, smelliest room ever, which overlooks the car park and the pool, tge carpets was dirty
Stayed 2 nights in Sep 2024