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Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

2 bars/lounges
Terrace/patio
Exterior
2 bars/lounges
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • 24/7 front desk

Explore the area

Map
327 Ontario St, St. Catharines, ON, L2R5L3
  • Montebello Park
    ‪2 min drive‬
  • FirstOntario Performing Arts Centre
    ‪3 min drive‬
  • Meridian Centre
    ‪3 min drive‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪34 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub

Premium bedding, desk, soundproofing, iron/ironing board

Suite, 1 King Bed, Jetted Tub

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • 313 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 313 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • 313 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 313 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, desk, soundproofing, iron/ironing board

Standard Room

  • 300 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

3-star St. Catharines hotel, connected to the convention center in Haig
Along with an indoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a rooftop terrace, and a 24-hour business center are onsite. Change of towels is available on request.
Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG offers 181 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 19375 square feet (1800 square meters) include a conference center. This family-friendly hotel also offers a rooftop terrace, barbecue grills, and an arcade/game room. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge.
Ostin's Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Baci Caffe - This coffee shop specializes in American cuisine and serves breakfast and lunch. Open daily.
Parkway Social - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee: CAD 5 to 15 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Baci Caffe
  • Ostin's Restaurant
  • Parkway Social

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (19,375 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (27 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 69.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CAD 300.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 5 to 15 per person
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CAD 69.00 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel St. Catharines
Holiday Inn St. Catharines
Holiday Inn Hotel Suites St. Catharines Conference Center

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 420 out of 1002 reviews
Rating 8 - Good. 339 out of 1002 reviews
Rating 6 - Okay. 129 out of 1002 reviews
Rating 4 - Poor. 60 out of 1002 reviews
Rating 2 - Terrible. 54 out of 1002 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and accessible
Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Abner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2024

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold in the bathroom grout. Unidentified white stains on the wall in the room. Pool was dirty and gross.
Stayed 1 night in Jan 2025

10/10 Excellent

Zulfiqar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet
Stayed 2 nights in Jan 2025

10/10 Excellent

Anastasia

Stayed 1 night in Jan 2025

10/10 Excellent

Dale

Stayed 1 night in Jan 2025

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2025

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & Clean… great location!
Stayed 1 night in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and easy! Nice place to stay when driving a university kid home and having a younger sibling to keep busy!!!
Stayed 1 night in Jan 2025

8/10 Good

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place over all

nice clean room ...air vents under windows are a bad idea if windy and freezing out.. elevators are tiny and not at all abundant or convenient for hotel size.. i would stay again.. tv remote for an old guy not at all friendly lol.
Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good 2 night stay while in St Catherine’s for a comedy show. The room was clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch stay

Superb stay, everything was amazing from the moment we walked in the door. Every staff member greeted us and said hello. The room was exquisite and very clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Roger

Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and welcoming. The hotel was clean and comfy. Amenities were great! Fitness room, pool, bowling alley and restaurants were all amazing.
Stayed 1 night in Dec 2024

8/10 Good

Tasveer

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 2 nights in Nov 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was clean, spacious and very inviting. The room was perfect and I love how it was decorated. The staff were very inviting. I would always choose this hotel in St. Catherine’s or so the locations. I rate 10/10 stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tracy-Lyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Renovated

Totally Renovated well done !
Stayed 1 night in Oct 2024