See all properties

Crowne Plaza Niagara Falls NY Riverside by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Niagara Falls NY Riverside by IHG

Property amenity
Exterior
Banquet hall
Terrace/patio
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
$129
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
7001 Buffalo Avenue, Niagara Falls, NY, 14304
  • Place, Fashion Outlets of Niagara Falls
    ‪4 min drive‬
  • Place, Niagara Falls State Park
    ‪6 min drive‬
  • Place, Rainbow Bridge
    ‪8 min drive‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room

  • 285 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Mobility)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications, Mobility)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, City View

7.0 out of 10
Good
(10 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 2 Bedrooms

  • 510 sq ft
  • Sleeps 8
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, River View

8.0 out of 10
Very good
(6 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, River View

7.4 out of 10
Good
(3 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Bedroom

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 2 Bedrooms

  • 680 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, City View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, River View

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Premium Room, 1 King Bed, River View

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Cambria Hotel Niagara Falls
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, 1,754 reviews
Cambria Hotel Niagara Falls

About this property

Crowne Plaza Niagara Falls NY Riverside by IHG

3.5-star hotel in La Salle
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and self parking. Housekeeping is available on request.
Crowne Plaza Niagara Falls NY Riverside by IHG offers 141 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza Niagara Falls NY Riverside by IHG features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 4 meeting rooms. Event facilities measuring 8673 square feet (806 square meters) include conference space. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

Crowne Plaza Niagara Falls NY Riverside by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Bella Vista Ristorante - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: USD 9 to 18 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bella Vista Ristorante

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 8,673 square feet of conference space
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (72 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 9 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 9 to 18 per person
  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Four Points Niagara Falls New York
Four Points Sheraton Hotel Niagara Falls New York
Four Points Sheraton Niagara Falls New York
Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Riverfront Hotel
Four Points Sheraton Riverfront Hotel
Four Points Sheraton Niagara Falls Riverfront
Four Points Sheraton Riverfront
Four Points Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Hotel
Four Points Sheraton Niagara Falls
Hotel Four Points by Sheraton Niagara Falls Niagara Falls
Niagara Falls Four Points by Sheraton Niagara Falls Hotel
Hotel Four Points by Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Niagara Falls
Four Points Sheraton
Four Points Sheraton Hotel
Four Points by Sheraton Niagara Falls
Niagara Riverside Resort BW Premier Collection
Crowne Plaza Niagara Falls NY Riverside by IHG Hotel
Crowne Plaza Niagara Falls NY Riverside an IHG Hotel
Crowne Plaza Niagara Falls NY Riverside by IHG Niagara Falls

Reviews

Crowne Plaza Niagara Falls NY Riverside by IHG Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 395 out of 1026 reviews
Rating 8 - Good. 231 out of 1026 reviews
Rating 6 - Okay. 193 out of 1026 reviews
Rating 4 - Poor. 101 out of 1026 reviews
Rating 2 - Terrible. 106 out of 1026 reviews

Reviews

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the river with great views and atmosphere. Clean and I would stay there again
Stayed 1 night in Jul 2025

8/10 Good

laura, Southaven

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, everything very good
Stayed 1 night in Jul 2025

6/10 Okay

Brian

Disliked: Staff & service, property conditions & facilities
Our room and view were as described at time of booking. Room and hotel were clean which is always a plus. Location of the hotel is great between Buffalo and Niagara. Building only had one small elevator which I really think they should have disclosed at the time of booking. Especial when we booked a premium room. Time waiting for the elevator around check out was extreme and frustrating many guest.
Stayed 2 nights in Jul 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Deceptive charges at checkin. Not published !

Stay was very nice. However surprise $100 at check in was unnecessary! And told at check in that it comes off your bill only to find out at check out it takes easily 3-5 business days to see in your account. Very deceptive Crown Plaza IHG! What’s the point ?
Stayed 1 night in Jul 2025

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was like Crown Plaza’s forgotten step-child. There was hair on the bathroom floor when we checked in, stains on the window shades, and an overall musty smell coming from the rug in the bedroom. The shower pressure stung. There were patches on the walls near the top of the windows, clearly fixed in a shotty, quick way rather than the right way. So disappointing. This hotel is also not for people who are hoping to walk to Niagara Falls spots- only drivable. Not in the best area either. The only plus to this hotel was the friendly staff at the front desk. For the price I would have expected more. To the Crown Plaza corporate office: put more of an effort in this hotel, it needs a complete overhaul.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mohammad

Stayed 1 night in Jul 2025

2/10 Terrible

Kinjee

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very bad experience 😢
Stayed 1 night in Jul 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Niagara Falls family trip

The hotel was clean, the view was great. The restaurant had great food and LIVE MUSIC! The mattress was a bit old and springy, but far from the worst. And one of the elevators was out of service which made going up and down to the 6th floor take a while. Short drive to the Maid of the Mist. Overall great stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

mamadou

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not clean for real it's a beautiful location but 😔
Stayed 1 night in Jul 2025

10/10 Excellent

DIANE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Beth

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was great. People were friendly. Only 2 things that were a downer was we waited for almost an hr after ordering breakfast and finally left the dining area. We did get $6 back of a $50 breakfast, and a to go breakfast to take to our room, but it only half half of our order. Also one working SMALL elevator on an 8 story hotel IS NOT ACCEPTABLE. You guys had a lot of very unhappy customers and wait time for an elevator was over 15 minutes most of time. As I have metal in my ankle, going up five flight of steps was not an option.
Stayed 1 night in Jul 2025

8/10 Good

SURYA

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2025

6/10 Okay

Tony

Traveled with family
Liked: Cleanliness, staff & service
V
Stayed 1 night in Jul 2025

2/10 Terrible

Arturo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointment in niagara

In need of a refresh, TV did not work in room asked for a discount for the inconvenience but nothing was discounted. Dirty carpets dirty red vacuum filter left on a table in front of the elevators. Pool was out of service during the summer??
Stayed 1 night in Jul 2025

8/10 Good

Denice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The distance to the falls
Stayed 2 nights in Jul 2025

8/10 Good

Jacob, North Royalton

Stayed 2 nights in Jun 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had to keep shades down in the room , steps to the pool right outside rooms windows.
Stayed 2 nights in Jun 2025

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
View of river easy parking
Stayed 2 nights in Jul 2025

2/10 Terrible

Saim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad location and the room smell
Stayed 1 night in Jun 2025

6/10 Okay

Silvia Jannet

Stayed 1 night in Jul 2025

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly

The bathroom had a smell of dirty gym clothes or sweat. It was a bit irritating when using the shower. That was my only issue. Everything else was great. I dont expect a bathroom to smell that way and it seemed the exhaust fan wasn't working
Stayed 1 night in Jul 2025

6/10 Okay

Jay

Room and hotel is dated, no microwave, area around the hotel is rundown , view of the water is nice.
Stayed 2 nights in Jun 2025

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location on the edge of the river, pool view room had view of river also! Clean, inviting surroundings throughout.
Stayed 1 night in Jun 2025

6/10 Okay

Arjun

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
view and location (close to everything) was great, checkin was below average. I had to wait till the receptionist finish his chit chat over the phone, with this much price per night no complimentary breakfast. Woke up twice by fire alarm within 2 hours on the same day due to careless kitchen crews.
Stayed 3 nights in Jul 2025