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Empress Inn and Suites by The Falls

2.0 star property

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Photo gallery for Empress Inn and Suites by The Falls

Exterior
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Reception
Pool

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Clifton Hill
    ‪8 min walk‬
  • Fallsview Casino
    ‪9 min walk‬
  • Fallsview Indoor Waterpark
    ‪15 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪38 min drive‬

Room options

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Similar properties

Aerial view

Howard Johnson by Wyndham Niagara Falls

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
2.9 out of 5, (1077)
The price is $41
per night
$49 total
includes taxes & fees
Apr 16 - Apr 17
Howard Johnson by Wyndham Niagara Falls

About this property

Empress Inn and Suites by The Falls

Niagara Falls hotel connected to a shopping center, walkable to Clifton Hill
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video-game consoles. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wireless Internet access.

This Victorian hotel also offers barbecue grills, a vending machine, and multilingual staff. For a surcharge, an airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

Empress Inn and Suites by The Falls has designated areas for smoking.

The hotel offers a complimentary manager's reception on select days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Limo/town car service
  • Self parking on site (CAD 10 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/airplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 10.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.0
Rating 10 - Excellent. 152 out of 1037 reviews
Rating 8 - Good. 246 out of 1037 reviews
Rating 6 - Okay. 235 out of 1037 reviews
Rating 4 - Poor. 164 out of 1037 reviews
Rating 2 - Terrible. 240 out of 1037 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Marie-Pier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

8/10 Good

Giri Babu

Ok
Stayed 1 night in Dec 2024

2/10 Terrible

Cassandra

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two rooms; and had both right next to each other. My friends had previously stayed at this hotel before so that’s why we decided to stay here… and around 12:30-1 I heard banging at my door, it was my friends in a panic because of bedbugs. We took pictures and checked my room and there was nothing in my room… so we contacted front desk and they argued about what it was and finally moved them into a new room.. then in the morning I tried speaking to front desk and zero compensation was given. I was just so very disappointed and disturbed with how this whole situation unfolded. I did get the managers email and have tried emailing them and I’ve yet to hear anything back from them…
Stayed 1 night in Dec 2024

6/10 Okay

Albana

Stayed 1 night in Sep 2024

2/10 Terrible

Surajkumar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is chargeable and no water drained in any of our rooms. we booked 4 rooms all together under different names. Very bad experienced.
Stayed 1 night in Dec 2024

10/10 Excellent

Jamel

Stayed 1 night in Sep 2024

2/10 Terrible

Leonor

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stairs not safe
Stayed 1 night in Oct 2024

10/10 Excellent

prasanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Dec 2024

4/10 Poor

Chandraman

Disliked: Cleanliness, staff & service, property conditions & facilities
Snow in parking area ciuld have been removed!
Stayed 1 night in Dec 2024

10/10 Excellent

Kaushal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Hardikkumar

Stayed 1 night in Dec 2024

10/10 Excellent

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Sarabjeet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional staff
Stayed 1 night in Dec 2024

2/10 Terrible

Gregory

Stayed 1 night in Nov 2024

10/10 Excellent

Arsh

Liked: Cleanliness, staff & service, property conditions & facilities
Decent overall
Stayed 1 night in Nov 2024

6/10 Okay

Tuan

Traveled with partner
Na
Stayed 1 night in Nov 2024

2/10 Terrible

Charlls Daryl

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT recommended. NOT clean. Has lots of bed mites
Stayed 2 nights in Aug 2024

8/10 Good

Quoc

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Karthick

Stayed 1 night in Nov 2024

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
This is a hudden gem. Super clean big confortable beds clean and not expensive. Perfect for a 1 night get away.
Stayed 1 night in Nov 2024

10/10 Excellent

Domenic

Stayed 1 night in Nov 2024

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and pleasant to stay with you. Til next time Thanks
Stayed 1 night in Nov 2024

2/10 Terrible

Jerico

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Untidy
Stayed 1 night in Nov 2024

2/10 Terrible

Piyachai

Stayed 2 nights in Oct 2024