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Harbour House

4.0 star property

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Photo gallery for Harbour House

Restaurant
Interior detail
Garden
Front of property
Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
85 Melville St, Niagara-on-the-Lake, ON, L0S 1J0
  • Shaw Festival Theatre
    ‪8 min walk‬
  • Peller Estates Winery
    ‪3 min drive‬
  • Jackson-Triggs Winery
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪59 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room

  • Sleeps 2
  • 1 King Bed

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About this property

Harbour House

4-star hotel in Old Town Historic District
This smoke-free hotel features a business center, a meeting room, and concierge services. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers, and a lobby fireplace. Housekeeping is available on request.
Harbour House offers 31 air-conditioned accommodations with fireplaces and iPod docking stations. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Digital television is provided. Bathrooms include designer toiletries and hair dryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. Business-related amenities at this 4-star property consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers concierge services, complimentary newspapers in the lobby, and a fireplace in the lobby. Complimentary self parking is available on site, along with a car charging station.

Harbour House is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Things to do

  • Bicycle rentals

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Fireplace
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 50.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property uses eco-friendly cleaning products

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Harbour House Hotel
Harbour House Hotel Niagara-on-the-Lake
Harbour House Niagara-on-the-Lake
Harbour House Niagara-on-the-Lake
Harbour House Hotel Niagara-on-the-Lake

Harbour House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 752 out of 1001 reviews
Rating 8 - Good. 171 out of 1001 reviews
Rating 6 - Okay. 56 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 7 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jeff

Stayed 3 nights in Mar 2025

10/10 Excellent

Yaro

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most welcoming and the location is perfect.
Stayed 1 night in Mar 2025

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Communicated to the desk staff concerns with the functionality of items in the room. No ability to use the fireplace and an obvious issue with the shower unit (leaking badly and general disrepair of the control knobs). Unfortunately the fact that we had booked through a third party made for zero accommodation for our inconveniences. Very nice breakfast situation and polite, courteous staff. All things considered we will not be choosing to stay here in future.
Stayed 2 nights in Mar 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!.. Celebrated my wife's birthday and we took our dog Marcel. Everyone loved it.
Stayed 1 night in Mar 2025

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot!
Stayed 2 nights in Feb 2025

10/10 Excellent

Alii

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a valentine weekend. Staff greeted on arrival. Was lots of close shops and places to eat close by. Room was gorgeous and the spread for breakfast was lovely and the staff working during the breakfast time very nice. 10/10 will be back again!
Stayed 1 night in Feb 2025

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and quiet. Excellent breakfast
Stayed 2 nights in Feb 2025

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice check in easy and hassle free very quiet property
Stayed 1 night in Feb 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful room. Exceptional staff.Delicious breakfast. Very cold and icy outside and elevator in parking area wasn't working. Had to walk up slippery hill to get into lobby carrying suitcases.
Stayed 1 night in Feb 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Would go there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Winter Stay

Excellent stay at Harbour House! Very cozy stay during the winter storm, so nice to relax by the fire place. Many nice touches like a delicious breakfast, wine/cheese tasting and complimentary shuttle to dinner. Walking distance to downtown, we look forward to staying here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Desi

Traveled with partner
Friendly, clean, amazing staff, Beautiful room. We go every few years, great location 😃
Stayed 1 night in Feb 2025

6/10 Okay

Timothy

The room that I booked was not the room that we got. When we questioned we were told that that was the only room left.
Stayed 1 night in Feb 2025

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very enjoyable two day visit

Could not have felt more comfortable with the property and the service. A special shout out to Antoinette and Emma at the front desk for their helpfulness and friendliness along with the people in the breakfast area and Allison the shuttle driver. Also loved the short distance into the village shops and the convenience of having another sister property, Queens, Landing, right across the road Enjoyed the breakfast and the free happy hour.
Stayed 2 nights in Feb 2025

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply wonderful

Lovely welcome; friendly, professional and personal. Nicely decoreated accomodations. Excellent location in NOTL. Breakfast was delightful.
Stayed 1 night in Feb 2025

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very Friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! The rooms are large and cozy. The breakfast was delicious with many options. The wine reception was a great time to mingle. The staff were so genuinely kind and helpful. The shuttle to and from dinner was a wonderful touch
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Stayed 1 night in Feb 2025

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a cheap, quick getaway, so our expectations weren't especially high. We surprised by the excellent facilities, amenities, and service. From check-in (with home-made cookies) to check-out, never have we had such enthusiastic care and attention from the staff at any other establishment in North America. Value added included a continental ( ) breakfast (included eggs, and tea/coffee service), afternoon wine tastings, and free shuttle service to the main area of town (Alison, the shuttle driver, was extremely helpful and accommodating). The room was beautiful, tastefully decorated, with a gas fireplace, Nespresso machine, fridge, etc. The bathroom featured an over-sized tub with jets and a very large shower. Downsides: the room was extremely warm—no real occasion to use the fireplace and no room-specific climate control (with the fan on, even -3º cold from outside the open windows didn't make it into the room). Although equipped with a TV, it was pretty outdated with no streaming options and limited cable channels—not that that was a high priority for us. Torn between recommending this place and "keeping it our secret."
Stayed 2 nights in Jan 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024