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Four Points by Sheraton St. Catharines Niagara Suites

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton St. Catharines Niagara Suites

Exterior
Indoor pool
Lobby
Suite, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk
Suite, 1 King Bed with Sofa bed | Living area | 42-inch LED TV with cable channels, TV

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • Pet friendly
    Pet friendly

Explore the area

Map
3530 Schmon Parkway, Thorold, ON, L2V4Y6
  • Brock University
    5 min walk
  • The Pen Centre
    4 min drive
  • Welland Canal Lock 7
    5 min drive
  • St. Catharines, ON (YCM-Niagara District)
    12 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 750 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom

  • 750 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

  • 544 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • 550 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 950 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking

  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Embassy Suites by Hilton Niagara Falls Fallsview

Pool
Hot Tub
Breakfast included
Restaurant
3.9 out of 5, Good, (10683)
The price is $189
per night
$234 total
includes taxes & fees
Dec 7 - Dec 8
Embassy Suites by Hilton Niagara Falls Fallsview

About this property

Four Points by Sheraton St. Catharines Niagara Suites

Thorold hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and conference space. Housekeeping is available on request.
Four Points by Sheraton St. Catharines Niagara Suites offers 129 accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Four Points by Sheraton St. Catharines Niagara Suites features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and 10 meeting rooms. Event facilities measuring 3350 square feet (311 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and a garden. Complimentary self parking is available on site, along with a car charging station.

Four Points by Sheraton St. Catharines Niagara Suites is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and 11:00 AM.
In Piazza Restaurant - Onsite bistro. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 10 to 25 for adults and CAD 8 to 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • In Piazza Restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Private wine tours
  • Snow sports gear
  • Water sports equipment
  • Wine tours

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • 3,350 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 8 to 13 for children
  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: CAD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Sheraton Niagara Suites Hotel St. Catharines
Four Points Sheraton St. Catharines
Four Points Sheraton St. Catharines Niagara
Four Points Sheraton St. Catharines Niagara Suites
Four Points St. Catharines Niagara Suites
Sheraton Four Points St. Catharines
Sheraton St. Catharines
Sheraton St. Catharines Niagara Suites
St. Catharines Four Points Sheraton
4 Points By Sheraton St. Catharines Niagara Suites
Four Points By Sheraton St. Catharines Niagara Hotel Thorold
Four Points Thorold
Sheraton Thorold
Thorold Four Points
Thorold Sheraton
Four Points Sheraton St. Catharines Niagara Suites Hotel
Four Points Sheraton Niagara Suites Hotel
Four Points Sheraton Niagara Suites
Four Points by Sheraton St. Catharines Niagara Suites Hotel
Four Points by Sheraton St. Catharines Niagara Suites Thorold

Four Points by Sheraton St. Catharines Niagara Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 539 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Aug 2024

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Dahlia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly. great customer service. We were able to get the room as early as 8h30am at no extra fee after driving all night from Montreal to Niagara, the reception clerk was nice. Everything was clean and looked nice. Would recommend to anyone visiting Niagara .free parking was nice and close to McDonald's and Tim.hortons a cross the street.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kiki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting from Chicago, about 8 1/2hr drive to Niagara. I had booked a different hotel and the conditions were so horrible (the area, people, and room) that I canceled my reservation and found this place. The staff is friendly, lots of parking, the room was clean, and overall the location is quiet. Would definitely book again.
Stayed 2 nights in Aug 2024

8/10 Good

Steven, Port Elgin

Traveled with partner
Liked: Cleanliness, staff & service
It needs a little tlc. Smoking area not in a good spot
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean and spacious rooms.
Stayed 1 night in Aug 2024

8/10 Good

KANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet setting
Great location just off the main tourist area of Niagara Falls. Quiet and spacious suite which was comfortable and clean. Parking is plentiful and the staff were friendly and welcoming. Made use of the gym as well.
Stayed 2 nights in Aug 2024

