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Empress Inn and Suites by The Falls

2.0 star property

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Photo gallery for Empress Inn and Suites by The Falls

Restaurant
Reception
Standard two queen | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Exterior
Balcony

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Parking available
  • 24/7 front desk
  • Housekeeping
$62
includes taxes & fees
Oct 29 - Oct 30

Explore the area

View in a map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Place, Clifton Hill
    ‪6 min walk‬
  • Place, Fallsview Casino
    ‪10 min walk‬
  • Place, Fallsview Indoor Waterpark
    ‪13 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

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Fairway Inn by the Falls
  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
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Fairway Inn by the Falls

About this property

Empress Inn and Suites by The Falls

Niagara Falls hotel connected to a shopping center, walkable to Clifton Hill
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video-game consoles. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wireless Internet access.

This Victorian hotel also offers barbecue grills, a vending machine, and multilingual staff. For a surcharge, an airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

Empress Inn and Suites by The Falls has designated areas for smoking.

The hotel offers a complimentary manager's reception on select days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Limo/town car service
  • Self parking on site (CAD 14 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/airplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 14.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Reviews

Empress Inn and Suites by The Falls Reviews

6.2

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness
Rating 10 - Excellent. 199 out of 1013 reviews
Rating 8 - Good. 235 out of 1013 reviews
Rating 6 - Okay. 226 out of 1013 reviews
Rating 4 - Poor. 140 out of 1013 reviews
Rating 2 - Terrible. 213 out of 1013 reviews

Reviews

2/10 Terrible

Muhammad

Disliked: Cleanliness, property conditions & facilities
The booking was cheap but they get you with $12 parking daily when there’s cheaper parking around. Not to mention it’s also 12$+tax which made our entire stay almost the same as a much better hotel with free parking & breakfast (this hotel didn’t have anything else to offer). Not to mention we checked in late with our baby and the mattress was damp. We were so tired that we didn’t want to go back to complain we just slept instead. Also, the shower was not working right. The lever was hard to pull and once you pull it the shower had a loud grinding noise. We didn’t go with high expectations, but for a motel that high in price was not worth it. Thank you but we’re NEVER going here again!
Stayed 2 nights in Jul 2025

6/10 Okay

Ivan

Liked: Staff & service
Good for one night
Stayed 1 night in Jul 2025

8/10 Good

Melina

Traveled with family
Clean
Stayed 1 night in Jul 2025

6/10 Okay

maxine

Traveled with family
Disliked: Staff & service

Not bad but parking lot horrible

Stayed 2 nights in Jul 2025

2/10 Terrible

Diêgo

Business traveler
Disliked: Staff & service
Misleading advertising about breakfast available and free parking! Absurd, this is a total lack of respect with customers spreading lies about the services of the place!
Stayed 3 nights in Jul 2025

8/10 Good

Gurmeet, CITY

Traveled with family
Liked: Staff & service
In busy area
Stayed 1 night in Jul 2025

8/10 Good

Syeda

Stayed 1 night in Jul 2025

2/10 Terrible

Melanie

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, old and hasn't been updated in many many years. The carpet was dirty. The room had a smell to it. The air conditioner hardly worked and it was HOT. Wasn't happy with our stay.
Stayed 1 night in Jul 2025

6/10 Okay

Raniel

Liked: Cleanliness
The staffs are nice, but the airconditioning can be better.
Stayed 1 night in Jul 2025

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Not so good
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Misak, Mississauga

Stayed 1 night in Jul 2025

8/10 Good

Lisa

Stayed 2 nights in Jul 2025

6/10 Okay

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Good and near to places
Stayed 1 night in Jul 2025

8/10 Good

A

Stayed 2 nights in Jul 2025

10/10 Excellent

Frida

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good for the price
Stayed 3 nights in Jul 2025

2/10 Terrible

Nick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very terrible service, terrible people, terrible motel
Stayed 1 night in Jul 2025

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our stay in Niagara was only for one night due to a concert, and it was an acceptable experience overall. The room was clean, which was a plus. However, we encountered a couple of issues: the microwave's power cord was cut, rendering it unusable, and we lost power during our stay (though I understand that's out of the hotel's control). Unfortunately, we did not receive any compensation for the power outage, while another guest at check-out seemed to receive a refund for their issue. Additionally, be aware that there is an extra parking fee upon arrival, although we appreciated being allowed to park for two extra hours after check-out.
Stayed 1 night in Jul 2025

4/10 Poor

Asif

Stayed 2 nights in Jul 2025

8/10 Good

Darlene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great was awesome. Parking was a little difficult as the parking lot was not that big and needs to be organized a little better. But overall my two days there was good other than the morning of check out, we woke up with no power and really hot.
Stayed 2 nights in Jul 2025

6/10 Okay

Tanya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not bad. But when you have all these indians making alot of noise from 11 to 3:30 in the morning, that sucks. These people need to accept that others pay too.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Jose maria

Liked: Cleanliness, staff & service, room comfort
In the morning we had no electricity, and I think there were blackouts at night because it was very hot when the air conditioning was on.
Stayed 1 night in Jul 2025

10/10 Excellent

Kemoh Ansumanah Roger

Stayed 1 night in Jul 2025