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Crowne Plaza Niagara Falls NY Riverside by IHG

3.5 star property

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Photo gallery for Crowne Plaza Niagara Falls NY Riverside by IHG

Terrace/patio
Terrace/patio
Exterior
Exterior
Premium Room, 1 King Bed, River View | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Breakfast available

Explore the area

Map
7001 Buffalo Avenue, Niagara Falls, NY, 14304
  • Fashion Outlets of Niagara Falls
    ‪4 min drive‬
  • Niagara Falls State Park
    ‪6 min drive‬
  • American Falls
    ‪10 min drive‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Mobility Accessible (Comm, Mobil, Roll-In Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible (Comm, Mobil, Roll-In Shower)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room

  • 285 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Comm, Mobil, Roll-In Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Queen Beds, Mobility Accessible (Comm, Mobil, Roll-In Shower)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Comm, Access Tub)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Comm, Access Tub)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, City View

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Bedroom

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 2 Bedrooms

  • 680 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Bedroom, River View

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, River View

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Premium Room, 1 King Bed, River View

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Pool View

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 2 Bedrooms

  • 510 sq ft
  • Sleeps 7
  • 2 Queen Beds and 2 Double Sofa Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Comm, Access Tub)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Comm, Access Tub)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, River View

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, River View

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
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  • Spa
  • Parking included
4.3 out of 5, Excellent, (3272)
The price is $116
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$162 total
includes taxes & fees
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About this property

Crowne Plaza Niagara Falls NY Riverside by IHG

Niagara Falls hotel close to Fashion Outlets of Niagara Falls
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and self parking. Housekeeping is available on request.
Crowne Plaza Niagara Falls NY Riverside by IHG offers 141 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza Niagara Falls NY Riverside by IHG features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 4 meeting rooms. Event facilities measuring 8673 square feet (806 square meters) include conference space. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

Crowne Plaza Niagara Falls NY Riverside by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Bella Vista Ristorante - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: USD 9 to 18 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bella Vista Ristorante

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 8,673 square feet of conference space
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (72 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 9 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 9 to 18 per person
  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Four Points Niagara Falls New York
Four Points Sheraton Hotel Niagara Falls New York
Four Points Sheraton Niagara Falls New York
Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Riverfront Hotel
Four Points Sheraton Riverfront Hotel
Four Points Sheraton Niagara Falls Riverfront
Four Points Sheraton Riverfront
Four Points Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Hotel
Four Points Sheraton Niagara Falls
Hotel Four Points by Sheraton Niagara Falls Niagara Falls
Niagara Falls Four Points by Sheraton Niagara Falls Hotel
Hotel Four Points by Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Niagara Falls
Four Points Sheraton
Four Points Sheraton Hotel
Four Points by Sheraton Niagara Falls
Niagara Riverside Resort BW Premier Collection
Crowne Plaza Niagara Falls NY Riverside by IHG Hotel
Crowne Plaza Niagara Falls NY Riverside an IHG Hotel
Crowne Plaza Niagara Falls NY Riverside by IHG Niagara Falls

Crowne Plaza Niagara Falls NY Riverside by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 370 out of 1007 reviews
Rating 8 - Good. 243 out of 1007 reviews
Rating 6 - Okay. 176 out of 1007 reviews
Rating 4 - Poor. 113 out of 1007 reviews
Rating 2 - Terrible. 105 out of 1007 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Stayed 1 night in Dec 2024

10/10 Excellent

kuntie

Stayed 4 nights in Dec 2024

10/10 Excellent

mohamedi, Dover

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great river front.
Stayed 1 night in Dec 2024

6/10 Okay

Dylan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed to bring in new yr. Close to casino. The service was good, really nice however the room/ property could use some work. The first thing we saw when we pulled up was people drinking from a bottle at the front door,…. When you walked in, there was a strong odor, I don’t know if it was the clerks cologne , the type of cleaner they used, or what but it was nauseating, had to sign up for IGH for free parking,. In the room when we walked in, it was super hot, we needed to turn on the AC,! There were no windows you can even open, lights were burned out, not even a microwave, to turn the shower on was near impossible to get to right water temp. The whole hotel had a musty smell to it.The view of the river was really nice. The pool area was huge however they only use a quarter of it for the pool the pool was ice cold. The rest of pool area is just empty space they put corn hole to try to use up the space. Honestly, if they wanted to spend a little money, they couldn’t extend the pool to the edge of the river and during the summer have it be an infinity edge to the pool there is even room to get a big hot tub in there.the property is potential, but they seem to do the bare minimal there
Stayed 1 night in Dec 2024

6/10 Okay

Lisandro

Traveled with family
Liked: Amenities
Easy axes but you has to pay for the parking lot but other things I like the stuff very friendly and helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely Come Back

We would definitely stay here again, perhaps in the summer when we can enjoy the view more.
Stayed 1 night in Dec 2024

10/10 Excellent

Jeanette, Palmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 3 nights in Dec 2024

8/10 Good

Jon

Stayed 1 night in Dec 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Eliezer, Woodbridge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad service from the concierge
Stayed 1 night in Dec 2024

8/10 Good

Jesse

Stayed 1 night in Dec 2024

10/10 Excellent

Mark, New York

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excelllent
Stayed 1 night in Oct 2024

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view
Stayed 1 night in Aug 2024

2/10 Terrible

Samantha

Traveled with partner
Disliked: Staff & service
I paid for a King Suite. Instead of getting the room I paid for, they gave me a room with 2 queen beds, no microwave and no riverside view! The only thing they did to accommodate me was ONE FREE DRINK FROM THE BAR!
Stayed 2 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Edward

Stayed 1 night in Oct 2024

6/10 Okay

kimberly

Stayed 2 nights in Oct 2024

4/10 Poor

Raveena

Traveled with family and small children
Disliked: Cleanliness, staff & service
Mattress where so bad couldn’t even sleep. Bathrooms were outdated. Front desk has massive attitude one woman in particular. Restaurant food was ok. Only great thing is the riverview. Rest I do not recommend
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Sreenivas

Stayed 2 nights in Oct 2024

10/10 Excellent

Mark, Newark

Liked: Cleanliness, staff & service, property conditions & facilities
It was pet friendly, but they did not say that it was a deposit until I got there should tell you upfront about the deposit for the pet
Stayed 2 nights in Sep 2024

6/10 Okay

NICKOLAS

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed two nights asked for my room to be cleaned and it did not get clean. The walls are paper thin you can hear everybody walking down the hallway. Gotta pay for parking when they arent even packed.
Stayed 2 nights in Oct 2024

4/10 Poor

Bianca

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
The riverfront view is great
Stayed 2 nights in Oct 2024

10/10 Excellent

Rohanie

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend.
Stayed 2 nights in Aug 2024