2/10 Terrible

Karan

Traveled with family and small children
Disliked: Amenities
For $600 a night, breakfast was not included. Exhaust in the bathroom didn’t work (fyi we had 2 rooms with same situation). Once the hot showers were turned on for 5 mins whole room was steamy. Forget about going number 2.
Stayed 1 night in Aug 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in August
I had a pleasant 2 night stay. The room I had on this trip was close to the entrance from the elevator on the second floor so there was more noise from people passing by, and the room rate was higher than the last time I stayed, but otherwise it was a comfortable stay.
Stayed 2 nights in Aug 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Location
Stayed 3 nights in Aug 2024

8/10 Good

DEBORAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in line had a wait time. Desk agent not as friendly as I'm used to. Room was excellent.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

anyname, Cedar Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2024

6/10 Okay

James

Traveled with partner
Disliked: Amenities, property conditions & facilities
Housekeeping never wanted to give out towels or put new clean sheets on the bed. Had to call front desk to get them to come up and sometimes the housekeeping never showed up.
Stayed 10 nights in Jul 2024

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a comfortable stay. Having a 3rd bed in the room for a family of 5 was very helpful.
Stayed 1 night in Aug 2024

4/10 Poor

Mark

Traveled with partner
To say the least I was not happy with the stay. After paying a premium price for a suite I was not impressed. We were supposed to have the room cleaned once during the 4 day stay and that did not happen. Front desk on 2 occasions were supposed to send up towels, toilet paper and tissues which also did not happen. Had to return to the front desk and pick them up. Refrigerator would barley keep things cold. For being the "Presidential Suite" it left a lot to be desired.
Stayed 4 nights in Jul 2024

4/10 Poor

Brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No maid service for a 6 night stay. They are short staffed or there is some other issue. Regardless. No service beyond check in. No new towels. Zero service. Was shockingly bad and shockingly high bill. Will not risk a Sheraton stay anywhere after this. We travel extensively. Have not experienced anything like it.
Stayed 7 nights in Jul 2024

10/10 Excellent

Joseph Ross

Liked: Cleanliness, staff & service, property conditions & facilities
I found the experience to be excellent.
Stayed 4 nights in Jul 2024

4/10 Poor

Nicole

Stayed 3 nights in Jul 2024

8/10 Good

adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating and friendly. Quality food and relaxing communal areas.
Stayed 1 night in Jul 2024

10/10 Excellent

Sylvia, London

Stayed 1 night in Jul 2024

10/10 Excellent

Ayianna, Columbus

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Stayed 7days and 6 night's w/my family of 5. Always had to go to the front desk for towels since housekeeping has a policy of "light cleen up" every 2nd or 3rd night. Then a full service clean etc on the 4th or 5th. Followed by a light onnthe 6th. Day 3no one cleaned anything. Had 15 used bath towels laying in the corner before anyone came and collected them. Recycling bin was overflowing as well as the bathroom trash with soiled and wer diapers. I had to wrap them in a plastic bag from sightseeing since there are no plastic bags available. And disposed of them in the front reception area outside. Imagine leaving soiled diapers in a room. To go sightseeing and come back 6-7hrs later and those same diapers are still there. Now having to walk them out for a service you paid for. After day 4. Housekeeping came on and all they did was literally pull the blankets up to the top of the bed and put the pillows on. Gave us 2 of each towel and took a bottle of Almond Oil. But somehow all of the empty carryout boxes stayed on the microwave table and the desk. ABSOLUTELY THE WORSE. COMPENSATION WAS A FREE BREAKFAST.
Stayed 7 nights in Jul 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were so helpful and great service
Stayed 2 nights in Jul 2024

2/10 Terrible

Crafting &

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was very very unprofessional.. dont listen and rract for our complain not even giving tge cleaning service and their furniture definitely need a makeover.. dont know which century furniturr they have.. dont waste time anf your precious money with them
Stayed 3 nights in Jul 2024