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Empress Inn and Suites by The Falls

2.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Empress Inn and Suites by The Falls

Exterior
Reception
Exterior
Pool
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Queen Victoria Park
    ‪5 min walk‬
  • Greg Frewin Theatre
    ‪5 min walk‬
  • Skylon Tower
    ‪6 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪38 min drive‬

Room options

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Similar properties

Front of property

Oakes Hotel Overlooking the Falls

Pool
Hot Tub
Restaurant
Air conditioning
3.4 out of 5, (7325)
The price is $75
per night
$104 total
includes taxes & fees
Feb 2 - Feb 3
Oakes Hotel Overlooking the Falls

About this property

Empress Inn and Suites by The Falls

Niagara Falls hotel connected to a shopping center, walkable to Fallsview Casino
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video-game consoles. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wireless Internet access.

This Victorian hotel also offers barbecue grills, a vending machine, and multilingual staff. For a surcharge, an airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

Empress Inn and Suites by The Falls has designated areas for smoking.

The hotel offers a complimentary manager's reception on select days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Limo/town car service
  • Self parking on site (CAD 10 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/airplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 10.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.0
Rating 10 - Excellent. 145 out of 1001 reviews" "
Rating 8 - Good. 244 out of 1001 reviews" "
Rating 6 - Okay. 232 out of 1001 reviews" "
Rating 4 - Poor. 155 out of 1001 reviews" "
Rating 2 - Terrible. 225 out of 1001 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall terrible stay
Dirty and overcharged last minute at check in for parking.
Stayed 1 night in Oct 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very runned down dirty place
Stayed 1 night in Jul 2024

6/10 Okay

Moureen

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Lynne

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be backp
There was no mention of a required deposit until check in, nor the $10 parking fee…. When I questioned the deposit, and asked that since it was never disclosed what would happen if I refused to pay, she was very rude, said I couldn’t check in, and would lose the money I already paid. Since the deposit and parking was not disclosed I felt I should have been able to cancel. The bed area was clean looking, sheets clean but the bathroom had hair in the sink and tub the room was very outdated and could certainly use a makeover
Stayed 1 night in Oct 2024

10/10 Excellent

baldip

Stayed 1 night in Sep 2024

8/10 Good

Mae

Stayed 1 night in Jul 2024

10/10 Excellent

Jovita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

vincent

Stayed 1 night in Oct 2024

8/10 Good

MohammadAmin, Aurora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$89 for three people for a night, seems a good deal. Perfect to rest up and taking a shower to feel refreshed. Although we didn't need to use the fridge, it was not working for a while. Complementary hot brewed drink. Perfect location to walk in to the downtown and Falls. Thanks.
Stayed 1 night in Oct 2024

6/10 Okay

NADJIM

Traveled with family
Stayed 1 night in Oct 2024

2/10 Terrible

Margaret

Stayed 1 night in Oct 2024

2/10 Terrible

JENNY Y

Stayed 2 nights in Oct 2024

6/10 Okay

Fienan

Traveled with group, Business traveler
Liked: Staff & service
Not clean enough
Stayed 1 night in Oct 2024

6/10 Okay

Mohammed Murad

Liked: Cleanliness, staff & service, property conditions & facilities
Value for the money / Lot of stairs to climb
Stayed 1 night in Aug 2024

6/10 Okay

Nichole, Belleville

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are very old and dirty. We found rice all over our floor, dirty Kleenex under the bed and the walls have not been wiped down it seems in ages. There was also makeup on two of our face cloths and there was dust all over the dressers and night stand. It also smells like curry all throughout. Overall I would not stay here again or recommend anyone else does.
Stayed 2 nights in Sep 2024

6/10 Okay

Varnika

Stayed 2 nights in Sep 2024

10/10 Excellent

Gagandeep

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Carly

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Joe Riz

Stayed 1 night in Jun 2024

8/10 Good

tian

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Need to pay additional 10 dollars for parking. Other rhan that, it's a decent inn for rhe price. Walkable distance to rhe falls.
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Stayed 1 night in Sep 2024

2/10 Terrible

sowjanya

Stayed 1 night in Sep 2024

6/10 Okay

Aundre

Traveled with family
Good sized room with 3 double beds. Mattresses were a little too firm. Not enough pillows. Noisy at times throughout the night. Toilet paper was very thin, not even sure it was 1-ply. A few lights were not working. Cable TV did not have many options. I would suggest investing in Smart TVs.
Stayed 1 night in Sep 2024

2/10 Terrible

Teresita

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t enjoy
Stayed 2 nights in Aug 2024

4/10 Poor

stuart

Disliked: Cleanliness, property conditions & facilities
Small, dated, old
Stayed 1 night in Sep 2024